Email from apple re: itunes?
I got this email from Apple... not sure if it's legit.
Dear *****,
Your Apple ID, **********, was just used to purchase "Levels" by Avicii from the iTunes Store on a computer or device that had not previously been associated with that Apple ID.
If you made this purchase, you can disregard this email. It was only sent to alert you in case you did not make the purchase yourself.
If you did not make this purchase, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple
I did make this purchase recently... any idea why i'd be getting this email? Has my account been hacked into? or would Apple legitimately send an email like this?
If it was a scam it would be trying to get information from you, and the sending email address would not end in apple.com.
iforgot.apple.com is a legitimate site for you to change your email. The message has probably been triggered as a security measure to make sure that it is indeed you that has purchased this and not some unauthorised person. As you did make the purchase you can ignore the whole thing.
Similar Messages
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account.
I cant find the bank. How do I speak to someone within ITunes about this. If they used what was left of a gift card there must be someone I can contact? Help
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i am trying to redeem my itune prepaid card and the system request the security question's answer which i have forgot. im trying to retrieve it through my yahoo email address which i set earlier but i do not receive any email from apple support. Can i know what should i do to retrieve my security question's answer?
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH -
Is it possible to use a iCloud email account to receive emails from Apple/iTunes/AppStore?
I an wondering if it's possible somehow to receive all the emails from Apple, iTunes Store or App Store (that normally go to the Apple ID email address) to the iCloud email account (@me.com, @icloud.com) instead.
Thank you.Yes:
Create a new exisitng mail account for the existing gmail email address.
File > New > Exisitng Mail account
or
Menu icon > New Messages > Exisitng Mail account.
The Thunderbird Mail account wizard window will appear.
Enter your name
Enter full email address
Enter password - the same one you use to logon to see your gmail emails in your webmail account.
Select to remember password.
Click on Continue.
Thunderbird will look up the configuration files.
Usually, it auto checks for IMAP, so you should not need to alter anything.
When it has located server settings, click on 'Done'.
this will create the imap mail account in Thunderbird.
Once this has been done, check settings.
You can locate them either;
Tools > Account Settings for the mail account
or
Menu icon > Options > Account Settings
or
right click on mail accoutn in FolderPane and select 'Settings'.
This link tells you what the settings should be. You will need to select the 'Thunderbird' option to see full info.
* https://support.google.com/mail/answer/78892?hl=en
Additional helpful info:
* https://support.mozilla.org/en-US/kb/thunderbird-and-gmail
Suggest you do not subscribe to see 'All Mail' folder.
It is only gmails archive of all your emails, so subscribing to see this folder will double the size of your profile and may cause some slowdown in performance. -
Hi everybody, I already apologize if this isn't the right community for my problem.This whole thing is very confusing so I really hope someone can help me
I used Gmail as my official email account and it was also the Email address for my Apple-ID (for many, many years..)
Strangely, a few months ago, I got an Email from Apple saying that my Apple-ID was being used for Imessage and Facetime on other devices (in Turkey?). I googled it and found out that it might be a fishing mail so I quickly changed my password and also the Email-adress for my Apple.ID – which means that the Gmail-account was not longer in use for Apple anymore.
But here's the problem : I still get Emails from Apple (in Turkish) from time to time to my Gmail- account. They don't seem to be fishing Emails, though. Another odd thing about that is, that the mails I receive at Gmail don't seem to be addressed to my CORRECT email-address.
While my adress looks like „[email protected]“ the Itunes mails I receive are addressed to '[email protected]“ . I hope you know what I mean. There is no point between the names in my real address.
What could this be and how can I solve this problem ? It's really freaking me out.
Thanks,
D.Hi D.,
Unfortunately phishing is far too common these days. The articles below will help you determine the authenticity of the emails that you received.
Identifying fraudulent "phishing" email
http://support.apple.com/kb/ht4933
Identifying legitimate emails from the iTunes Store
http://support.apple.com/kb/ht2075
-Jason -
I have a problem with my I phone5 . after i bought an iPhone6 and i joined it to my iTunes , the same problem happens to my new Iphone.
i thought with the new Apple ID the problem could be solved. so i create a new Apple ID. now i have 2 I Phones with the same problem means i can't remove my first Apple ID because any time i try to reset my password and delete the Apple ID i don't receive any Email from APPLE .
Please HELP me. i would be very appreciated .
thank you very much.Hello ba.t,
After reviewing your post, it sounds like you tried to reset the Apple ID password but did not receive the email. I would recommend that you read this article, it may be able to help the issue.
If you didn't receive your verification or reset email - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
I keep getting an email from Apple telling me my account is expired. Is this legit?
I keep getting an email from Apple telling me my account is expired. Is this legit or is it a scam?
Identifying legitimate emails from the iTunes Store
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i am trying to reset my security questions and i am not getting an email from apple... can anyone please tell me what i need to do to fix this?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
I require information about an apparent error with my podcast feed.
I have tried numerous times to submit a podcast to Apple iTunes. There is no issue with the XML feed. It validates in both the W3C validator and the iTunes reccomended validation service.
The submision process works through iTunes without problem. However I keep receiving these email reposnes from Apple:
Dear podcast owner,
An error was encountered while trying to add your feed, [ http://feeds.mhpn.org.au/feeds/webinarsrss.aspx ].
Please correct the error and submit your feed again. For additional information, please consult the podcast FAQ at http://www.apple.com/itunes/podcasts/faq.html and technical specification at http://www.apple.com/itunes/podcasts/techspecs.html.
Sincerely,
The iTunes Store team
This email from Apple is generic and does not clarify what the error is nor how I can correct it.
