Email and Internet problem

Hi All,
I purchased my BlackBerry Curve 8250 from Virgin yesterday. When I bought the phone I was told that I would need to register the phone in order to use the internet, but am unsure how to do this? I have managed to set up the phone so I am currently using my home's Wifi but want to be able to use all of the functions when out and about.
Also, when I have tried to add an email address I only have the option of setting up an enterprise one- I'm sure this is probably a simple problem but as I'm not very technologically minded I need help!
Thanks in advance!

Hi and Welcome to the Forums!
All of this has to do with the original registration...for which you need to contact Virgin for assistance as it is their system onto which you need to register.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Just got a new iPad 2.  64 GB.  It will connect to wifi and facetime works, but email and internet won't connect.  Suggestions?  Thanks!

    Just got a new iPad 2.  It is 64 GB.  It will connect to wifi no problem and facetime works, but email and internet won't connect.
    Suggestions?
    Thanks!

    If facetime works, then the internet IS connecting.

  • AEBS has green light but email and internet not working

    I have an AEBS (second hand) connected to my cable modem. I used an ethernet cable and manual settings to set up as Utility wouldn't detect the AEBS wirelessly to start off with. Under internet settings in Utility I have selected Connect Using Ethernet and Configure IPv4 Manually and entered all the same settings I have in the MacBook for my modem. The AEBS light went green, Utility says setup was successful and the MacBook recognised the new network and connected to it, so I have all the bars black on the Airport icon on my top menu bar, and also the network showing with a green light in system preferences. But email and internet still won't go - just spinning wheels and exclamation marks! They're fine when I connect the modem direct to the MacBook so it's not a modem fault. I have tried restarting modem, MacBook and AEBS to no avail. Any advice most gratefully received, I'm very much a novice a this!

    I know that you have already attempted to restart the various pieces of networking equipment, but please try the following complete power recycle steps to see if this gets the AEBS to be able to communicate properly with the modem.
    When changing ISPs (or networking equipment) it's always a good idea to start from "scratch" in configuring your equipment.
    I would recommend that you do the following as a minimum:
    Power-down the modem, AirPort base station, and computer(s).
    While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
    After the base station resets, go ahead and power it back down.
    Power-up the modem; wait at least 10-15 minutes.
    Power-up the base station; wait at least 5-10 minutes.
    Power-up your computer(s).
    In this basic configuration, computers connected to the base station, either by wire or wireless (as appropriate for the base station type), should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options.

  • Curve - Email and internet not working

    I always use my phone for email and internet and have it connected to the wifi in my house, two days ago it just stopped working. When I try to send an email It says service blocked and the internet just says unable to connect, Ive checked the connections and it says full connected, Ive also tried different wifi locations wirh no success.

    conorgraham wrote:
    it just says connection: wifi
    That's actually good, you are connected to BIS via your WiFi connection.
    1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.
    2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830
    3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
    Hopefully that will get things going again for you!
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • I have an iphone 4. Have always been able to access emails and internet, but all of a sudden I can not access either. I have tried resetting everything but still no luck. Any ideas?

    I have an iphone 4 and have always been able, until recently, to access emails and internet. I have tried resetting everything, without luck. Any ideas?

    Hi Sampolitis,
    If you are having issues with an iPhone accessory, try the troubleshooting steps in this article.
    Troubleshooting iPhone, iPad, and iPod touch accessories
    http://support.apple.com/kb/TS2634
    This article outlines basic setup and troubleshooting suggestions for using Bluetooth accessories with an iOS device.
    iOS: Third-party Bluetooth headsets, headphones, and keyboards
    http://support.apple.com/kb/ht1664
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Hope this helps,
    Mario

  • Email and Internet add on

    hi, i hope that someone can help me,
    i have a blackberry curve 9300 and none of the blackberry add ons such as app world, email and bbm work. I have contacted my network provider and i am paying for the internet and email add on that should allow me to do these things. I have been told by my service provider to ask blackberry as i am paying. When i try to use these services the phone tells me that it is having toruble connecting and i need to verify my network connections. I have checked and it says that these items are not connected, how do you connect them?
    thank you

    Hello !
    Is your phone showing you EDGE or 3G or BlackBerry Logo on your homescreen near your Network Signal?
    If yes, then ask your service provider that you are facing problem with your BlackBerry Internet Service(BIS) plan (if you have activated).
    Hope this resolves your Problem!
    If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.
    Thanks.

  • Email and Link Problems on newly uploaded site??

    Hey Everyone,
    Just finished loading up the first cut of my site at http://web.mac.com/wakestuff and i have a few problems with my email and links page.
    In iWeb, the email and links are fine and they're there - in the page online, they're just question marks in a blue square. . . . any ideas why??
    Many thanks for any info to clear this up - the site officially launches on monday so i need a little bit of a quick fix and im all out of ideas!

