Email & Cellular Data

I have a new iPhone 5s and I am wondering how to force my email/calendars to use wifi data and not cellular data when connected.
I can be connected to wifi and send and receive email and check my calendar and notice that the cellular usage keeps going up for Exchange Services. One email account is a company account setup as 'Exchange' the other is my person email setup using the 'Outlook.com' option.
If I turn cellular data off they both continue to work just fine. However when I turn cellular back on they use that instead of wifi for their data. How do I fix this?

GhostRunner521 wrote:
I am concerned because that is about 1MB per day I am wasting when on WiFi. I only wanted to pay for 1024MB/month because I work out of my home office and knew I would be on WiFi all day long.
That's less than one tenth of one percent of your monthly data allowance. If you're not using streaming audio/video when on cellular data, and you don't spend hours each day on facebook while on cellular data, you're not even going to come close. Don't worry about it unless it actually becomes a problem.
It's not like your carrier is going to give you money back for every MB of your monthly allowance you didn't use.

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Can not view cellular data account any more (email address does not match)

On iPad, was originally able to go into Settings > Cellular Data > View Account and view the account info. Now cannot. If try using correct email address and password, get message that account or password are incorrect. If try entering just the email address and clicking "forgot password", get "the email address you entered does not match the email address on file for this device".
But the 3G cellular is still working.
Don't know if related, but this problem began after the reports of the 100,000 iPads/users hack. Leads me to wonder if I got hacked.... or more likely if the system/database that "View Account" normally accesses is offline or being reworked by AT&T.
Any suggestions? Best AT&T contact via Internet? By phone #? By local AT&T store? Via Apple? Use iTunes to reset to factory defaults and start over (risk loss of unlimited plan?)?.
Thanks.

Thanks for the replies, I just had the same problem yesterday and it was a misspelled e-mail address, BUT, it did take me three calls to AT&T and more than two and a half hours. The first person didn't even know what I was talking about and gave me a number for iPad support which turned out to be Apple's, so... no help. The second person told me they were there only to solve iPhone problems until I read her your posts, then she tried and tried until the call was cut off (this is AT&T after all). But the third person finally understood, even though it took her almost an hour to get to their iPad support department (she told me it was busy all the time) not before trying with their "technical department" also. I just can't believe that Apple sells millions of these things and AT&T can't supply a direct phone number for this department, or doesn't even train their personnel.

I can not send email from my iPad . Have been using it for over a year, all of a sudden I can only receive email. I have a wifi connection in my home and have a A T &T cellular data plan?

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I have a 1st gen iPhone that I just updated the software to 2.0.2
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Verizon Chat advises pdf attachment non-download from AOL email is a software problem and directs me to Apple Support. I see "can't access cellular data network" in an instant before the file's icon turns into the file's name.

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You have Acrobat Pro on your system. It will try to open PDFs, and of course it will fail. You must uninstall it. Then, you will need a PDF reader. So install Adobe Reader. That seems quite simple, but perhaps something is wrong. If anything goes wrong with these two steps (1) uninstall Acrobat Pro (2) install Adobe Reader, then please let us know the details.

I've Lost cellular data network and emails after 5.0 upgrade. "Could not activate cellular data network". Have turned off and on, removed sim and also checked APN setting can anyone help...

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HT1695 Recently my iphone is consuming too much data, I have installed a data monitoring app and I found that - although I turned off all notifications and push email - push services is using around a 1mega/hour from cellular data (even if I am using wi-f

Recently my iphone is consuming too much data, I have installed a data monitoring app and I found that - although I turned off all notifications and push email - push services is using around a 1mega/hour from cellular data (even if I am using wi-fi) !!!

cpupower frequency-info
analyzing CPU 0:
driver: acpi-cpufreq
CPUs which run at the same hardware frequency: 0 1 2 3
CPUs which need to have their frequency coordinated by software: 0
maximum transition latency: 10.0 us.
hardware limits: 800 MHz - 2.30 GHz
available frequency steps: 2.30 GHz, 2.30 GHz, 1.80 GHz, 1.60 GHz, 1.40 GHz, 1.20 GHz, 1000 MHz, 800 MHz
available cpufreq governors: conservative, powersave, ondemand, performance
current policy: frequency should be within 800 MHz and 2.30 GHz.
The governor "conservative" may decide which speed to use
within this range.
current CPU frequency is 800 MHz.
cpufreq stats: 2.30 GHz:0,02%, 2.30 GHz:0,05%, 1.80 GHz:0,05%, 1.60 GHz:0,03%, 1.40 GHz:0,01%, 1.20 GHz:0,16%, 1000 MHz:0,38%, 800 MHz:99,29% (1017)
boost state support:
Supported: yes
Active: yes
25500 MHz max turbo 4 active cores
25500 MHz max turbo 3 active cores
25500 MHz max turbo 2 active cores
25500 MHz max turbo 1 active cores
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Cellular Data Plan, email address does not accept .mobi

