Email can't open

Am using Bberry 9810 and am having problem with opening one mail from eBay which I receive daily,whn I try to open the mail it closes bt am able to read other mails !!help

Hello,
Please try again to describe exactly what happens. "closes bt am"???
Thanks and let us know!
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we use :
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Hi,
1． What is the detail error information, please try to reproduce the issue and then post the detail error information here.
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Regards,
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1 Translated from dutch as good as i know :
"Can't open : c:\test.msg, it might not exist, do you have the required permission to open the file or is it open in another application. Click
with the right mousebutton on the map click properties to view/check the rights for that map."
2 tried both, the network and locally, i have the rights to save it in the map and open it once, so thats not the problem, iseems that outlook locks the file after it is openen once.
3 security and ntfs permissions are ok, see 2
4 tried it from different pc's networks maps etc.
5 done.
6 in a pst file the msg can be openen ore than once, but thats not the problem, tried and this works, but i need to save an email as an .msg file.
7 addins removed and doen all of that part, didn't help.
We also have tried:
-Installing all updates and ie8
-going back to xp sp2 (fresh install of xp)
Only thing that did work was an msg file attached to an email, we couldn't open that more then once,
but after checking "Use exchange modus with cache" at the account properties we could open that more than once.
Now we need to be able to open the email's saved as .msg more then 1 time.

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