    Take a look at your pages names. Example:
    http://web.mac.com/wakestuff/iWeb/WakeStuff.co.uk/%20%20Email%20%26%20Links.html
    %20 stands for a space.
    Your page name has several spaces at the beginning, which is screwing up the links to the images in the corresponding folder. To be honest, I am surprised that page is the only one you are having difficulty with.
    Here is a thread where someone had the same problem:
    http://discussions.apple.com/thread.jspa?messageID=3893957&#3893957

  • EMail and SMS problem

    hi 
    I just got a Blackberry Pearl. I configured it to receive my email. Now there is an email icon and all the email goes there. BUT it also started going into the folder that was the repository for SMS text messages. So someone told me to go into general options, select SMS and Email inboxes and choose Separate.  I did that but wiht the net result that the SMS folder now shows only my email and the Email folder also shows my email.
    The only way to get to my SMS inbox is to select the menu options, select View FOlder, then select SMS Inbox which is a little cumbersome.
    How do i fix that so my emails go to my email folder and the SMSes go to my SMS folder?
    ALso is there a way to prevent the Blackberry from notifying my every time i get a new email. I am fine with being notified when I get a new SMS?
    thanks
    Sandip 
    Solved!
    Go to Solution.

    To create seperate folders for email and sms, yes you open any of you message folders and hit the menu key, select options then general options, scroll down to sms and email inboxes, change that to seperate. then hit the back key and select save. You should now have a sms icon for text, an icon for each email and an icon for messages that will catch everything. If you do not have these icons try a battery pull. Remove the battery with the phone on and leave it out for 30 seconds. Replace it and allow the phone 1-3 minutes to reboot. Can you now find all the icons?
    ~Lorrie~ Master of All Things Blackberry!

  • Email and internet not working

    So today my email suddenly stopped working. I tried going into email settings but then i get the error message "your device had a problem connecting to the server" and when i try to use my browser i get "unable to connect to the internet, please try again later. if the problem persists please contact your service provider".
    I've tried taking the battery out, i've tried option > advanced options > host routing table > register now. But nothing has helped.
    I have a curve 8520 and i'm on tesco mobile, is this my phone not working or is it tesco mobile?
    And if it's my phone what can i do?
    Any help would be great, Thanks

    Kaayt wrote:
    So today my email suddenly stopped working. I tried going into email settings but then i get the error message "your device had a problem connecting to the server" and when i try to use my browser i get "unable to connect to the internet, please try again later. if the problem persists please contact your service provider".
    I've tried taking the battery out, i've tried option > advanced options > host routing table > register now. But nothing has helped.
    I have a curve 8520 and i'm on tesco mobile, is this my phone not working or is it tesco mobile?
    And if it's my phone what can i do?
    Any help would be great, Thanks
    Hello Kaayt,
    Please resend your Service Book. Read this article.
    How to clear and refresh the service book database if the BlackBerry smartphone is unable to send or...
    Thanks.
    Good luck!
    Please thank those who help you by clicking the button.
    If your issue has been solved, please resolve it by marking "Accept as Solution"

  • IPad 1 email and performance problems ios5

    Since I upgraded my iPad 1(wifi only) to iOS 5' I have been having numerous performance problems, and my email continuously sys "checking Email". I have tried restarting my iPod ith no luck. Deleting d reading the accounts woks briefly, but after 15-20 minutes the email problem ones back. The update has relly crippled my iPad.
    Has anyone else had this problem? Any ideas to resolve it?
    Regards,
    Jason

    While Downgrading is not actually supported by Apple I found a video on You Type that walked me through it. Just do a search on You tube and you will find it. The one I used was by lizards821. His videos cover any errors you might have.
    Once I reverted, I then did a restore from the backup I made when upgrading to IOS 5 and all of my apps were restored while keeping my downgraded IOS.
    Good Luck, it was well worth it for me. I have the stable IPAD I love so much back again.