I signed up for a data plan on my IPad and I am forced to use an old email address that ends in .net. in order to sign up. The signup process for a Cellular Data plan will not accept an email address that ends in .mobi. The error that appears is "Email address must be valid." The email is valid, but the IPad will not accept it.
So the question is how do we get Apple to change the log in process to allow for valid email addresses ending in .mobi (or other new types that may be out there)? This has been a problem since my first IPad with OS 4.
I have spoken with Apple support, my impression is that they listened, but it won't go anywhere.
thanks,
mike

Thanks for the replies, I just had the same problem yesterday and it was a misspelled e-mail address, BUT, it did take me three calls to AT&T and more than two and a half hours. The first person didn't even know what I was talking about and gave me a number for iPad support which turned out to be Apple's, so... no help. The second person told me they were there only to solve iPhone problems until I read her your posts, then she tried and tried until the call was cut off (this is AT&T after all). But the third person finally understood, even though it took her almost an hour to get to their iPad support department (she told me it was busy all the time) not before trying with their "technical department" also. I just can't believe that Apple sells millions of these things and AT&T can't supply a direct phone number for this department, or doesn't even train their personnel.

Cellular Data and Wifi Problem

Hi Guys. I wonder if you can advise?
I have an iPhone 4S on a monthly contract with an unlimited cellular data plan. The phone is set to Settings-General-Cellular-On= Cellular Data On, Enable 3G On, Data Roaming On. Also, Settings-Wi-Fi On-Ask To Join Networks.
My phone finds and connects to my home network when I come back to the house but when I'm out it will not connect to any other Wifi network. I have tried all of the resets and stuff but no good. When I try to connect to a new network the Login page comes up but no details and then the remote server times out. If I go to Safari and try to access a web page I just get the pop up asking me to join a Wifi Network and when I do an error popup shows saying that the network is unavailable.
Messing around with the phone I have found that if I turn off Cellular Data (web, 3G, email push using wifi only) I can access other networks but, of course, have no 3G cellular data service unless I am in a wifi hotspot.
Is there a way to make the phone switch to cellular data on 3G when out of range of wifi and back again?
Anyway, if anyone can advise it would be appreciated.
Regards
Paul

UPDATE:
Turning off Cellular Data at a local wifi spot (not used before) didn't work this time. However, turning off Cellular and going into Settings-General-Reset-Reset Network Settings then acquiring the wifi network did. I could then turn Cellular Data back on and use the wifi spot.
Will try at another hotspot soon to see if the phone will automatically ask to join the network and allow me to do so without doing the above, as I don't want to be re-inputting other network passwords etc over and over again.

Why has my ipad lost connectivity to the AT&T cellular data network after upgrading to iOS 8.1.2? My iPad is model #MD367LL/A, 32 GB WIFI + Cellular, about 2-1/2 years old.

Why has my ipad lost connectivity to the AT&T cellular data network after upgrading to iOS 8.1.2? My iPad is model #MD367LL/A, 32 GB WIFI + Cellular, about 2-1/2 years old. It;s been working perfectly up until now. I have no problem on my home WIFI, or through personal hotspot working through my iPhone 5.
I have worked with AT&T, replaced the SIM card with a new one, and done a backup/restore to factory settings, all with the same result that when I turn Cellular
Data on, with or without Enable LTE, it goes into "searching" mode, or reports "no service". My iPhone 5 works perfectly on iOS 8.1.2, on Cellular. I've browsed the blogs and have tried Apple's suggested fix, all to no result.
Oddly enough, every once in a while I do get connected to the network for a short ime (minutes), but it always returns to "searching".
I've filed a report with Apple, along with a request that they contact me, but no results yet.
Help? (and thank you).

