EMAIL & BBM

HI - I have the blackberry torch and all of a sudden my email doesn't work and neither does my bbm. I tried to connect with my husband on his new Q10 for BBM and then the email and bbm hasn't worked since. Can't send or receive any emails or bbm's. Texting still works. Thanks for your help!

Resend the service books to your phone. On your homescreen follow Setup>Email Accounts>(Menu Key)>Service Books>Resend Service Books.
Let us know if that helps you.
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Similar Messages

  • Done a Security Wipe and now can't set up my email & BBM

    Hi
    I did a security wipe on my Blackberry. I cannot open my BBM, I cannot setup my Gmail.
    When i try to setup my email and BBM the "Blackberry ID Sign in" pops up on my phone.
    I enter my username and password, and it still appears to be incorrect. When i click on "forgot password" and enter the correct recovery question (wich is the correct password) the device indicates "your blackberry ID Password Recovery email has been sent to my email address".
    I havent recieved any "Recovery Email".
    How am i suppose to make use of my BBM or setup my Gmail on my phone when i cant even sign in with my Blackberry ID. I cannot reset my password beacuse i never recieved any "recovery emails" on my gmail. Please help!

    Hi and Welcome to the Community!
    Please see this "sticky" post for helpful information concerning your BBID situation:
    http://supportforums.blackberry.com/t5/BlackBerry-​World/How-to-regain-access-to-your-BBID/td-p/25467​...
    Hopefully, this information will be of use to you. Note carefully please the sets of links discussing restrictions regarding the reset email...you must, for example, have separate access to that email account (e.g., from a PC) so as to receive and act upon the reset. Further, you need to be careful about SPAM or other filters you may have on that account.
    Cheers, and Good Luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • No email/BBM/​Watsap notificati​onsor facebook acsess

    I am not able to connect to any of my apps or even brouse facebook, i was able to do this up until a few days ago, i have tried a factory reset and i have tried rebooting the phone, removing files ec, and nothing has helped.
    Could you please advise on how i can best sort this as my phone is basically usless.

    Sometimes when it comes to connectivity issues it's best to go right to the source, your carrier.
    I suggest giving Vodafone a ring to see if they can diagnose your issue from their end. We can advise and speculate but Vodafone will be able to see first-hand what's happening or not happening with your phone and the plan you're on.
    Cheers.  
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • Unknown email/bbm pin msg

    i have different msgs with the subject
    "<$remove on delivery,SupressSaveInSentItems,blackberrymessengerinvitestage2
    these msgs contain random alphbets and numbers
    also they show different blackberry device pins
    WHAT DOES THIS MEAN ?

    vladvladikoff wrote:
    i have different msgs with the subject
    "<$remove on delivery,SupressSaveInSentItems,blackberrymessengerinvitestage2
    these msgs contain random alphbets and numbers
    also they show different blackberry device pins
    WHAT DOES THIS MEAN ?
    Hi 
    I found this thread same as your problem. Check this http://supportforums.blackberry.com/t5/BlackBerry-Curve/PENDING-blackberry-messenger-contact/td-p/50...
    Hope that helps.
    Please thank those who help you by clicking the button.
    If your issue has been solved, please resolve it by marking "Accept as Solution"

  • Curve 8520- email and bbm not working

    Hello,
    Over a month ago i started having this problem with my blackberry curve. My bbm wont send or receive messages, at all. So I deleted my only contact which was hubby, and tried to add him again, but the request is just pending and he hasnt gotten a message to accept me at all. Soon after my emails stopped working as well as facebook. I could not send nor receive emails. I might also mention that I have a wi-fi conection working, i can use the browser and all, but the wi=fi symbol doesnt light up, it just stays dull.
    So i deleted the email account I had on the phone and took it into the vodafone shop I got it in. I received the phone back this week with a latter telling me they could not find these problems and that the phone had been updated and was fixed.
    It was not. So i pluged it into my laptop, tried updating and all that, also brought £10 credit incase that was the problem. Still nothing. Emails, BBM and facebook are things I use often on my phone and I would love it if anyone had any suggestions, maybe I have my settings wrong?

