Email addresses not alphabetizing

I get the feeling this is a pretty easy problem to solve, but I've googled it and can't seem to find the solution. My boss wants me to drag and drop a group from her address book into the TO: field of a new message. Even though the names are alphabetized in the address book, they aren't when dragged and dropped into the TO: field. Does anyone know how to do that? Thank you!

I think I might have got there, finally.  First operative sorted out login really quickly and I found him quite easy to understand.  Second took about 15 minutes and I did struggle, often asking them to repeat.  But he eventually worked out the problem and the solution and hopefully the addresses will be correctly linked within 24 hours.  Such a relief as previous calls over the past 6 months haven't resulted in any solution to the issue of moving a sub address between accounts and I really did stuggle.  But thank you for your support - I know that if I struggle in future I can come to the forum if need be (not used it before)

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