Email app freezing-need help

This morning I turned on my iPhone and went into my email. After everything came up, I began deleting the non-essential email and half way down the list, the phone freezes or gets stuck and the only option I have at that point is to either press the home button for several seconds or do the restart.
This has happened three times so far but it hasn't happened before today.
Anyone have any ideas why this is happening and anyone know what else I can do other than restarting?
Thanks.
iPhoNettie

I just had this happen today as well, although I have also had it happen previous to today.
When my iPhone freezes during deletion and after 30 seconds or so and it does not come out of it, I merely turn the iPhone off by depressing the off-but on the top right and hold it down until the question of do you really want to turn the iPhone off or cancel.
I normally cancel and the iPhone seems to come back to life. When it does not, I repeat and then turn the phone off. And back on again.
This is not a reset and it is not fixing anything, just seems to trip the silicon triggers and let's you get back to work. In my mind this is a software bug on the iPhone side of the equation.
mikeab

Similar Messages

  • IPad mail app freezing, need help

    I've experienced my Mail app freezing twice in last two weeks in the middle of writing a mesage. I can't save it as a draft nor can send it, can't move to another folder. But if I leave the Mail app and go to gmail app it works. Anyone knows what's happening?
    Thank you in forward for your help!

    Have you tried the simple basic things?
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Quit the mail app and restart.Go to the home screen first by tapping the home button.Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    It is possible that you have an email in your inbox or trash folder that is causing the problem as well. Maybe an email with large attachment? If you have an email like that - try deleting it from the iPad. You may need to do that from the server in your webmail using a web browser if the mail app keeps frezzing on you.

  • Please I want buy some games from clash of clan but I can't  ,,,sad that I must purchase the app please need help

    Need help thnx

    Was the game downloaded via another iTunes account ? All apps (and other content from the store) are tied to the account that downloaded them, so only that account will be able to make in-app purchases in them. If that is the case and you want to be able to do IAPs via the account that you are currently logged in with then you will need to delete the game (which will delete your progress in it) and then download it on your account

  • Error in deploying my spring web app, really need help?!

