Email and Printing Campaigns

Hi All,
We have specific requirement, where my cleint wants to create a campaign, like email or mailer campaign in CRM, But as per System Landscape of our project Email and Letter composition is sent through  system called Streamserve, where stream serve will compose the letters and emails based on the template created in CRM with the Target Group attached.
Now how i can send the campaign details to streamserve, we have an issue because letter and email templates will eb created in CRM and streamserve can only recieve XML files.
I am lost how i can achieve thsi solution.
Regards
Arun Kumar

Hi Guys!
Sorry for a late reply but anyhow...
Which version of StreamServe are you using? And which version of CRM?
Some background/general points:
When it comes to integrating StreamServe with SAP you have a number of basic options/interfaces supported by StreamServe:
- IDocs
- XML (generic)
- RDI ([Raw Data from SAPScript|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/fd07c590-0201-0010-9a82-c767532203a6]:
- XSF ([XML Output for SmartForms|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d763c290-0201-0010-95ae-985957613e90])
- XFP ([XML Output for PDF-based forms|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/80dd00f9-7671-2910-99bb-e5a004a8e1c9])
- XFA support (formatted PDF-based print forms)
- SAPGOF ([OTF from SapScripts and SmartForms and ABAP List|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f036ff36-b6d4-2b10-978c-e78131dce2db])
Additionally you could set up StreamServe as an External Output Management system in SAP Spool Administration (SPAD) (since we have support for the [XOM|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/c8feb390-0201-0010-27ae-fbf9a2684cec] interface) which would let you track status of spool requests sent from SAP to StreamServe .
The availablility of all that depends on which version of StreamServe you are using, license etc...
Now to your specific problem....
What I've seen some StreamServe & SAP customers do when using StreamServe with CRM is that they:
1) Do the layout of the document/form in StreamServe
2) Set up CRM to output generic campaign data as XML or CSV to StreamServe (or using Idocs).
In this scenario you could, e.g. if end-users/business users are designing the documents from within CRM Web UI, use either StreamServe Composer och CompositionCenter (which are web based applications) to let end-users have an easy way of updating some sections of the marketing/campaign documents. To add new campaign messaging, images etc. You could also add a direct link to those applications from withing the CRM Web UI by doing some customizing - to let the users have an integrated view.
1') Alternatively if you are using the Marketing/Mail Forms which is a kind of SmartForm (transaction CRMD_EMAIL) then you can set up them for print output using OTF/SAPGOF which would let StreamServe handle that data pre-formatted.
Post back again if unclear.
Rgds,
Christian

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