Email button created in InDesign won't work on Interactive PDF. Anyone know a fix?

Hello there, I am trying to make a e-mail button work after its .swf file is imported into a new iD document and exported as a interactive PDF. I have tried various things and work around but I can not seem to be able top make it wrong. I ask iD twiter for help and after a conversation with them I was told to try here.
OS: Windows 7, iD Version 9.2.1 x64
This is my process (Will include images and document files)
1. Create simple solid color box object. Add a text title to the box and otline the text.
2. Group the objects and make it into a button. Add a roll over appearance.
3. Add "go to URL" action. One sample button URL is: mailto:test@email(dot)com, Second sample URL is: mailto://test@email(dot)com (the forum editor kept making links to this fake emails)
4. Export iD document to .swf (Settings where default)
    NOTE* Here the .swf open in chrome and the email buttons work fine as a .swf alone
5. Import the SWF into a new iD file. Export this second iD file to an Interactive PDF (Seetings where default)
After doing this I click on the email buttons inside the interactive PDF but they dont start my email app (Outlook 2013) However every time I click either button a new empty Google Chrome window opens.
Here is a dropbox link to the files themselves, the type is outlines so no need to worry for missing fonts. https://www.dropbox.com/sh/fp76buzt98td8fy/4DD6tqImd9
I hope someone can help me getting this fixed. Http:// Link buttons work fine on interactive PDF's following this process. For soem reason the email ones are the only ones that wont work. I have to use this process because I am working with an interactive PDF that has an animated roll over menue that does not work with ePub so the only way for my project to work the way I want it too is by exporting .swf of the finished file, importing on a new iD file and re-exporting to a interactive PDF.
It was really hard finding anyhting related to this issue im having. Here is the only similar  issue I could find and it is from 2008! http://forums.adobe.com/thread/324167 I do hope I am the one doing something wrong here and not that Adobe has not fixed this .swf email links issue.
Thanks for the help!
-Sebastian

Alright thanks! Ok this is what happens in my end:
- The interactive PDF you sent me works fine. The iD file opens fine as well and is exactly the same process so that checks.
-I exported your iD file to .swf, created a new iD document and imported the exported .swf file from the file you created. I exported this new document to interactive PDF. I open it and again I click the links and only google chrome windows open
This is the link it probably works fine on your end
https://www.dropbox.com/s/on5tun0v0eunjhu/buttons%20email%20text%20swf%20imported%20to%20i nteractive%20pdf.pdf
I think there is something going on in my end. "Google Chrome" or "Flash" might be intersecting email links or something becuase I cannot get these .swf + interactive pdf combo to open the email client not even after I used your iD file, exported .swf, imported it and export again to interactive pdf.
Again the interactive pdf you sent works fine and when I export my file to interactive pdf it works on my end as well, its only after i export to swf and then I use the file inside iD and export to interactive pdf that it does causes me trouble. I will see what I can do to fix this. At least it was working for you so if its only in my end then its not that bad but it will bugg me forever haha!
Thanks again for your help!! Sorry to take your time Salah!
-Sebastian

Similar Messages

  • Email Link Created in Muse won't work

    This is odd. I can send an email to my client from any email program. But if I select the email link from his webpage (created in Muse), even though the email is correct when an email window opens, the client is not receiving emails. Some get bouncebacks, some don't. I use apple mail and I didn't get a bounceback so I was unaware of the problem. The format I used when creating the email link was mailto:[email protected] No spaces. This is my first stab at Muse so maybe I'm missing something obvious.

    Hi
    On click to mailto: command will open the default email client that is used on computer. So Muse creates the link properly as email process works here, but hard bounce/soft bounce/spams etc are not controlled from Muse end.
    Sending and receiving email should have proper records setup , else these problems can occur.
    Thanks,
    Sanjit

  • Buttons created in InDesign don't display properly in Acrobat DC

    I am having issues with how buttons created in InDesign CC (2014) and exported to interactive PDF display in Acrobat DC. These buttons use transparent layers and effects such as drop shadow. The buttons displayed great in Acrobat XI.
    Acrobat XI:
    Acrobat DC:
    The buttons used a transparent white layer to simulate glare. As you can see, it comes out black in DC! The drop shadow has added white coloring knocking the buttons out from the background instead of blending nicely. I can avoid using these styling methods in future projects, but this project has used these buttons for several years, and now several years worth of PDFs won't display correctly for anyone who updates to DC!

    I am also having problems.  Upgraded to Acrobat DC.  I use a Mac (latest software)
    When I export from InDesign CC to Acrobat DC the interactive elements - especially buttons - go cranky.  I get a strange smudgy kind of drop shadow but in a variety of colours behind the arrows, buttons etc.  All very strange.  It gets worse if I apply a drop shadow and bevel and emboss to the button (even a home made button rather than one of the sample buttons).
    I'm currently working away from home and so can't try any other computer.
    Strange.
    Richard

  • I have an ipad air and I'm trying to set up a telus email on it but it won't work. I keep getting a message saying username or password for IMAP is incorrect...please help!

    I have an ipad air and I'm trying to set up a telus email on it but it won't work. I keep getting a message saying username or password for IMAP is incorrect...please help!

    This has nothing to do with iPhoto. When I have this type of problem I call tech support for my email service. They probably are the only source of the correct settings
    LN

  • Can Animations created in InDesign CS6 now work on an ipad?

