Email authentication problem

We are installing OCS v 9.0.4.1.0 on Red Hat Linux 3.0.
During setup we entered the outgoing email server as mail.companyname.com, which is how our email accounts are set up.
Our SMTP server (outside provider) requires authentication, so in order to send an email we need to be able to somehow pass [email protected] and password in order to send email notifying users that they have been granted access, etc.
We have not been able to figure out how to do this.
Do we need to set up an OCS admin email account for our company email? How to pass in the password needed?
Any help will be greatly appreciated.
Tracy

Nevermind. My DBAs were confused.

Similar Messages

Email authentication problem on only some of Verizon's servers

I use Eudora 6.2.4 on an iMac Core 2 Duo 2.0 20" (Al) Macintosh running OX 10.5.5. Like many others (see one thread each under FiOS Internet and High Speed Internet and Dialup), since about mid-November, I have been receiving intermittent (about 10% of the time) authentication errors when Eudora checks for new mail. I have 3 VZ e-mail accounts and one at my employer; the errors occur only on the VZ accounts.
I've used the freeware app Eavesdrop (http://code.google.com/p/eavesdrop/) to observe the TCP conversations between Eudora and the server. The VZ server offers SASL CRAM-MD5 PLAIN, and Eudora uses CRAM-MD5. I see the challenge from the server, Eudora's response, and the server's authentication-failure response. Since the response is hashed, I have no way of telling if Eudora is sending the correct response, but it works most of the time. (After it fails, Eudora then assumes its stored password is NG, discards it, and prompts me for it on the next mail-check, which is just a bit annoying.)
Here is an example of a successful mail-check:
+OK Messaging Multiplexor (Sun Java(tm) System Messaging Server 6.2-6.01 (built Apr 3 2006)) <[email protected]>
CAPA
+OK list follows
TOP
PIPELINING
UIDL
RESP-CODES
AUTH-RESP-CODE
USER
SASL PLAIN CRAM-MD5
IMPLEMENTATION MMP-6.2p6.01 Apr 3 2006
auth CRAM-MD5
+ PDQ5MzU1ZWY3LmRlZWZlMEB2bXMxMDkubWFpbHNydmNzLm5ldD4=
amp3b2xmOSA3MDA0MmE5YWQwYzEzOWRkYjE5NDk0OWZjYjY1NzBmMg==
+OK Maildrop ready
STAT
+OK 0 0
QUIT
And here's a failure:
+OK Messaging Multiplexor (Sun Java(tm) System Messaging Server 6.3-7.04 (built Sep 26 2008)) <[email protected]>
CAPA
+OK list follows
TOP
PIPELINING
UIDL
RESP-CODES
AUTH-RESP-CODE
USER
SASL CRAM-MD5 PLAIN
IMPLEMENTATION MMP-6.3p7.04 Sep 26 2008
auth CRAM-MD5
+ PGZjMDAxY2M0ZjZlNDAyNjM3ZTI1MTVmMGU1MWEyYzVjQHZtczE3MTAxMy5tYWlsc3J2Y3MubmV0Pg==
amp3b2xmOSA1NWNmNzJhYzRhZDdlMmE1ZGExZmIwZDVkMzA3NTc5OQ==
-ERR [AUTH] Authentication failed
You'll notice that the VZ server identifies itself at the onset of each conversation, including a build ID and date, followed by a timestamp and a server ID (e.g., vms109.mailsrvcs.net). I'm in eastern Massachusetts, and when my client connects to incoming.verizon.net, one of a pool of V servers responds. I've observed about 15 different servers, of which two (vms171011 and vms171013) show "6.3-7.04 (built Sep 26 2008)" and all the others show "6.2-6.01 (built Apr 3 2006)". Furthermore, I observe that vms171011 and vms171013 consistently give this authentication failure for CRAM-MD5, but all the others (with the older build) consistently succeed in authenticating my accounts.
I called FiOS Support, and the CSR took down took down some relevant info, said she'd pass it on the the e-mail folks. Within 2 hours I got a call from a Verizon tech. He said they "knew" about it and that it was a Mac problem. It wasn't specific to VZ, and it occurred only on Macs.   He had no explanation for my observation that mail-check authentication works with 13 of VZ's servers and consistently fails with two which have a later build version/date, but he believed it was consistent with it being an Apple problem. So naturally he was off the hook.
He referred me to an Apple Support Forum discussion to back up his position. I hadn't seen (or thought of looking in) the Apple forums, so I had a look and found a total of 5 threads under "Mail and Address Book". Of course, these deal with Mail.app, . Comcast as well as VZ. This is the lengthiest of them:
http://discussions.apple.com/message.jspa?messageID=8478765#8478765
These Apple discussion threads and the two Verizon Forum threads all mention Macintoshes, which lends credence to the tech's assertion that it's a Mac problem, not Verizon's. I've found one that seems to depict the same thing on a PC (http://groups.google.com/group/comp.mail.eudora.ms-windows/browse_thread/thread/b426c0ca59841ca9), but it's not conclusive.
I don't know what PeeCee users use for a mail client or what method they use for authentication (the POP3 protocol, as amended,has several possibilities). My Eudora app has settings for "Password", "Kerberos", and "APOP", but VZ doesn't offer Kerberos, and Eudora seems to ignore the APOP setting, so it uses only the CRAM-MD5 method, so I'm stuck. I can't disprove that this is a Mac-only problem, but I can't understand why the CRAM-MD5 authentication always works with 13 of VZ's servers and always fails with 2 others (which happen to have a different build version/date).
Solved!
Go to Solution.

