Email, calander and contact settings disables

I have a problem where my account settings for synchronizing my email, calender and contacts are disabled or "fall out". I've tried to reset the fabric setting and start over with the configuration steps a couple of times and a few days ago it seemed to work. Until yesterday, when it had been disabled again.
I can't even start up the account settings from my phone, since the device gets "stuck" in the loading/reading section when i touch "accounts" in the setting menu which i guess is because the device doesn't find any existing accounts.
I've tried using both my hotmail and gmail accounts but the same problem appears. I've tried several possible settings for IMAP/POP etc and i've used the verifycation site www.blackberry.com/eavt
Also, when i try to add a contact manually, it doesn't get saved.
Desperate for some help! I want my z10 to work! I love the phone otherwise!

Hello Helly_e
Welcome to the BlackBerry Support Community Forums.
I am sorry to here you have having this issue with your BlackBerry Z10 smartphone. To better help can you please reply with the following information:
The version of BlackBerry 10 software running on your BlackBerry Z10 smartphone (To find the software version you will need to enter the Setting>About>OS "Software Version" and "OS Version".)
The issue with freezing when entering "Accounts" under the Settings application also indicates an issue with your operating system.
Have you reloaded the BlackBerry device operating system to help troubleshoot this issue?
Have you removed the battery or restarted the BlackBerry Z10 smartphone to help resolve the device from sticking at the accounts screen?
I look forward to your reply Helly_e
Goose947
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Email, calander and contact settings disables

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