    I am using eclipe 3.3.0 and tomcat 5.5.23, spring 2.0.6
    And I get this error while deploying.
    Can anyone tell me where it is comming from and what i should do to fix it?
    If you need any more info please ask that too, I really need help..
    I have browsed all over the internet, but found nothing really helpful..
    In my browser I get a Http status 500 error:
    exception
    javax.servlet.ServletException: Servlet.init() for servlet jsp threw exception
         org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
         org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
         org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:870)
         org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
         org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
         org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
         org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685)
         java.lang.Thread.run(Unknown Source)
    root cause
    java.lang.NoClassDefFoundError: javax/servlet/jsp/JspFactory
         org.apache.jasper.servlet.JspServlet.init(JspServlet.java:100)
         org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
         org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
         org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:870)
         org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
         org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
         org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
         org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685)
         java.lang.Thread.run(Unknown Source)
    And this is what I see in the console:
    10-sep-2007 14:16:11 org.apache.catalina.core.AprLifecycleListener lifecycleEvent
    INFO: The Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\Java\jre1.5.0_12\bin;.;C:\WINDOWS\system32;C:\WINDOWS;C:\Program Files\Java\jre1.6.0_02\bin\client;C:\Program Files\Java\jre1.6.0_02\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\maven\maven-2.0.7\bin;C:\Program Files\Common Files\Adobe\AGL;C:\Program Files\QuickTime\QTSystem\;C:\Java\SDK\bin;C:\maven\maven-2.0.7\bin;C:\apache-ant-1.7.0\bin;C:\spring-framework-2.0.6
    10-sep-2007 14:16:11 org.apache.coyote.http11.Http11BaseProtocol init
    INFO: Initializing Coyote HTTP/1.1 on http-8090
    10-sep-2007 14:16:11 org.apache.catalina.startup.Catalina load
    INFO: Initialization processed in 4312 ms
    10-sep-2007 14:16:12 org.apache.catalina.core.StandardService start
    INFO: Starting service Catalina
    10-sep-2007 14:16:12 org.apache.catalina.core.StandardEngine start
    INFO: Starting Servlet Engine: Apache Tomcat/5.5.23
    10-sep-2007 14:16:12 org.apache.catalina.core.StandardHost start
    INFO: XML validation disabled
    log4j:WARN No appenders could be found for logger (org.apache.catalina.startup.TldConfig).
    log4j:WARN Please initialize the log4j system properly.
    10-sep-2007 14:16:14 org.apache.commons.modeler.Registry registerComponent
    SEVERE: Null component Catalina:type=JspMonitor,name=jsp,WebModule=//localhost/SpringBikeApp,J2EEApplication=none,J2EEServer=none
    10-sep-2007 14:16:14 org.apache.catalina.core.ApplicationContext log
    SEVERE: StandardWrapper.Throwable
    java.lang.NoClassDefFoundError: javax/servlet/jsp/JspFactory
         at org.apache.jasper.servlet.JspServlet.init(JspServlet.java:100)
         at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1139)
         at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:966)
         at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3956)
         at org.apache.catalina.core.StandardContext.start(StandardContext.java:4230)
         at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
         at org.apache.catalina.core.StandardHost.start(StandardHost.java:736)
         at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
         at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
         at org.apache.catalina.core.StandardService.start(StandardService.java:448)
         at org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
         at org.apache.catalina.startup.Catalina.start(Catalina.java:552)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
         at java.lang.reflect.Method.invoke(Unknown Source)
         at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)
         at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)
    10-sep-2007 14:16:14 org.apache.catalina.core.StandardContext loadOnStartup
    SEVERE: Servlet /SCWCD threw load() exception
    java.lang.NoClassDefFoundError: javax/servlet/jsp/JspFactory
         at org.apache.jasper.servlet.JspServlet.init(JspServlet.java:100)
         at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1139)
         at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:966)
         at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3956)
         at org.apache.catalina.core.StandardContext.start(StandardContext.java:4230)
         at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
         at org.apache.catalina.core.StandardHost.start(StandardHost.java:736)
         at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
         at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
         at org.apache.catalina.core.StandardService.start(StandardService.java:448)
         at org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
         at org.apache.catalina.startup.Catalina.start(Catalina.java:552)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
         at java.lang.reflect.Method.invoke(Unknown Source)
         at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)
         at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)
    10-sep-2007 14:16:14 org.apache.commons.modeler.Registry registerComponent
    SEVERE: Null component Catalina:type=JspMonitor,name=jsp,WebModule=//localhost/SCWCD,J2EEApplication=none,J2EEServer=none
    10-sep-2007 14:16:14 org.apache.catalina.core.ApplicationContext log
    SEVERE: StandardWrapper.Throwable
    java.lang.NoClassDefFoundError: javax/servlet/jsp/JspFactory
         at org.apache.jasper.servlet.JspServlet.init(JspServlet.java:100)
         at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1139)
         at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:966)
         at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3956)
         at org.apache.catalina.core.StandardContext.start(StandardContext.java:4230)
         at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
         at org.apache.catalina.core.StandardHost.start(StandardHost.java:736)
         at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
         at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
         at org.apache.catalina.core.StandardService.start(StandardService.java:448)
         at org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
         at org.apache.catalina.startup.Catalina.start(Catalina.java:552)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
         at java.lang.reflect.Method.invoke(Unknown Source)
         at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)
         at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)
    10-sep-2007 14:16:14 org.apache.catalina.core.StandardContext loadOnStartup
    SEVERE: Servlet threw load() exception
    java.lang.NoClassDefFoundError: javax/servlet/jsp/JspFactory
         at org.apache.jasper.servlet.JspServlet.init(JspServlet.java:100)
         at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1139)
         at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:966)
         at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3956)
         at org.apache.catalina.core.StandardContext.start(StandardContext.java:4230)
         at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
         at org.apache.catalina.core.StandardHost.start(StandardHost.java:736)
         at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
         at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
         at org.apache.catalina.core.StandardService.start(StandardService.java:448)
         at org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
         at org.apache.catalina.startup.Catalina.start(Catalina.java:552)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
         at java.lang.reflect.Method.invoke(Unknown Source)
         at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)
         at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)
    10-sep-2007 14:16:14 org.apache.commons.modeler.Registry registerComponent
    SEVERE: Null component Catalina:type=JspMonitor,name=jsp,WebModule=//localhost/,J2EEApplication=none,J2EEServer=none
    10-sep-2007 14:16:14 org.apache.coyote.http11.Http11BaseProtocol start
    INFO: Starting Coyote HTTP/1.1 on http-8090
    10-sep-2007 14:16:15 org.apache.jk.common.ChannelSocket init
    INFO: JK: ajp13 listening on /0.0.0.0:8009
    10-sep-2007 14:16:15 org.apache.jk.server.JkMain start
    INFO: Jk running ID=0 time=0/187 config=null
    10-sep-2007 14:16:15 org.apache.catalina.storeconfig.StoreLoader load
    INFO: Find registry server-registry.xml at classpath resource
    10-sep-2007 14:16:15 org.apache.catalina.startup.Catalina start
    INFO: Server startup in 3578 ms
    Many Thanks in advance for any help!!
    Grz Barbera