    Hello Amy and welcome to the Community!
    Its pretty hard to understand how you lost the Blackberry Service. Kindly contact your Carrier and check if your BIS is active. You should also check if your data coverage is ON and the wireless service indicator appear as GPRS/EDGE. These indicators appear in uppercase if the BIS is up and goes back to lowercase when you lose the service.
    Ron
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  • BIS, Email and BBm abroad on a PAYG sim?

    Hi All, currently on UK Orange carrier. Leaving the country for the foreseeable future. So am buying myself out of my contract but keeping my Curve. Want to take it with me to Thailand and continue using it. I can get it unlocked by Orange which is fine. My question is this:
    Can i pay for internet service and email/BBM etc  monthly straight to blackberry and can i then continue using my phone on a normal Pay As You Go simcard that i'll buy when i'm out there? If so, how do i go about setting up payment straight to RIM?
    Cheers!
    Sam

    You do need the device unlocked, yes. Orange will usually do that for free. If not try unlock.berryreview.com for a reputable low cost unlocking vendor.
    I don't know any companies that offer the BIS BlackBerry Internet Service without voice, as the SIM card in the device is part of the connection to the device to register the Data Plan on the device. Does that make sense?
    Several carriers around the world do offer PAYGO voice and Blackberry Data Plans. However I don't know which carrier you are looking at in what countries.  Say you were traveling to Thailand, you would need to investgate those carriers ahead of time.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
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  • BBM & Email doesn't work on BlackBerry Blend

    My first attempt with BlackBerry Blend wasn't successful, especially in the email & BBM section. It shows nothing on email & BBM, and when I tried to open BBM on Blend, it just keep loading without any result.
    But several days later, it works well, both on my MacBook Pro and my iPad, for several weeks...
    Then now the same problem arise, I cannot acces BBM and email on Blend. It seems like the problem persist.
    I'm using BlackBerry Q10 with latest version of BlackBerry Blend, and Blend with MacBook Pro OS Yosemite, and iPad running iOS 8.1.
    Connected through WiFi, cellular network, and USB, with the same result.
    Any solution on this? Is there anyone out there experiencing the same problem?
    Many thanks
    AL

    Do you have any antivirus or firewall applications on your computer? Those are usually the culprit for Blend issues like you describe.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Q10 BBM - Email Chat History

    Since using Q10 some months back, I have noticed that when I try to email bbm chat, the chat history that appears in the email does not fully cover the chat history period.
    Say, I have a chat history from 1st March till 18th March and if I select 'email chat', the email will only show chat history (without timestamp) of messages between 17th and 18th March only. I cant seem to include the chat history (though visible within BBM) that goes beyong 17th.
    Anyone know the workaround to this?
    Thanks and lots of appreciation in advance. 

    My Z10 has been having problems with the email chat feature for a few months now at least.  What I do now is just "copy chat" and paste it to a new email. 

  • Not receiving bbm, email and whatapp on 8520. Help!

    hello
    please help. i was messing about with my blackberry 8520 curve yday and now its not receiving any emails, bbm or whatsapp. please advise me how to reactivate these. thanks

    Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
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  • VIP selection will not work on contact with multiple email addresses

    Trying to add more people to my VIP list. When selecting a name that has multiple email addresses, I select the address I want added and selection will not "stick" or accept that contact to VIP list.
    Help?

    Hiya!
     Well first off... I'm baffled that you succeeded in setting up personal email without a data plan.
    You need a data plan to access the BIS network which allows you web browsing (off wifi), email, BBM and the like.
    1). Please thank those who help you by clicking the beside the 'Reply' button.
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  • How can I forward an SMS as an email , i have doing this daily on 9900, surprised to miss this on Q10, i am ready to buy an 3rd party app also, if required, it is must for me.

