Email folder transfer on Nexus 7

I have bought my Mum a Nexus 7 and whilst I can set up her email to view on her tablet it only gets new emails and not her old ones or her folders. I think the the problem is her email is with bt but she uses Outlook Express to view and file her emails as she doesn't like using internet based email accounts (she's not very tech savy). Any app I get just does the same thing and even Outlook doesn't duplicate the folders she has set up or retrieve her older emails, does anybody have any solutions please.

Hi Neill1967,
Welcome and thanks for posting. What setting are you using on the nexus? Is it POP ir Imap? Take a look at How can I tell if I'm using POP or IMAP for my email settings? You'll also see a section on the link on how to check settings in the most common email programs. Let us know if that helps.
Cheers
David
BTCare Community Mod
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