EMAIL ATTACHMENTS NO LONGER HAVE OPEN OPTION (ONLY...

I am using BT email (I have Windows 8.1), and last week by email suddenly stopped offering the Open attacment option, and I could only Save the attachment . I have contacted BT Live help and they recommended re-setting Internet options (which I have done), checking Security levels (done) and also trying Google Chrome then opening emails through it.  I have tried to install Google Chrome but this does not allow me to "Run" it (again only offering the Save option).
Can anyone help please?. Incidentally I did try my emails today in Outlook and they can download correctly there, but I prefer  the BT set up. Also my BT email works fine for attachments on our laptop.

hi I have tried looking at BT emails through Chrome but I still have the same problem. Also the images for emails are no longer showing, even though I have checked the Mail Options (there is no "Show images" button either on these emails).
I have also tried troubleshooting via the Control panel but nothing has changed. I am able to Save the attachments via a temporary file then open them that way, but as I have a lot , this is not Ideal.
many thanks for any suggestions (please!)

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