Email - Cannot Add Work Email

Question

Hi,
I've bought the 8900 a few months back, and loving it.
I've added Yahoo Mail, G-Mail, and My work email into my email accounts.
A day later, I decided I didn't want my work email in my black berry.  So I wanted to deleted it. The only problem is I didn’t know how to delete and email from Blackberry, so I tired to do it all on my own. I went to settings, and I know I went to Advanced Settings>Service Book and there it showed my email twice I believe [email protected] and I clicked the Menu (Delte) which actually did the trick from what I remember.
A month later, I realized that I need my work synced to my BB, so I wanted to add the work email again, but this time it doesn’t work. I’ve formatted my blackberry, tried it again and it won’t work, I tried the manuel settings and automatically it won’t allow me to add the work email again.
I’m not sure if there is something left from the old email in my BB that is keeping me away from adding it, or if the registry is already registered within my work and I need to notify them?
Any help is appreciated.
Thanks

Answer 1

Hi and Welcome to the Forums!
As long as the work account is NOT BES or BPS, then the account is probably still set up in the email setup wizard. Go into it (Setup > Email Setings) and see if it's there. If so, delete it and then re-add it cleanly.
Or, you can go to your carriers BIS website to do it...but you'll have to register an ID/password for your device PIN, and then use those on the device as well -- but there's a checkbox to remember the credentials on the device so you only have to enter them the first time:
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
If the work account was BES or BPS, then you'd need to contact those administrators at your firm to get it freed up and re-registered correctly.
Hope that helps!
Message Edited by sdgardne on 06-15-2009 01:56 PM
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