  • Mac Mini and Internet Problems

    According to my re-install disks, which there are 2...I can put in 0S-9 or OSX 10.3.7. I believe currently that I am running the OSX 10.3.7. By the way, please be patient with me, I am relatively new to Macs. Anyway, this morning the internet was working perfectly. This afternoon, when I clicked on my Safari Icon, the Yahoo homepage will load about 75% and then it closes and I get an error message. I also sometimes use Netscape for ebay listings and it is doing the same thing. I called my ISP and my cable modem seems to be sending proper signals and he said it sounds like a computer issue. Through Internet explorer I am able to get on the Mac site and leave a post but this is far as I can go. Any help will be appreciated!
    God Bless!!!
    Mac Mini   Mac OS X (10.3.7)  
    Mac Mini   Mac OS X (10.3.7)  

    The Mac Mini (probably) won't boot natively to OS 9. The OS 9 disks are for what's called Classic Mode. It's for backwards compatibility for those of us who have older software we still want to run; it basically runs OS 9 within OS X. Since you are new to Macs, running old applications is probably not an issue for you, and you will save around 300 MB or so by not installing it.
    About your network problem:
    +Not all browsers and webpages are built to the same set of standards. Webpages built with Microsoft software tend to be especially notorious about not working with anything other than IE, but IE-Mac isn't up to the universal standards. I usually run Safari, but I have 4 browsers installed: Safari, Firefox (tends to be the most compatible, but I like Safari's interface better), IE, and Netscape (I use it for building simple html).
    +Sometimes weird problems are cause when the file permissions are messed up. Go to the folder /Applications/Utilities and run the application Disk Utility, then find the button that says "Repair Permissions" and click it.
    +Use the Software Update utility and download the latest updates. First download the 10.3.9 update all by itself, then any Security Updates, then others. You will be stuck rebooting more than once, so when you do this, make sure you have time to sit in front of your computer for awhile.

  • G4 and Internet problems.

    Hi, I am very new to macs, in fact, before today, I only used garage band at school. So one of my friends let me borrow his G4-DA(466Mhz). And straight away I ran into a problem. The network/internet won't work. It is the normal network card that came in it, connected to ethernet, and my router is a Linksys WRT4GL. It is connected to the ethernet through one of those networking-through-the-mains things, which works fine with any computer I could test it with. Any help would be appreciated. Thanks in advance!

    There is usually no limit to the length of cables between the cable entry point and your cable modem, and between your cable modem and your Router, or between your Router and your first computer.
    One way to re-think the connection problem is to reconsider where you have placed the components. For example, what about putting the Router next to one of the computers. Or placing ALL the components next to the computers rather than at the cable entry-point.

  • Image files email and upload problem

    Emails I send through mail are arriving very compressed. However when I try to upload them onto my webspace they are expanding.
    For example a jpeg 600 x 600px, at a resolution of 72ppi and a file size of 308kb:
    When emailed through Mail it arrives as 240 x 240px, at a resolution of 72pp and a file size of 92kb
    When emailed through my webmail (Virgin) it arrives at the original dimensions and file size
    When uploaded to my webspace using Cyberduck it expands from 308kb to 4GB and an estimated upload time of 18 hours!
    The larger the original file size, the worse the email problem, but the upload remains at around 4GB.
    I suspect that somehow the file is being compressed on arrival because it has expanded as it is being emailed or uploaded.
    My webspace provider says it isn't a problem their end. As things are ok through my Virgin webmail I don't think it can be them - though they are the usual suspects.

    When you email an image in Mail, set the Image Size pop-up in the lower right-hand corner of the window to "Actual Size".

  • Email and WiFi problems with IPad1

    Yesterday, I sent out an email on my pc laptop to a group and received 5 bounce backs. When I went to my IPad to check my email account, only one bounce back appeared and after about 5 seconds, it kicked me out of email.
    Today, it kicks me out after 1 second. In addition, I am no longer connected to my WiFi and the IPad cannot find a network to connect to - it's stuck in 'Choose a Network' mode.  Meanwhile, my pc laptop is connected to my network and there are no problems with my WiFi.
    I'm not sure where to start...

    Try closing the Mail app completely and the see if it works when you re-open it : from the home screen (i.e. not with Mail 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    A second option is to try turning the account off and on : Settings > Mail, Contacts, Calendars , then tap the account on the right, slide Mail to 'off', exit settings and go back into the Mail app, and then go back to Settings and slide Mail back to 'on'
    If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • Email and password Problem

    Last week I forgot my password so followed the link to set up a new one and BB said it would email me a link so I can change it.  i am still waiting for that email.  Today I tried again and BB said it would send me a link to my email address.  I am still waiting. I know my email address is correct on my BB 8520 because I have been receiving emails from people.  How long does it take for BB to send emails?  It also asks me for my password on myPlaybook.  If any one replies please keep it simple as I am not a computer person.
    Kind regards
    Heather 

    Hello again,
    You should follow this KB:
    KB26361 How to reset a BlackBerry ID password
    Again, the email will not come to your BB. If you set up your BB ID as one that used an email address that you can only access via your BB, then you indeed have a problem and should contact your mobile network provider for formal support...only they can escalate you into RIM to actually reset your BB ID.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

Maybe you are looking for