    hi istvan,
    we are also migrating from websphere to netweaver.
    But in spring framework we r facing problems.
    We hav spring-beans.jar file in lib dir of Web Application. But When we are creating BeanFactory from xml as,
    BeanFactory beanFactory = new ClassPathXmlApplicationContext ("client-config.xml");
    clent-config.xml file contains :
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE beans PUBLIC "-//SPRING//DTD BEAN//EN" "http://www.springframework.org/dtd/spring-beans.dtd">
    <beans>
         <bean id="propertyConfigurer" class="org.springframework.beans.factory.config.PropertyPlaceholderConfigurer" >
              <property name="location">
                   <value>conf/service-client/client.properties</value>
              </property>
         </bean></beans>
    But code is giving exception: ClassNotFoundException -org.springframework.beans.factory.config.PropertyPlaceholderConfigurer.
    Wat is the problem ?
    Kindly help.
    We are also using JAAS for authentication.We are refering above code from our LoginModules login() method.
    Regards,
    sagar.

  • I want to try elements 11.  Can you talk to me about the free trials.  I downloaded apps., but need help. Thanks

    Hi,
    I spent the better part of this morning finding Adobe/Photoshop elements 11 tutorials.  I wanted to try changing faces on group pictures.  I downloaded what I thought would work.  Now I need help finding out if this "elements 11" is included with what I downloaded so that I may try to use this feature.  Please talk to me about this.  

    First of all, this is the Photoshop forum, not the Photoshop Elements forum:
    Photoshop Elements
    Second, the version currently available from Adobe is Photoshop Elements 12.
    What did you download, and where did you download it from?

  • I've just got my first iPhone and it won't let me verify my email to go in the app store need help big time the phone is useless without apps

    Any ideas

    Leave the iPhone alone for a minute and go to your PC/Mac. Try and set up the Apple ID on there (again leaving the iPhone to sit and look pretty for a while). Check your emails (not on the iPhone) and see if you are receiving the email into your inbox that way, if you aren't make sure you have put the correct email address in the App store. If you are definitley sure you are putting the correct email address in go to the web interface for your email provider (e.g. hotmail or yahoo) and check the junk mail folders etc.
    Do all the above whilst the iPhone is sat around, don't do any of the above on the iPhone. If you manage to crack it and get the email address verified and your account up and running just log in to the App Store on your iPhone once it's all done

  • TS1398 bought a mini and also have an IPAD2  have used ITunes to download all programs to the mini but have NOT BEEN ABLE TO have the connection to the Internet and CAN NOT get any emails. I NEED HELP!!!!!!!

    I thought when I bought a MINI that all I'd need to do is sync up with ITunes to get all apps and setting to the Mini. I was wrong as I can not connnect to the internet and can not get any emails. Have tried just about all suggestions under support  but need to reach out to actual users who may have run into similar prblem. I must be missing something as I have to believe that Apple would make it as simple/easy as possible to connect to the interne. I still have my internet connect with my Ipad2.
    appreciate any help on this one as MY WIFE is driving me crazy as she wants to use the internet with HER MINI!!!
    Thx  Wayne

    How to Transfer Everything from an Old iPad to New iPad
    http://osxdaily.com/2012/03/16/transfer-old-ipad-to-new-ipad/
    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • I am verifying my account and I keep sending the email to verify it but it deosn't send. Then if I change my email it would send that I changed it so I know that I have the right email. I need help verifying my apple Id!!!

    Can anyone help me I keep sending the verifying thing to my e-mail but I don't get it. I know that it is the right e-mail because if I change it to my other one it sends a e-mail saying that I changed it, but it won't send the e-mail to verify it could anyone please help me??????????

