Email comes in on wifi but not edge

I have an email account with rcn and i can get email with wifi but not with the edge. I know with blackberry i had to set it up through blackberry. with the mail on edge it just gets a rotating progress bar until it quites trying and then if you hit the refresh it does nothing.
thanks,
Karen

Hello,
Yes...but it will depend greatly on your email service:
For POP, I don't think there is a way for Outlook to reconcile changes made at the server back to itself.
For IMAP, it can be done, but you must be sure that you've integrated the account into Outlook as IMAP.
If the account truly is full EAS, then that should work as well with Outlook, as long as it's been properly integrated to Outlook.
If this is instead a BESenvironment (you should be able to tell...if you see Notes and Tasks as also available for sync to your Z10, then it's BES), then you need to talk to your BES admins.
Goodluck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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