Hello razmee209. Thank you for your response. I spent the better part of yesterday working with Apple Support. They tried their best, to include backing up photos to my HP laptop, backing up the iPad to iCloud, then resetting the iPad in total. Same problem. I restored from the cloud to recover my apps, same problem.
AT&T installed a new sim card - same problem. I spent time with AT&T Support yesterday, too. In both cases, (Apple and AT&T) the support techs who worked with me were extremely polite, courteous and helpful to the best of their abilities, but I think the problem lies deeper, and nobody at Apple is admitting they have a problem with iOS 8, that I'm aware of.
I didn't have this issue before I upgraded to iOS 8.1.2.
Everything else with the iPad works fine: WIFI, Personal Hotspot, email, all my apps, etc.
In browsing the web for this issue I see that many other folks have the same problem. I filed a report with Apple this morning, requesting that they contact me, but no word yet. I was going to go to iPhone 6, and had been considering the iPad Air 2, but I see reports of this problem with those units as well.
At this point I don't think I'll be spending any more money with Apple, at least not till this issue is resolved.
Thanks again for your response and suggestions.

Why do I need Cellular Data turned on to send/receive MMS?

So after over 3 hours on the phone with Verizon, Apple, then Verizon again trying to figure out why I can't send or receive mms messages unless Cellular Data is on, doing a hundred soft/hard/network/every reset imaginable, a Verizon rep this morning told me "you cannot use mms unless the cellular data is switched to "on", and there are NO PHONES that will allow you to send mms without it on".
Ok, so how come when I had flip phones that didn't even have data plans, I was able to send MMS? And the biggest question - how come I never ever turned my 3G on on my droid and yet could still send SMS? Why does the iPhone force me to keep cellular data on, eating away at my 150mb data plan that I can barely even afford and would rather only have wifi on?

Look here, from Apple:
The following table shows the requirements and capabilities of Messages on iOS.
Device Required
iOS Required
Connectivity Required
Recipient Types Allowed
Content Types Allowed
SMS
iPhone
1.0 and later
Cellular
Phone number
Text only
MMS
iPhone 3G and later
3.1 and later
Cellular data
Phone number
Text, audio1, photos, and video
iMessage
iPhone, iPad, or iPod touch
5.0 and later
Cellular data or Wi-Fi
Phone number or email address
Text, audio1, photos, and video
See what it says about MMS? That answer your question.

Use Cellular data for: with 8.1.1 in my iPhone 5, I can only see two options 'FaceTime' and ''Passbook'. Any idea why cannot I see other apps to turn on with cellular data ???

Can not use all apps with cellular data

In Settings/General/Restrictions if you tap on Cellular Data Use there should be 2 options: Allow Changes or Don't Allow Changes. If you don't see these options is that where you see "Cellular data is turned off for 'Setting'?
Do you have a corporate MS Exchange email account on your phone? If so your administrator may have added an override on this setting.

Cellular data and 3g keeps turning on by itself

i have an iphone 4 on ios 7.0.4 and it was working fine but since 2 hours ago the cellular data network and the 3g keeps turning on by them self even when i'm connected to wifi and when i turn them off they turn back on again every singe time !!!!! why is that happening ???
ps: the only thing i did in the last 2 hours was restarting the phone , i don't know if that has anything to do with it
so can anyone tell me how to make it stop doing that

neil220761 wrote:
When I turn off the data connection that checks my emails, it will switch back on by itself later.
I think if you have email on a schedule to be checked, Windows Mobile will try to reestablish your connection. You might try changing the schedule (or having mail checked Manually) and see whether that solves the issue.

I got the new iPhone 5C. In my cellular settings, under "Use cellular data for", it only show passbook and facetime. How can I add other apps? Also, my carrier is AT&T

I got the new iPhone 5C. In my cellular settings, under "Use cellular data for", it only show passbook and facetime. How can I add other apps? Also, my carrier is AT&T

Hello Sophie59
You should be able to see two different tabs when setting up the email if you go to Other > Add Mail Account. Once you enter in the email address and password, you should be at the next screen to provide more details about the email as far as incoming and outgoing servers and at the top there will be a blue section to add it in as a POP or IMAP email account. Check out the article below for further troubleshooting and emails setup options.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
iOS: Adding an email account
http://support.apple.com/kb/ht4810
Regards,
-Norm G.

Iphone 5 - "use cellular data for" option only shows Facetime and Passbook

I have an iphone 5 and I am trying to manage my cellular data usage,
When I go into Settings - Cellular and I look at the "use cellular data for" option, there are only 2 apps on the list Facetime and Passbook.
I have seen other posts online that show a long list of apps that you can toggle Cellular data on and off.
How can I see a longer list of apps.

In Settings/General/Restrictions if you tap on Cellular Data Use there should be 2 options: Allow Changes or Don't Allow Changes. If you don't see these options is that where you see "Cellular data is turned off for 'Setting'?
Do you have a corporate MS Exchange email account on your phone? If so your administrator may have added an override on this setting.

Email & Cellular Data

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