Email Gift Redeem Problem

I was sent email gifts but when we click on redeem now it keeps asking us to install itunes when we already have it and a apple id. It also does not start the download of the gift. Any ideas on why it keeps popping up the install store page? We have it installed. Thank you :-) (Windows 7)

And if it was an iTunes card purchased anywhere but from the Apple Store or within iTunes, you will need to contact the "retailer" who sold you the "card" and talk to them. Some of the sites that purport to sell iTunes cards and send you the code electronically are out-and-out frauds.
Regards.

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