Email attachments disappearing / not loading

Many of my co-workers are experiencing this issue (along with me) that email attachments disappear after you click on the 'download full attachment' button in the email. This happens on iphone as well as ipads. Once the attachment disappears, you can't ever get it to show up again in the email on the device. How do we fix this?

Check the image exceptions: Tools > Options > Content: Load Images: Exceptions - See [[Options window - Content panel]]
A way to see which images are blocked is to click the favicon (''Site Identification'' icon) on the left side of the location bar and click the "More Information" button.
This will open the Security tab of the ''Page Info'' window (also accessible via Tools > Page Info).
Go to the ''Media'' tab of that Page Info window.
Select the first image and scroll down though the list with the Down arrow.
If an image is grayed and there is a check-mark in the box ''Block Images from...'' then remove that mark to unblock the images from that domain.
See also [[Images or animations do not show]] and http://kb.mozillazine.org/Images_or_animations_do_not_load

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Email attachements will not load in New Email, but load in reply

I create a new email, to a person in outlook office 365, It will not load and attachments or pictures. If that person sent a email, I can go to reply and attachments load not a problem. Only in new email it will not load.
jack walsh

Hi Jack,
As S.Sengupta said, please submit a new case on Outlook support forum as they will be more professional on your issue:
Outlook IT Pro Discussions
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Kelvin hsu
TechNet Community Support

Email attachments will not open

Running Windows XP on a Dell Inspiron. Email attachments will not open on any emails, they will open in IE. In the past it would only happen on once in a while but then it would just be a gray box where a pic would be. Now no attachments will open.
== This happened ==
Every time Firefox opened
== End op April 2010

Check the image exceptions: Tools > Options > Content: Load Images: Exceptions - See [[Options window - Content panel]]
A way to see which images are blocked is to click the favicon (''Site Identification'' icon) on the left side of the location bar and click the "More Information" button.
This will open the Security tab of the ''Page Info'' window (also accessible via Tools > Page Info).
Go to the ''Media'' tab of that Page Info window.
Select the first image and scroll down though the list with the Down arrow.
If an image is grayed and there is a check-mark in the box ''Block Images from...'' then remove that mark to unblock the images from that domain.
See also [[Images or animations do not show]] and http://kb.mozillazine.org/Images_or_animations_do_not_load

Attachments/Pictures not loading in messages (details section) post iOS 8.0.2

I have an iPhone 5 - after downloading 8.0.1 I discovered the new "Details" section of messages that showed all of your pictures/videos in a message thread as "Attachments", grouped in a grid style. However, after my update to 8.0.2 some of the attachments do not load. There is no way to click on the pictures/attachments to "download" them. When you click on the impacted attachments it will simply show a message such as "IMG_3645.jpg" for example. There doesn't seem to be any rhyme or reason as to which images do/don't load.
I have checked and confirmed I have available storage left
I have done a hard re-boot (with the power/home button simultaneously
I haven't seen any other instances (in forums, etc..) regarding this issue.
Any help/suggestions would be appreciated.

**** the Apple,ios8.0.2 makes iPhone 5s useless,according to Apple if u want to downgrade to iOS 7.1.2,u should throw your mobile out and buy a new iPhone 5s from Apple Store and you could install stable iOS 7.1.2..... Stupid people with no brain....try to hire some developers from android they will do the rest,,,,I was with android before,I have not had this type of inability even single time.....even if firmware is completely buggy and useless,we must use that firmware as no other options are there.....what a stupid policy is this?.......my iPhone 5s is completely useless with iOS 8.0.2 now. Could I return my iPhone to Apple Store? Idiots....

XfinityConnect Email attachments will not drag and drop.

DATE (yyyy-mm-dd) : 2015-04-10 15:00PM Email attachments will not drag and drop. This feature was working for years, then suddenly I only can attach files to an Email by opening up the directory browser to.... aaarg... go get one - file - at - a - time, or zip 'em up for the one fetch, yet still... drag and drop is soooooo much better. Specifications:Using XfinityConnect 'full' version.Do not use an email client.Browser/version Windows Explorer V11Cleared browser cache.Operating system: Windows 7 Ultimate

I have the same complaint. Drag and drop worked until last week, 2015-04-05! Must now do one at a time through the ATTACH button at top of E-mail. Why change a good process?

My email is consistently not loading on my icloud account on my pc

Hi,
I'm having daily problems with my email not loading on my icloud account on my pc. I'm using Firefox and I believe it's up to date. Does anyone know how to remedy this problem?
Thanks,
Renee

Actually, this changes only the account you're using to buy your apps on the store. But this doesn't change the account you use for iCloud. Both accounts are different, and you can either use the same account, or two different one. Unfortunately, I think I read somewhere that once you logged your iPhone on the iCloud with a specific account, you have to wait 90 days before to be able to change account!! I have no idea why Apple does that, but that's what I read on this site.

After updating to iOs 7 mp4 videos as email attachments do not open

After updating to iOs 7, video files in .mp4 format, that I receive from my wifi camera at home by email as attachments do not open. In the email it says "touch to download", but nothing happens when I do. Needless to say that before the update, all videos were being opened upon touching on the attachment.
Can anyone help?
Thanks

its—vic wrote:
dont mind other people criticizing other's questions and opinions.
Once again, I wasn't criticizing. I am curious. I don't understand why people are interested in this feature and would like to know why so that I can possibly make better suggestions. But, if rather than answer a simple question, you want to cast aspersions, obviously you're not the person I should be asking.
Best of luck.