With the help of a Windows-using friend, I have additional evidence that the mail-check authentication problem is NOT Mac-specific, but also can be shown to occur with a POP3 client (the final version, Eudora 7.1.0.9) using a secure authentication method (APOP) on Windows (XP Home, SP 3). He had been observing no authentication problems, but investigation showed that his authentication setting was for "Password", which uses the basic (and very insecure) USER/PASS messages. His Eudora does not allow CRAM-MD5, but it does have APOP authentication, which is another secure method that also uses the MD5 algorithm to encrypt the password.
When he changed the setting to use APOP authentication, he observed the same behavior that I've reported above:
   - with most of the VZ servers (e.g., vms095.mailsrvcs.net, vms104.mailsrvcs.net) that show "6.2-6.01 (built Apr 3 2006)", the authentication succeeds
   - with vms171011.mailsrvcs.net and vms171013.mailsrvcs.net, which show "6.3-7.04 (built Sep 26 2008)", the authentication fails.
See examples below.
Here's a successful mail-check (these excerpts are from the Eudora log; I've edited his username):
3244    64:13.20 Rcvd: "+OK Messaging Multiplexor (Sun Java(tm) System Messaging Server 6.2-6.01 (built Apr 3 2006)) <[email protected]> [ISafe POP3 Proxy] \r\n"
3244    32:13.20 Sent: "CAPA\r\n"
3244    64:13.20 Rcvd: "+OK list follows\r\n"
3244    64:13.20 Rcvd: "TOP\r\n"
3244    64:13.20 Rcvd: "PIPELINING\r\n"
3244    64:13.20 Rcvd: "UIDL\r\n"
3244    64:13.20 Rcvd: "RESP-CODES\r\n"
3244    64:13.20 Rcvd: "AUTH-RESP-CODE\r\n"
3244    64:13.20 Rcvd: "USER\r\n"
3244    64:13.20 Rcvd: "SASL PLAIN CRAM-MD5\r\n"
3244    64:13.20 Rcvd: "IMPLEMENTATION MMP-6.2p6.01 Apr 3 2006\r\n"
3244    64:13.20 Rcvd: ".\r\n"
3244    32:13.20 Sent: "APOP XXXXX 8a45b60f3f4a52a472937e86edbfda70\r\n"
3244    64:13.21 Rcvd: "+OK Maildrop ready\r\n"
3244    32:13.21 Sent: "STAT\r\n"
3244    64:13.21 Rcvd: "+OK 0 0\r\n"
3244    32:13.21 Sent: "QUIT\r\n"
3244    64:13.21 Rcvd: "+OK\r\n"
And here's one that fails; note the different server build-date:
460     64:13.23 Rcvd: "+OK Messaging Multiplexor (Sun Java(tm) System Messaging Server 6.3-7.04 (built Sep 26 2008)) <[email protected]> [ISafe POP3 Proxy] \r\n"
460     32:13.23 Sent: "CAPA\r\n"
460     64:13.23 Rcvd: "+OK list follows\r\n"
460     64:13.23 Rcvd: "TOP\r\n"
460     64:13.23 Rcvd: "PIPELINING\r\n"
460     64:13.23 Rcvd: "UIDL\r\n"
460     64:13.23 Rcvd: "RESP-CODES\r\n"
460     64:13.23 Rcvd: "AUTH-RESP-CODE\r\n"
460     64:13.23 Rcvd: "USER\r\n"
460     64:13.23 Rcvd: "SASL CRAM-MD5 PLAIN\r\n"
460     64:13.23 Rcvd: "IMPLEMENTATION MMP-6.3p7.04 Sep 26 2008\r\n"
460     64:13.23 Rcvd: ".\r\n"
460     32:13.23 Sent: "APOP XXXXX ab2dde7d89cbbf0bf9cd409dce02e5a8\r\n"
460     64:13.27 Rcvd: "-ERR [AUTH] Authentication failed\r\n"
IMHO all this evidence validates my original hypothesis, that two (or more) of VZ's mail servers, which have server builds "6.3-7.04 (built Sep 26 2008)", advertise secure CRAM-MD5 and APOP authentication capabilities, but consistently fail such authentication attempts. All the other servers with builds "6.2-6.01 (built Apr 3 2006)" handle these authentications correctly. This has been shown to be the case on both Mac and Windows POP3 email clients. Email clients that use the simpler and unsecure USER/PASS and AUTH PLAIN methods apparently see no authentication errors on any of the VZ servers. This strongly points to this being a Verizon problem specific to two of the servers that we see here in eastern Massachusetts. Others have also observed the same server-specificity; see for example http://eudorabb.qualcomm.com/showthread.php?t=13802 . This problem has been reported since about mid-November.
Verizon, the ball is in your court. Find the problem and fix it!