    I have version 5.5, but discovered that the Animations I created in InDesign don't work on an ipad (you have to export the SWF files to Wallaby etc). I can't find any documentation that states if Animations for ipad now work in CS6 - does anyone know?
    Thanks
    Marc

    If you’re referring to DPS, then no…native animations are not yet supported…and if you are please note that there is dedicated DPS forum.
    Please keep posts pertaining to DPS there: http://forums.adobe.com/community/dps
    Bob

  • The home button on my phone won't work sometime

    the home button on my phone won't work sometime, ill press the button and it won't return me to the home screen? why is this?
    the phone has 13 gibs of open memory, is there a reason for this?

    Is it stuck, or just unresponsive?
    Hardware Defect: Home or Power Button
    (Note that I am a representative of the organization for the above link, which is not endorsed by Apple)

  • Rotate won't work in Bridge. How can I fix it?

    Rotate won't work in Bridge. How can I fix it?

    <moved from Adobe Creative Cloud to Bridge General Discussion>

  • My sons power button on his iPhone 4S does not work any more, does anyone know how much it will cost to fix? 1 year warranty just ran out.

    My sons iPhone 4S power button does not work any more, does anyone know how much it costs to fix? 1year warranty has just expired

    Out-of-Warranty Service
    If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
    iPhone model
    Out-of-Warranty Service
    iPhone 5s, iPhone 5c,
    iPhone 5
    $269
    iPhone 4S
    $199
    iPhone 4, iPhone 3GS,
    iPhone 3G, Original iPhone
    $149
    A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax.

  • My iPhone5 says it's eligible for the lock button replacement but I would like to know if having water damage means they won't repair it. Does anyone know?

    My iPhone5 says it's eligible for the lock button replacement but I would like to know if having water damage means they won't repair it. Does anyone know?

    Probably not covered but only Apple can tell you after they look at it.

  • A file I created a month ago on numbers won't open - but I have 3.1 installed the app store tells me.  Also, I created a template which seems to have disappeared.  Anyone know what I should do?

    A file I created a month ago on numbers won't so open - message tells me I need a newer version of numbers - but software update says I have the latest version.  And a template I created to use with the file just disappeared.   Anyone know what I should do?

    I found the answer in more like this

  • My new iPhone 5 just blacked out and won't come on. Does anyone know if I will have an issue with Verizon getting a new phone?

    MMy new iPhone 5 just blacked out and won't come on. Does anyone know if I will have an issue getting a new phone from Verizon.? I can't even call because I don't have a phone!

        Ebony,
    Let's see if we can't get this phone working for you! What exactly is happening with the device? Is the screen just out and you can hear that it will still ring, or is the phone completely dead? Please elaborate more on what you are experiencing.
    SandyS_VZW
    Follow us on Twitter @VZWSupport

  • I just got my new iPhone4 set up today and it has pulled in every email that is in my desk top as being unread.  Yet I have read all the emails.  Still the iPhone thinks they are unread.  Does anyone know how I can delete all of these at one time?

    I just got my new iPhone4 set up today and it has pulled in every email that is in my desk top as being unread.  Yet I have read all the emails.  Still the iPhone thinks they are unread.  Does anyone know how I can delete all of these emails at one time from the phone?

    I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.

  • My macbook pro has been shutting off on its own. The power cord "shuts off" (does not work) simultaneously. Does anyone know what is wrong? or what could be the problem?

    My macbook pro has been shutting off on its own. The power cord "shuts off" (does not work) simultaneously. Does anyone know what is wrong? or what could be the problem?
    When my mac finally turns on the date/time is reset a windows pops up saying, "Your computer's clock is set to a date before January 1, 2008. This may cause some applications to behave erractically."

    Resetting your Mac's PRAM and NVRAM
    If you have Apple Care you should give them a call.

  • Apple has a problem and the cant solve it. I had some very important call but this new iphone just shut down on me and wont turn on i tried everything u can find in apple support nothing works for me. Anyone know what i can do?

    Apple has a problem and the cant solve it. I had some very important call but this new iphone just shut down on me and wont turn on i tried everything u can find in apple support nothing works for me. Anyone know what i can do?

    I would instead say you have a problem since nearly all IPs work as advertised.  IF you do have a bad phone, take it into an Apple store and get a replacement.  Hope you didn't jailbreak your phone though as Apple probably will tell you, you broke it, you fix it.

  • HT5556 This doesn't seem to work in Australia. Anyone know how to make it work?

    Anyone know how to get the camera redemption feature to work in Australia?

    Anyone know how to get the camera redemption feature to work in Australia?

Maybe you are looking for

  • The volume for "documents" cannot be found.

    i restarted my laptop today after getting the newest security update and found that every icon on my screen is gone except the "Macintosh HD" icon. i opened up the HD icon and tried to click on the Documents folder on the left, but the message "the v

  • T61 Cut off in middle of working and will not come back on

    I have a T61p that was working fine, then just cut off.   It was plugged into power outlet.  It will not come back on, or display any lights.  I have tried the 10 power button pushes, last for 30 secs several times now and it does not have an effect.

  • Unwanted deleting from server - is this a bug?

    I converted to Apple Mail from Eudora with 10.4 and I'm very frustrated with how it's handling my POP server. I have the options set to "delete mail when moved from inbox" which is a great setting. Only problem is, it has a mind of it's own! If I lea

  • Refresh the whole page in one case in SPRY

    I have created login page in php, Using spry i posted the form in same page,getting response in div section i.e. <div id="response_form1" align="center"></div> when i supply wrong password the form submitted and error message appeared in <div id="res

  • Can someone help with an audio problem that is driving me crackers!!

    hi, i have seen lots of comments about windows sound issues, my problem is it sometimes says i have speakers installed and they are working (but have no sound) and other times (when i turn it back on) it says no device installed/not plugged in etc...