Email for users / processor  in outlook

Hi Friends,
We have configured support help desk for solution Mgr. I want to understand what is the std. method of getting mail to users / message processor when ever messge is created / answer to given. I think in this we get mails in SAP Inbox.
Can we do set up for getting mails in Out look.
Shall I know settings for both above scenarios.
Regards,
Sai Krishna

Dear Shyam,
Thanks for giving links. In the below I couldn't able to open some of the pictures in
/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message
I am staying in KSA, Saudi Arabia. When I checked, these potos were stored in http://www.telefonica.net/web2/generales/lcorrea/image28.jpg
and this site was blocked by Saudi Govt.
Is there any way to this info / doc.
Regards,
Sai Krishna

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