HT1911 The problem is that when I check "email authentication" to retrieve my password, they DON'T send me an e-mail. Also, when I check "Answer Security Questions" and I enter my birthdate (Which is the same in all my e-mail ids), they tell me invalid bi

The problem is that when I check "email authentication" to retrieve my password, they DON'T send me an e-mail. Also, when I check "Answer Security Questions" and I enter my birthdate (which is the same in all my e-mail ids), they tell me invalid birthdate. I have been trying this for a long time, there is no way I can retrive my password and a lot of my apps are linked with this id and because of this issue, I'm not able to update them.

search google for "iphone remove picture from contact"

HT5625 Trying to restore access to valid Apple ID via 'Forgot your password' link. Email authentication never reaches address. Any ideas?

I am trying to restore access to another Apple ID via the ‘Forgot your password’ link. I enter the e-mail address as an apple ID and click ‘Next’. This offers 2 options:
1) Email authentication: To access your information, we will send an email to the address(es) on file for you.
2) Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
Selecting the first option, the message ‘Email has been sent’ is displayed. However, no email is ever received at the address entered. I have tried this numerous times.
Selecting the second option offers the prompt ‘Please verify your birth date to continue.’ I enter the date of birth and am presented with the message ‘The authentication information provided does not match our records. Please verify your personal information and try again’.
Catch 22 - can anyone help me, as this seems an impossible situation for me to rectify?

