Email and contact information disappears

My email (gmail.com) calendar and all contacts are disappearing nightly ... any suggestions??

Hi sunchuan_joseph,
Welcome to the support community!
Could you provide a bit more information please so I can better assist you?
Are you missing individual contact entries or entire contact lists? If they are contact lists, are you missing multiple contact lists or one only? If they are individual contacts, are they all from the same contact list?
How were these contacts originally added to your BlackBerry Z10 smartphone?
Can you please provide more detail on the second issue with your Yahoo! email? Is this the same email account the missing contacts you previously mentioned were associated with?
Is this same information also missing from your Yahoo! account when you access it from a computer?
Did you try to re-add your Yahoo! email account? If so, can you tell me what happened when you tried?
I look forward to your response.
-FS
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