I just spent over an hour and a half on the phone with Apple support. Was bumped to three consultants and two senior consultants who could not give me any information. The last senior consulatnt told me to try this forum.
Would appreciate any assistance/advice.
Thank you kindly.iTunes Support won't help you diagnose problems in your feed. The feed validates in FeedValidator, and can be subscribed to manually in iTunes.
However, it's lacking what should be the first line:
<?xml version="1.0" encoding="UTF-8"?>
Also, the '.aspx' extension may be causing problems - this method of constructing and accessing feeds (which I don't know anything about) may not work in the Store (which is a quite different matter from the iTunes application, which is more robust). A direct link to the file, with the .xml extension, would be better.
Though it's not a fatal error, your feed is lacking the 'itunes:duration' tag - its absence may be an issue in the Store (certainly it is when people put it as 1 second, for example).
Otherwise the feed seems to be OK, but it's badly laid out which, though that shouldn't affect its usability, makes it difficult to look at for problems.
However there may be an issue with the actual media files. It's a requirement for the Store that the server can handle 'byte range requests': this is the method used by iPhones, consisting of requesting part of the file at a time rather than the entire file. The Terminal test for this shows this isn't working:
curl -I -r 200-300 http://feeds.mhpn.org.au/uploads/audio/MHPN_13_MAY_2013_RB.mp3
HTTP/1.1 416 Requested Range Not Satisfiable
Content-Length: 71741479
Content-Type: audio/mpeg
Last-Modified: Thu, 05 Sep 2013 10:27:49 GMT
Accept-Ranges: bytes
ETag: "69a1d79122aace1:0"
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Date: Mon, 21 Oct 2013 06:47:36 GMT
Content-Range: bytes */0
That is likely to get you rejected, though in that case they were originally saying so in the rejection notice (normally they don't give any reason) - they may have stopped doing that. In order to deal with that you will have either to get the server sorted out or find a server which can handle it.
You may find it helpful to look at my 'get you started' page on podcasting:
http://rfwilmut.net/pc -
I forget the secret answer of questions asked by account.
I have also updated by account wiht alternative email (resque) but i am not getting any email from Apple for the restoreing my secret Ques Answer
please help.The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
I do not have an email from Apple for a charge that shows up on my credit card statement. I also do not see a charge in my history for this amount. How can I dispute the charge?
If nothing shows on the purchase history on your account, and you only have the one iTunes account that the card has been linked to and it's not a temporary store holding charge (you haven't changed your card details on your account ?), then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.
But if nothing shows on your purchase history then you should also consider contacting your card issuer. -
I get an email from Apple? asking me to change my Apple ID password. Is this real?
I have been getting an email from Apple? asking me to change my Apple ID password. Is this real. I have never seen it before in many years of Mac use. I don't want to click on it in case it's fraudulent. Has this happened to anyone else?
If you were able to use your existing Apple ID and password to successfully log in to this site and post your question, then they remain valid and the email is a phishing attempt. Delete it.
To anyone else coming across this post who fell victim to this or a similar phishing scam by entering their Apple ID and password on the authentic-looking page linked in the email: your credentials have been stolen.
In that event follow the "Want to change your Apple ID or password" instructions on this Apple Support page: http://www.apple.com/support/appleid/
Identifying legitimate emails from the iTunes Store
Identifying fraudulent "phishing" email -
How do I know if the email from Apple asking for credit card information is genuine
Hi, I just received an email from Apple Worldwide telling me they've suspended my account momentarily until they can certify my details which includes wanting credit card info etc. how do I know it's genuine?
Hello pegglekatie,
This e-mail is not from Apple.
The iTunes Store will never ask you to provide personal information or sensitive account information (such as passwords or credit card numbers) via email.
Identifying legitimate emails from the iTunes Store
http://support.apple.com/kb/HT2075
The article linked below details a number of steps that can help identify where this email has originated, and can help determine if other messages that appear to be from Apple are legitimately from Apple.
Identifying fraudulent "phishing" email
http://support.apple.com/kb/HT4933
Cheers,
Allen -
My husband received an email from Apple stating our account was frozen and we needed to update our credit information. We recently got a new credit card and so went ahead and updated information. They asked about mothers maiden name and social security information. Now we are feeling skeptical. Are these the kinds of questions Apple would ask? Now all my information is out there and I can't even get a hold of a human being at support to answer any questions for me as to whether they sent this or not????? Help!!!!!!!!!!!!!!!!
That email was a phishing attempt to get your iTunes account and payment details - iTunes accounts aren't 'frozen', and iTunes don't need your social security info.
If your husband entered his card details then he should contact the card issuer immediately and get it cancelled and replaced.
He should also change the password on his iTunes account e.g. via the Store > View Account menu option on his computer's iTunes or via http://appleid.apple.com
If you still have the email then you could forward it to Apple : [email protected] -
I received an email from "Apple Alerts" <[email protected]>
Subject: Pending Purchase Notification
Your AppleID was used to buy the "H&C" from the iTunes Store on a Personal Computer or device that had not previously been linked to that AppleID.
This purchase was initiated from the following IP: 217.149.115.181 (Volgograd, Russia).
If you made this buying, you can overlook this email. It was emailed to you just to warn you if you did not make the purchase by your own.
If you did not make the operation, we encourage you to verify your AppleID:
Does anyone know if this is a scam? Sound like a scam to me? Thanks LuIt's not from Apple, it's a phishing attempt to try and get your account and payment details - forward it to Apple : [email protected] , and then delete it.
If anybody else sees this thread and is unsure whether an email is genuine or not :
Phishing and similar emails : Phishing & Other Suspicious Emails
Phishing emails : Identifying fraudulent "phishing" email - Apple Support
Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support
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