I had a similar problem. I had to call Apple support via phone and ask what apple ids my email was associated with. He was able to give me the email server it was associated with (ex: yahoo, gmail, hotmail, etc) and that sparked off the memory I needed to recall that ancient and unused apple id. Then I had to recover the password, log in to that old id and change the primary email address.
As for no verification email sent, there is a major lag between changing your settings and them actually changing in Apple's system. I don't know why this is. I couldn't delete a secondary email no matter what I tried. Then 4 hours later, it finally let me do it.
hope this helped a litte, good luck!

I forgot my Email authentication how to find that ?

i forgot that in which email the are sending me my Email authentication so tell me how to find that ?
i also forgot my security questions
so kindly send me this problem solution in my email ********
<Email Edited by Host>

Hi Ahmad,
Thank you for using Apple Support Communities.
To get help with Apple ID security issues please contact account security in your country by following the link below.
Apple ID: Contacting Apple for help with Apple ID account security - Apple Support
Take care,
Alex H.

Apple ID email authentication not working

Hi - My husband has been down a rabbit hole of nonsense ever since restoring his iPhone. He's been locked out of iTunes on his phone b/c it says it's associated with another device. Suggested by Apple to create a new apple ID and change on devices. Now he can't get in, PW reset questions say he has wrong answers, and email authentication emails never reach his inbox. Trying old and new IDs. I tried to have email auth sent to my email using my acct ID and it doesn't come. Checked spam. Checked Apple and Apple ID service is not shown as being down. Btw - he paid $20 for phone support and was disconnected after being on hold waiting for a supervisor for 30 minutes. Ready to go to Android. Both of us. His contract is up and mine is up in Nov.

I have been attempting this since November 17 in the evening. I've been trying to get help on the support line but no one is helping. I get the same message not matter what e-mail address I try to use to set up an Apple Id. We tried in my name with my e-mail address and my husband's name with his e-mail address. When the e-mail comes to verifty, my results are: "This e-mail address is already in use or you may already have........" Same problem. Has anyone been able to get some acknowledgement from support that there is a problem?

SQLNET authentication problem!

Hi,
We have a setup in which the database server is running on a 'XXX' domain and all the clients are running in domain 'YYY'.
On the client, if following is the setup, then the clients face ORA-03113 after around 45 to 90 minutes of idle time.
SQLNET.ORA
NAMES.DEFAULT_DOMAIN=YYY
TNSNames.ORA
DBName.YYY = (..........
Note: This is not happening with all the clients in 'YYY' domain.
Now, we thought this was a domain authentication problem and removed the DEFAULT_DOMAIN setup from the client. Still the client faces ORA-03113.
As a part of trial, we moved one of the machines which was facing the problem to the domain of the database server and the error is gone.
But, due to obvious reasons, it is not possible to move all the clients to the domain of database server.
Is there any way to get around this problem?
Why is it that only some of the clients are facing this problem?
Why is it that the error occurs only after idle time and not during work?
Do we need to set NAMES.DEFAULT_DOMAIN=XXX at client? (I apologize for this question but I am really confused with the matters now)
Addition info: The database server is Oracle 10.1.0.2.0 and clients are ranging from Oracle 8.1.6 to Oracle 10.1.0. And the errors occur on clients with any version of Oracle.
Please help us out in this regard.
Thanks in advance,
Satish

I have gone thorugh the Action suggested for this oracle error.
If problematic machine is shifted to the domain XXX, error is gone,Do you shift physically to some other network?? if yes then there might be a problem with your network. The machines which are disconnected, might be on the same network channel or switch which is creating some problem in your network. this is only luck that your failure occur when there is no activity from that client which is disconnected.
Shift the places of problem facing client and non-problem facing client with each other and then check. It will clear the mind about the netrowk problem
Regards

My brother ipad was linked with old apple id and he forgot his id and never use same email.the problem now his mini ipad ask him for this id to open (activate ipad) what we can do ?

my brother ipad was linked with old apple id and he forgot his id and never use same email.the problem now his mini ipad ask him for this id to open (activate ipad) what we can do ?

