Email from 1 person will not open, goes back to home screen on iPad and iPhone

I used to be able to open emails (Gmail account) from this person, but for the last week his emails will not open. On my iPhone and iPad, when I click on his email I go back to the home screen. I can open the email from my laptop just fine.
Any ideas?

If it happens again, do the following (which will not harm any content on your device): Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon). Then reset: hold down the home button along with the sleep/wake button until you see the apple, then let go.

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