    Hello, K4rla223. 
    Thank you for visiting Apple Support Communities.
    Try the steps in the article below to resend the verification email.  Make sure to check your email spam folders for this link.  You may have to access your spam folder via a web browser on a computer.
    Associating and verifying email addresses with your Apple ID
    http://support.apple.com/kb/HE68
    If you are still experiencing issues you may need to reach out to our account security team to help you with verifying your account.
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Cheers,
    Jason H.

  • Can't uninstall MPEG Steamclip.app.  need help?!

    i can't uninstall an app.  it doesn't work. i just wanted to change my VOB files to mov & saw an app on the apple support site.  i get this message when i try to remove it to trash/uninstall it: The item “MPEG Streamclip.app” can’t be moved to the Trash because it can’t be deleted.
    i have a mac-10.8.5 [maverick?].  please help.
    <Email Edited by Host>

    The time seems correct based on the time of your post. 
    See:
    Can't connect to the iTunes Store

  • Why is my email app freezing

    the mail app on my mac book pro late 2009 keeps crashing its runing the latest os wich is 10.8.2, i cant even close it, i have to force quit then when i re open it this shows up
    i click dont open and it opens up but my emails dont even show up in the in box and the mail app crashes once again

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
    Step 1
    Enter the name of the crashed application or process in the Filter text field. Post the messages from the time of the last crash, if any — the text, please, not a screenshot.
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    PLEASE DO NOT INDISCRIMINATELY DUMP THOUSANDS OF LINES FROM THE LOG INTO A MESSAGE. If you do that, I will not respond.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
    Step 2
    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Can't sign in into App world. need help!

    Okay so, I made a blackberry ID account, but I forgot to verify my email, one day it stopped letting me sign in, so I changed my pw, now when I try to sign in it says &quot;Use the account assoicated with this phone&quot; ...I can't do anything on my phone, no upgrades, no apps, nothing...

    Hey marshalljoady,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB28429
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Accident email account delete- need help restore all contacts

    Help, this morning I accidentially deleted my email account in yahoo, and now ALL my contacts are gone....how do I restore the contacts. I don't have mobile me set up yet.

    Were you provided an option to transfer the backup from your Touch to your iPhone that you accepted?
    Which supported application on your computer are you syncing contact info with?
    With Vista, this can be with Outlook 2003 or 2007, or with the address book used by Windows Mail with Vista - which is the name change for Outlook Express with Vista. The address book is called Windows Contacts I believe and the sync option for contact info is selected under the Info tab for your iPhone sync preferences.

  • ITunes email - possible scam - need help

    I have been sent an email stating someone has placed an order on my iTunes Account and if I need to cancel to go to a specific cancellation page asking for my bank details. Is this a scam ?
    The email address is [email protected]
    I cannot find a contact number for Apple UK so am trying here.
    Thank you

    It's a phishing email to try and get your account and payment details, forward it to Apple : [email protected] , and then delete it.
    If you went to the site and entered your account id and password then change your password e.g. by logging into the account via the Store > View Account menu option on your computer's iTunes, or by logging in via the 'manage your apple id' button on http://appleid.apple.com
    Phishing and similar emails : Phishing & Other Suspicious Emails
    Phishing emails : Identifying fraudulent "phishing" email - Apple Support
    Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

  • Email problems. Need help ASAP

    I tried to send a email to my friend and an error occrued and ever since the same email pops up in my draft but I am not able to recieve my email in my inbox and it says it has timed out on port 993. How do I resolve this problem?

    In mail, click window on the menu bar and connection doctor. If there is a connection that isn't working, there will be a red dot next to it. Click to the right of the dot and it should take you to where you need to fix an issue. Ensure that, for example, your ports are what your email service expects  you to use.

  • O2 email setup! need help

    hi i need some help. im trying to activate my blackberry with o2. ive added blackberry umlimited to my monthly plan so thats up and running but to activate it i am meant to go to o2email.co.uk but when i go to this site and put i my imei number and pin it keps saying - the phone is already registered with another service provider and that should be re-registered.
    this phone is 100 % brand new it came from my friend in a box sealed and he works for BT who supplied it.
    i dont understand whats going on and even several people at o2 dont.
    i dont know what to do to get this working so please help.
    thanks.

    Welcme to the Frums!
    I am not familiar with your question, but there are many on here that are! They will be able to help you! I just wanted to welcome you here 
    Nurse-Berry
    Follow NurseBerry08 on Twitter

Maybe you are looking for