Email attachments not exporting from outlook 2013 with Acrobat XI standard

I can't get my email attachments in Outlook 2013 to export along with the message. I've got the option checked in the settings to include attachments, and I don't get an error message when the PDF is created. But it includes the message only, regardless of whether it's set to output as a portfolio. I'm using the latest version (11.0.10) of Acrobat XI. Does anyone have a suggestion on what the problem might be and how I can fix it? Thanks very much.

Hey mikem750,
Once you convert the email to PDF, you have to click on Attachments under the Navigation pane. You can then save the attached file and then convert it to PDF format.
Choosing 'include attachments' option under conversion settings will simply include attachments (original format) along with the converted email message.
Hope this information helps.
Regards,
Anubha

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23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2466084_Client_1033
23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2466086_Client_1033
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23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2600643_Client_1033
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23:11:44| Info| Retrieving entry KB2466084_Client_1033
23:11:44| Info| Retrieving entry KB2466086_Client_1033
23:11:44| Info| Retrieving entry KB2547347_Client_1033
23:11:44| Info| Retrieving entry KB2556167_Client_1033
23:11:44| Info| Retrieving entry KB2567454_Client_1033
23:11:44| Info| Retrieving entry KB2600643_Client_1033
23:11:44| Info| Retrieving entry KB2888948_Client_1033
23:11:44| Info| value 'RegistryLocation': ''
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23:11:44| Info| value 'NoRemove': '0'
23:11:44| Info| value 'ParentDisplayName': 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook'
23:11:44| Info| value 'NoRepair': '1'
23:11:44| Info| value 'DisplayVersion': '6.0.0000.0809'
23:11:44| Info| value 'Publisher': 'Microsoft Corporation'
23:11:44| Info| value 'DisplayName': 'Service Pack 1 for Microsoft Dynamics CRM for Outlook (KB2888948)'
23:11:44| Info| value 'NoModify': '1'
23:11:44| Info| Retrieving entry KB2941390_Client_1033
23:11:44| Info| value 'HelpLink': 'http://support.microsoft.com/kb/2941390'
23:11:44| Info| value 'UninstallString': 'C:\Windows\\$CrmUninstallKB2941390_Client_1033$\CrmUpdateWrapper.exe /uninstall'
23:11:44| Info| value 'DisplayName': 'Service Pack 1 for Microsoft Dynamics CRM for Outlook (KB2941390)'
23:11:44| Info| value 'NoRemove': '0'
23:11:44| Info| value 'NoRepair': '1'
23:11:44| Info| value 'RegistryLocation': ''
23:11:44| Info| value 'NoModify': '1'
23:11:44| Info| value 'ParentDisplayName': 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook'
23:11:44| Info| value 'DisplayVersion': '6.1.0000.0581'
23:11:44| Info| value 'Publisher': 'Microsoft Corporation'
23:11:44| Info| value 'ParentKeyName': 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook'
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at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.<>c__DisplayClass7.<RemoveSupercededEntries>b__5(ArpEntryDescriptor entry)
at System.Linq.Enumerable.WhereListIterator`1.MoveNext()
at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.RemoveSupercededEntries(IEnumerable`1 arpEntries, Version minimumVersionToKeep)
at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---, Error, RetryCancel, Option1
23:11:50| Info| InputResult: Cancel
23:11:50| Info| CrmAction execution time; MspInstallAction; 00:01:12.9310905
23:11:50| Error| Install exception.System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.<>c__DisplayClass7.<RemoveSupercededEntries>b__5(ArpEntryDescriptor entry)
at System.Linq.Enumerable.WhereListIterator`1.MoveNext()
at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.RemoveSupercededEntries(IEnumerable`1 arpEntries, Version minimumVersionToKeep)
at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---
at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install()
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at Microsoft.Crm.Setup.Shared.ComposedInstaller.InternalInstall(IDictionary stateSaver)
at Microsoft.Crm.Setup.Shared.ComposedInstaller.Install(IDictionary stateSaver)
at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
at Microsoft.Crm.Setup.Shared.SetupBase.ExecuteOperation()
23:11:50|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.ExecuteOperation
23:11:50| Info| failed.
23:11:50| Info| Setup did not complete successfully.
Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
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23:11:50| Error| Setup did not complete successfully.
23:11:50|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.RunInternal
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23:11:50|Verbose| Update Not Completed
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Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
The given key was not present in the dictionary.
23:11:50| Info| ActivatePage(HotfixFinishPage)
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Dear Sir/Madam,
For the last 6 months I am using outlook 2013 in combination with windows 8. I have had many outlook issues already (especially with respect to syncing) which caused me to reinstall Outlook already several times. The last time I reinstalled outlook was 2
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