Email conversion from Yahoo

Since the email conversion on 15/09/2014 my son cannot access his emails in Czech Republic. He has a sub account on my BT Account. I can access his account in the UK. He has had numerous conversations with BT but they have not got an answer as yet. He needs this access for his business and is getting a little vociferous about it. That is why I am trying to be tactful. Does anyone have a possible solution.

I'm having problems with the new BT Mail. I'm unable to forward emails with pictures. BT have been as much use as a chocolate teapot.
The way I have got around this is set up a new non BT web mail account (I've used Yahoo) in the settings of his BT Mail account go to Mail - Auto forward - tick the auto forward box and put in his new email address also tick the box for keep copy just in case he can access his mail eventually.
Then log into his new web mail account and his BT mail will be there. Just remember that if he replies it will come from his new account.
Also he will not have access to any of his BT folders.
As you can access his account I suggest you set up his new account as you should be able to import his contacts.
Not the ideal solution but it works for me.
Another solution may be to set up his BT Mail in Windows Mail which isn't web based. I have no problems with that at all.
Regards
Keith

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