He remember the id name and password but he can't enter we don't now if the password is wrong or the id was lock . I have the all thing for the ipad such as his box . I now this is security thing but you could help me.

HT4864 Thank you! This may sound lame but are these instructions for the blackberry? I'm receiving iCloud emails without problems on my MacBook Pro and I'd rather not mess w/ settings there.

Thank you! This may sound lame but are these instructions for my blackberry? I'm receiving iCloud emails without problems on my MacBook Pro and I'd rather not mess w/ settings there. Thanks again!

You don't need to start a new thread to continue a conversation, you can just tack onto the original one. The settings I referred you to are for the Blackberry, since that's the device which is not receiving mail: anything which is working can be left alone.

I forgot my iCloud password, and i can not reset it with email authentication, when i do it, i don't receive any mail from Apple

I forgot my iCloud password, and i can not reset it with email authentication, when i do it, i don't receive any mail from Apple

If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

Webservice authentication problem

Web Service Authentication problem
Posted: Jun 17, 2005 3:32 PM Reply E-mail this post
Hi
I have created a portal service and exposed this service as a webservice. I am consuming this webservice in webdynpro. Portal service contains 2 simple methods putdata() and getdatat().
When i access the webservice i am getting the following error.
"javax.xml.rpc.soap.SOAPFaultException: The User Authentification is not correct to access to the Portal Service com.sap.portal.prt.soap.GlobalData or the service was not found"
My Enterprise portal server is configured for SSO to back end R/3 system. I have checked for portal service availability and it is fine.
My Webdynpro and Portal are running on different machines. EP is running on AIX with SP11.
Any help please.
Regards
NagaKishore V

Hi Shahab,
Can you reproduce the issue if you create 2 applications. One that exposes a secured web service and the other one the one, consumes the web service? This would help to isolate the issue and move forward in case is a bug.
Thanks,
Juan Camilo

Authentication problem - solved, but maybe a bug in Mac OS X?

Hi,
I've a rather small installation with only a handful of users configured on a Mac mini (Mac OS X Server, 10.6.8). All of them use the mail, calendar and addressbook server on the Mac, nothing more. They use it with Mac, iPhone and iPad. Everything worked fine for months but suddenly all of them were faced authentication problems: it was not possible to login on the imap server, the calendar server, the addressbook server. It was possible to login using the admin account on the server directly. Moreover, all users disappeared from the workgroup manager, however they still were available on the servers LDAP server and findable using ldapsearch.
First, I used to completely restart the server to solve the problem, but it reappeared after only few hours again.
Second, after understanding more about the authentication process, I found the "killall DirectoryService" was sufficient to solve the problem, but it still reappeared after few hours.
Then I found the, once the problem occured, there was nearly no more communication to the local LDAP server on port 389 on localhost. When everything was working fine, the was a lot of such communication, including queries for usernames, when a login attempt was made. I started a "tcpdump -n -i lo0 port 389" and waited for the problem again. After the problem occured, I found in the pcap files that there were a few final query attempts, actually attempts the open a port 389 TCP connection to the slapd running on localhost, which were answered with a TCP RST. Then, no more attempts were made until l restarted the DirectoryService. Using the logfile of the slapd I found that this happened exactly at the time the slapd was stopped and restarted. And - surprisingly for me - stopping and restarting the slapd happened exactly once an hour.
I then found that it happened exactly at the time the time machine backup process was started and indeed it was possible to trigger the event of restarting the slapd by manually starting a time machine backup.
(Indeed, I switched my backup strategy from SuperDuper to time machine the other day and maybe that was the time the problem occured for the first time. I know that time machine is not considered as the best backup strategy for a server but I wanted to try on my own.)
Google helped my to find a hint that time machine will actually stop and restart slapd - which is a generally a good idea, since otherwise a backup from some open database files would be made, which could work but may fail. So, I thing, someone of the developers thought about that problem too and has considered time machine for backups of a server.
However, a not running slapd can not answer queries from a DirectoryService and a stopping or starting process might indeed end up with TCP SYNs answered with TCP RST.
My solution was to disable time machine again and from that time the problem does not occur again.
I'm wondering why the DirectoryService process isn't starting to query the slapd again after a failed connection. Isn't this a bug? After this experience I consider time machine as not only the not preferred backup solution for a server but as completely incompatible with Mac OS X server - although, as I said, it seems that someone thought about backing up the LDAP database using time machine.
(On a Lion server this problem does not occur, the slapd will not be stopped and restarted when time machine is running. Moreover, I saw a com.apple.slapd.start notification in the slapd.log ... maybe this tells DirectoryService to try again.)
Cheers,
Wolfgang