    1. when i read an sms, there is option to forward as email in 9900.
    Since i am using Q10, i can not do this.
    I need this immediately.
    Anybody can help??
    I am ready to buy any 3rd party app also, if it can provide this without slowing down the performance.
    2. Further, i can not sms from contacts screen. There is no option to sms , when i select a contact. I have to go to SMS and there type contact name , how can i enable this?
    3. If i receive a call and i want to send sms to the person, i can not tap on called no and choose and option to sms him. I have to copy that number, go to SMS app and use that no to sms. If i am in a meeting , it is long process and kill focus in meeting. In android, there is one swipe to reject call and send an sms that i am in meeting. Can we achieve this basic features in Q10..

    I can forward a SMS as an email on my Q10.
    open the SMS and hold down on the text, this opens a side menu with the "share" icon on it (like a Y),
    Then you can select how you want to share, eg SMS, Email BBM etc.
    Hope this helps?

  • Email Sound Notification

    If your Notification setting is set to Normal Profile. Go into Notifications, select Normal then select Customise App Notifications. There you will see phone, email, BBM, text etc etc. In this list if the is a Star at the end of each app, then the sound as been switched off for that app. Select email turn Sound On and select any tone you wish.  Change your notifications or ring tones - User Guide - BlackBerry Passport Smartphone - 10.3‎http://docs.blackberry.com/en/smartphone_users/deliverables/65818/alc1334329583188.jsp

    Hi, if you go to SETTINGS - NOTIFICATIONS then click on whatever PROFILE you want to make changes to for example NORMAL this takes you to a new page & then press CUSTOMISE APP NOTIFICATIONS this  will then take you to a fresh page then scroll down to EMAIL MESSAGES.......then click on whichever email account (if you have a few) and this will take you to the screen where you can then select different tones. Hope this helps

  • Water Damaged Blackberry Storm 2 9520

    Hi, I got rugby tackled into a lake with my BB in my pocket a few weeks ago and the phone got wet. i took the battery out straight away and then dried the phone in a bowl of rice for a few days. when i put the battery back in the phone worked fine for about a week and then the screen started to stop working sporadically before packing up altogether. the little water damage indicator on the phone has turned red but the one on the battery hasn't. even then the red LED still came on when i put the battery in and the 4 little call, menu, back, and hang up lights came on too. about two weeks later i had the device charged in my bag when i went into an old wifi spot i used and i heard the phone recieving emails, bbms and facebook notifications so it all still worked. i was fiddling around with it the other day and i could see thep phone was trying to load up when i plugged it in although the screen was very dim as if the backlight wasnt working. after a long time (maybe and hour or so) i looked at it again and could make out that there were a list of specifications and numbers on the screen in tiny print and a small icon in the centre of the screen that said "reset" on it. i tried to click this but the touch screen wasnt working so it didnt work. i was wondering if anyone knew if theres any way of fixing the phone? 

    It is possible, though difficult, to replace the LCD and Capacitive screen on the 9520. For the cost, it really isn't worth it.
    If your Storm is powering up, I'd MAKE CERTAIN you backup using the BlackBerry Desktop Software, immediately, so at least your data is preserved.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
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  • Blend Like a Boss With the BlackBerry Blend 1.2 Update

    Reposted from Inside BlackBerry
    We’ve said it before, and we’ll say it again now: BlackBerry Blend is the best productivity booster, and with the latest update, BlackBerry Blend 1.2, navigating and interacting with your BlackBerry device messages and content has never been easier.
    Think about it for a second – How much more work could you complete by bringing the power of your BlackBerry to your computer and tablets?
    Skeptical? Read these numerous reviews from media and users. Still not convinced? Donny Halliwell (you remember him) has had a few close calls, but thanks to Blend, was able to stay on top of things…TWICE.
    What’s New with BlackBerry Blend 1.2
    Available on PCs and tablets running Mac, Windows, iOS and Android, BlackBerry Blend 1.2 will take your productivity to the next level with these new features:
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    Instant replies from BlackBerry Blend notifications: Notifications of BBM and text messages from any app let you respond or go to the BlackBerry Hub with a single touch. When receiving notifications, you can reply directly by clicking on the instant preview without having to go to the BlackBerry Blend dashboard. This allows you to quickly respond and get back to what you were doing without missing a step.
    Centralized File Transfer Manager for file uploads and downloads: View the progress of a file transfer, cancel a transfer, and view previous transfers from the File Transfer Manager.
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    Portrait Mode for tablets: Pick the best view for your content with the introduction of portrait mode for tablets.
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    How to download and setup BlackBerry Blend
    Using BlackBerry Blend 1.2
    Getting around the BlackBerry Blend Dashboard
    For those of you who haven’t yet checked out BlackBerry Blend (gasp!), now’s your chance to catch up.
    Check out Ty’s Getting Started with Blend Help blog post so you can:
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    Access your device documents, calendar, contacts and media in real-time on whatever device you are on
    In short, here’s everything you need to get up and running.
    There you go, you’re all set to take your world on. May the power of BlackBerry Blend 1.2 be with you.