Email attachments do not open when I click on attachment?

I can no longer open email attachments when I click on them . I have to first click on control and then open them. Can any one explain why this is please?

Thunderbird does not play video. You need to correct software to open the file types you are being sent.

Email attachments do not close

had several different format email attachments (XLS, DOC, PDF) and when I leave them open, or read them in another app I am unable to close the attachment in mail and access the inbox as the Done button will not appear.
I've tried what works in (Goodreader) touching the center of the screen, but the only resolution seems to be restarted the iPad. Not a good solution!
Any better answers?

dknoho4 wrote:
If you open the attachment in another program (ie Goodreader, Numbers, Pages), then go back to Mail you cannot close the attachment. The bar at the top doesnt re-appear.
I have opened doc, docx, xls and PDF files from email attachments and all open and close fine. When I close the app that reads the attachment and go back to mail, my bar is generally still open at the top. If it is not, I just have to tap the top of the attachment and the bar re-appears.
Is it possible you have opened a multi-page document and scrolled down where the bar no longer shows up? Try scrolling up and tap at the top to make the bar appear.

Since I updated Firefox my banking pages and email pages do not load correctly..What did I do wrong. I am using IE because I can't get to my email on Firefox

I am using IE because I can't get to my email on Firefox now that I updated it. Also, my banking pages do not load correctly. What did I do wrong? When I updated Firefox I did not add the extras included. Could that be what is wrong.

I am using IE because I can't get to my email on Firefox now that I updated it. Also, my banking pages do not load correctly. What did I do wrong? When I updated Firefox I did not add the extras included. Could that be what is wrong.

In my yahoo email, attachments disappear, and i can only open the inbox, not delete or move anything- help!

for the past week, my yahoo email will not work in mozilla, my regular browser of choice. the entire list of folders on the left column will not open, the menu options on the top will not open, the setting wheel included. the yahoo account now works fine on my cell, and on any other computer, and now also fine in in IE, after i clicked "compatibility view."
is there a comparable quick fix in mozilla??

Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

Uncaught error java nullpoint exception, email icons disappeared, application loader unable to back up data, desktop manager unable to connect

Model: Curve 8900
Provider: At&t
Platform: 4.2.0.108
I'm ready to throw this phone in the blender.... if I could only back up my data first. A couple of months ago the What's App application required an update. I updated it and ever since my phone has steadily had more and more issues. First, I kept getting this uncaught error message, shortly thereafter the 2 email accounts (both gmail) that I have linked to the account disappeared. The message icon shows that I have messages, but icons not there (I have tried the show all option). At one point the message icon started exponentially adding the number of messages until it got up to over 86,000. When I reboot the phone it goes back down and then steadily increases again... usually though it's more to 400 - 500 rather then tens of thousands. I have been trying to install updates and do a wipe of the BB so that I can start from scratch, unfortunately the application loader is unable to back up data. The desktop manager is unable to connect to the blackberry and indicates that an upgrade is required. I have tried doing the upgrade both directly from the phone and connected to the desktop manager, but nothing seems to work. If I try to upgrade the software directly from the BB, I get to the start download button and when I click, nothing happens. I have removed all applications except bberry app world and one game that I play, Pixelated Plus. Still nothing. Any ideas?

Do you want to save the messages?
If not (and I think they are the problem) open the Desktop Software > Device > Delete Data and click the "select Data" option. Select the Messages to remove. Complete the prompts and finish.
Then, return to backup the entire device, and see if that is possible to complete this time with no messages.
Now, once the back up is done and you have your data, you can disconnect the device.
Now, use BBSAK to wipe the device and subsequently load the new operating system.
**If you cannot complete the backup again above, you might have to do without it, OR you can use the Desktop Software to sync your Address book, calendar, memos and tasks to Outlook. OR, you can easily install and use BlackBerry Protect to backup your device over the air to RIM servers, then once wiped and the new OS reloaded, you can use Protect to restore the data back to the 8900. << This you should do regardless.
Good luck, post back here as you have questions.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Email attachments would not download

Since I have changed my Blackberry to a Torch 9800 (it look like it was from that time) I can't have access to attachments on emails. I have 4 different servers of different type and the same problem goes for all 4. When I try to open an attachment, a red clock showing that it is down loading shows up but nothing opens. Even if I try forcing it, same thing... I saw Bell support people and they say it is Blackberry problem... Please help ! Thks,

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support, who can escalate into RIM if needed (it seems they were not offering that to you last time you spoke with them).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

When i open my email it does not load completely

when i open smartzone email in mazilla i do not get a complete download. the items ate there but you cannot see them
== This happened ==
Every time Firefox opened
== after it was updated

Hi eaglerabbit,
This is a pretty easy fix. Just go to ''Tools > Options > General'' and change the preference for what Firefox should do on startup. You probably have it set to load tabs and pages from your previous session.
If that doesn't work, you should look at the Knowledge Base article [[Preferences are not saved]].
Hopefully this helps!

MS Word email attachments do not open on my E6

When I receive a MS Word attachment via email and try to open it, I get a "Unable to open. Attachment file not supported" message. When I use QuickOffice and access my Dropbox, I can open any document and make edits. Does anyone have an idea what could be happening? Just some background info, here in the US the MS App update and Belle Refresh has not been made available so I working with initial Belle release to the E6.

have you tried downloading and using Picsel Smart Office that is available in the Nokia Store for your device? I used that on my N8 on Belle and found it to be much better than MS Apps / Office and QuickOffice.

Email attachments disappearing / not loading

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