Another problem I found with the MacOS X key bindings: the 6 key doesn't work!
In the config that ships with SQL Developer, I found this:
<Item class="oracle.javatools.util.Pair">
<first class="java.lang.String">DOCUMENT_6_CMD_ID</first>
<second class="oracle.ide.keyboard.KeyStrokes">
<data>
<Item class="javax.swing.KeyStroke">6</Item>
</data>
</second>
</Item>
which should be:
<Item class="oracle.javatools.util.Pair">
<first class="java.lang.String">DOCUMENT_6_CMD_ID</first>
<second class="oracle.ide.keyboard.KeyStrokes">
<data>
<Item class="javax.swing.KeyStroke">meta 6</Item>
</data>
</second>
</Item>

Wifi Authentication Problem in Lenovo K900

Hi,
I am able to connect to wifi at home network. And when I try it at office it is showing Authentication problem and "Not in Range". The password and everything is correct. All my colleagues are able to connect with the same password. I searched online for the solution and there are many other lenovo tab and phone users facing the same problem and I am unable to find the solution. Can anyone resolve this issue and give appropriate answer for this.

This is the first time I'm hearing this issue, I'm also an K900 user but this never happmed to me or my other friends.
Are you sure that's the right password, maybe its case sensitive, because this bug is not present in K900.
Facebook Profile I'm a carefree type of guy but always there to help, so if you have anything to ask don't hesitate.

Cisco ACS 4.2.1 authentication problem

We are using cisco ACS 4.2.1 on windows 2003 to authenticate with windows 2003 Actice Directory. We have update Active directory server windows 2008 version. We have checked the configuration of ACS on windows database and no problem but we can't see in ACS dynamic user. I have authentication problem ACS 4.2.1 to Windows 2008 R2 active directory.

Hi there,
There is a section in the ACS 4.x where you can define if the ACS should show the dynamic users or not, make sure that this option is unchecked, for this go to External User Databases/Unknown User Policy/Configure Caching Unknown Users
Also if you are facing authentication issues with ACS 4.x and Windows 2008 R2, you may want ready my previous answer.
Let me know if this helps.

WLC 5508 WPA Authentication Problems

Hello,
We have a WLC 5508 with 7.4.100.0 Firmware.
We are using 1141 and 1142 APs and we are having authentication problems with clients that are connecting to our WLAN with WPA+AES autentication. The clients receive in her laptop a password error, and we receive the following log in wlc:
Client Excluded: MACAddress:f8:f1:eb:dd:ff:cd Base Radio MAC :08:ad:dd:76:4d:30 Slot: 0 User Name: unknown Ip Address: unknown Reason:802.1x Authentication failed 3 times. ReasonCode: 4
The strange thing is that the problem is solved restarting the Access-points.
Anyone had this problem previusly?
Thanks in advance.

I made the configuration using the Cisco Recommended settings, the strange thing its that the users connect normally, until they starts with authentication problems. I restart the access points and the problem its solved.
Cisco Recommended and not recommended Authentication Settings
Security encryption settings need to be identical for WPA and WPA2 for TKIP and AES as shown in this image:
These images provide examples of incompatible settings for TKIP and AES:
Note: Be aware that security settings permit unsupported features.
These images provide examples of compatible settings:

Email authentication problem

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