    No so "best productivity"...... 

  • Z10 Product Improvement Ideas: Peak, Flow and Navigation

    Note sure what the best way to get some ideas across to Blackberry but since I've been using my Z10, there are a few ways that I think that navigation and application access can be improved. Sometimes I feel that you need to perform one too many swipes to get to something, often used features are hidden, navigation techniques are inconsistent (i.e. Accessing the hub, calendar and phone) or you have to make one more button press than necessary.
    I've been a BB fan for years and have had many models. Want to see Blackberry succeed. Own stock. Got the Z10 first day. Got 4 coworkers to get the Z10. Big promoter.
    Here are my suggestions and maybe with enough support, we can get a few adjustments made that improve the overall user experience and make us way more efficient. I also think that Blackberry can retain its innovation in peek and flow while still giving us alternative access that we are used across different devices such as our Ipads, playbooks, Desktops, etc. A couple items will be repeated depending on the suggestion type.  
    1. Calendar needs to be a core feature and should always be open and accessible instantly at a click or a swipe. Access to the calendar is not easy as I think it should be. Four ways that Calendar could be more accessible:
    a) Have a calendar button next to phone, search and camera buttons
    b) Support a swipe action of some sort (perhaps upwards and to the left (opposite of the hub))
    c) Add calendar button to the mini-swipe/scroller menu that is available in the active apps or application screen
    d) It should be clickable and launchable on the hub either on the bottom menu or as a hub filter item. Having upcoming events appear by scrolling to the top of my hub items is convenient but not what I am talking about.
    e) Directly from the lock screen. I should be able to click and hold on the calendar event to launch my calendar.
    2. Phone calling is a core feature and needs to be launchable from the hub, the mini-swipe/scroller bar, the applications pages (as an icon) and also from the lock screen similar to the calendar (ie hold the button down). In the hub you can filter on missed/all calls but it only acts to give you a call log and not any other phone feature. Launching through the hub should provide full features.
    3. Phone and Hub should both be accessible from the applications pages as an application icon. This allows me to access hub and phone in a similar manner to my other applications and also reduces the learning curve for those used to the iphone (easier adoption). I can create logical visual organization of my applications and I can essentially put the calendar, phone and hub next to each other. I really like consistent access and behaviour and this would help.
    4.  Hub should be available in the active applications like everything else is. It is the only feature that isn't.
    5. I dislike the fact that the Hub filter opens and closes after I make a selection. I would like to be able to click on the BBM icon and see my BBM messages, then quickly click on my Texts, then my mails. I think the filters should always stay open in the mini mode unless I shrink it. i.e. Click to open filter mode with icons only, drag again to stretch and see the icons with names (I think most of us know what the icons represent anyway) and click or swipe to close the filters menu. With the menu always open, I can view all content types by themselves very quickly.
    6. Hiding the delete button  in the extended menu is not efficient. If I'm looking at a photo, reading and email, reading a text just let me delete immediately. It is an action that I do enough that it should be as available as the back, forward, reply to all buttons. Save me the additional clicks.
    7. When I launch the phone, I want the number keypad open. I don't want to launch the phone and then have to click again to get to the phone pad. The speed dial screen should not be shared with the missed calls. There should be a new screen with a dedicated button.
    8. I've found that once you set up your speed dial or world clocks, you can't edit the order. This means you are stuck with the order that you added the items and have to start from scratch if you want to re-order. This is frustrating. I don't have the ability to think about order that early. Anyone notice that when you add a phone number to speed dial, it might use a different contact than you selected if that other contact has the same number?
    8. We should be able to shortcut phone numbers to the application pages the same way we can shortcut web pages. This gives me the ability to create folders, organize phone numbers and make calls quickly. Again, learning curve for iphone converts and consistency.  
    9. Alarm needs to be accessible easier. It can be an application icon accessible in the applications menu. Clicking on the alarm clock icon on the top should open the alarm clock, similarly, clicking on the wifi should open wifi menu, battery should give me percentage, and maybe a quick Bluetooth on and off. Potentially support a notifications quick menu too.
    10. We should be able to put the phone to sleep with a long swipe from the top. I don't get why you need to get to sleep mode by first locking with the top button, getting to the lock mode and then swiping down the curtain. Is there a way to do this that I'm missing?
    11. When searching in the hub, I have to clear the search to get back to an unfiltered view. Why not a quick swipe to the right? Why when I'm searching in the hub does the bottom menu disappear? I should be able to interact with those items the same way without opening the items.
    12. On the lock screen, I want quicker access to different things through three swipe actions. A swipe up opens my applications page, a swipe left opens the hub, a swipe right opens my applications page. I need to be able to open the calendar from the lock page (long press on the calendar event) and I need to be able to launch the phone (add an icon for the phone (like the camera)). Long press of the voicemail, notifications, emails, bbm or texts opens those screens.
    13. Why iis there no email or missed calls preview from the lock screen like the good old days of the torch. I want to know if I should even need to unlock the phone for the new events (is this a security issue?).
    14. The mini-swipe/scroller bar should appear in the hub, active applications and application pages (currently it is only on the latter two). It is a cool features. As per above, it should include calendar and phone.
    15. Active applications should allow pinning and re-ordering. i.e. I lock an open application in place and then I can re-order through drag and drop. Pinning isn't my idea but I like it a lot.
    16. Cool idea. If we allow users to save the layout of an active applications page, they can essentially launch 8 applications in one go in the future. i.e. You save a layout with a name and then you close the entire layout and reactivate it when you want through a list. Very powerful.
    That's it for now. Would be super happy to see these adopted and interested in seeing who else has ideas, likes these ideas and hopefully with enough support maybe BB will look at these seriously. Hope they look at them.

