Email Filter Not Working

Question

Hi - 
I am using a Blackberry Tour with the BES for Exchange v4.1 and cannot get the email filter to work as it did no the BB Curve.
I have set up the filter on the Tour itself, the Desktop Manager, and the BES server and nothing seems to work. The message arrives, but I do not get the Level 1 ringtone assigned, nor do I get the high importance assigned.
The only thing I may be doing wrong that I can think of is I am filtering on the sent from only and leaving the sent to field blank.
Does anyone have this working on tour?
It is really important for me to ensure I get woken up when a message from my IT Systems Monitoring system comes in at 2AM in the morning.
Thanks! 

Answer 1

There is a setting somewhere that refuses to mark as junk any email that uses your real name as part of the address. In the settings for Mail under Junk Mail, the setting is entitled:
     "Message is addressed using my full name."
I assume this means that emails that look like:
     [email protected]
can be marked as junk, but not email addressed to (something like):
     Fred Smith <[email protected]>
This helped, although I've never been exactly sure how the junk filters work.
Another solution is to select an email you consider junk, then go to rules, choose one, then press the + button and it automagically creates a rule to prevent that mail.
Sometimes it helps to removes some of the email address that gets blocked to make it less specific. For example filtering on:
     bla.com
would block:
     [email protected]
     [email protected]
     [email protected]
     etc...