    Hi Meredith,
    Thought we had everything solved, however the failure to merge to HDR is solved. But the fix causes many problems. Now you can get to the final HDR picture however making small modifications will slow the computer to a crawl. The hourglass blinked for 5 minutes just to make a small highlight change.
    What were the preferences restored by deleting the preference file and having Photoshop reload the defaults. These are the ones I am sure about.
    my settings                           default
    memory usage was 80-85%   now 49%  (834 -838 mb)
    animated zoom was off            now on
    save in background off             now on
    graphic processor on basic      now off
    cursors others precise            now standard
    transparency grid size small    now medium
    By turning up memory to 50% or higher increase (1% or more) the merge to HDR screen opens as a black picture. Progress bar disappears and reappears as loading but Merge to HDR finishes with exception of black picture to start with. Click on 32 bit and.the picture appears. Local Adaption doesn't work !
    Turned ON graphics card on NORMAL ,..memory back to 49% .  Merge to HDR works and local adaption works. Appears not to be slow (graphics card helping now) Process bar turns on and off during Merging to HDR
    Resetting all my preferences except memory (at 49%  838 MB) Merge to HDR works with the exception of a progress bar that disappears and reappears.
    In conclusion with Windows XP 32bit and 4g installed (windows seeing 3g):
    Memory over 49%+ GPU on =fail and progress bars turns on and off
    Memory 49% + GPU off= black window and Local Adaption fails
    Memory 49% + GPU on = Everything works but process bar turns on and off
    GPU On= process bar failure
    GPU off= process bar works but slow
    Memory over 49%=Merge to HDR failure
    Interesting note is that at a 40% memory setting Merge to HDR failed too
    Thanks,
    Meredith

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