Email Hacked and Comcast wants me to download Norton Anti Virus to run scan

My email was hacked and I contacted the ISP (Comcast) they said to download Norton Antivirus and run it on my iMAC then go in an change my email password. I use Microsoft Outlook for my email or I read it on my iPhone 5. Should I use Norton? I read something that said it doesn't get along with the new OS for my iMac (just downloaded it around 2 months ago).
Getting ready to start changing all my passwords for stuff but want to know if I should run the Norton Antivirus.
Help please.

Obvioulsy someone at ComCast did not hear you say you owned a Mac. They can be very Windows-centric. It is unlikley that a virus caused a hacked e-mail. A lot of that happens at the server level (Comcast in your case) and has nothing to do with your computer.
Norton has casued many more problems for Mac owners than it has fixed. Run away.

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Did you automatically download Norton anti virus to my computer?

Firefox would not start, shut down computer and restarted. After restart, the task bar shows "Norton" under the back/forward arrows and now the system is extremely slow and many things time out before loading. I do not use Norton for this reason, I use AVG, I also did not authorize that Norton be downloaded to my computer and request that you send an update to remove it from my computer and/or send me detailed instructions on how to get rid of it as I can not locate the removal page. Also include how to remove ALL of the Norton stuff as they have a reputation of slowing computers and now they have to resort to sneaking in the programs. No one wants them.
Thanks in advance,
Jimmy

Thanks for the reply, I was able to hide the Norton addition to the toolbar, but still would like to know how to get rid of anything Norton on my computer. If you have any advice, it will be appreciated.
Thanks again,
Jimmy

TS1702 I do not have the same email account, and i want to download in a new computer this software, how can i do to solve my problem?

while ago i purchase Documents to go. I want to use this software in my new computer. I do not have the same email account, and i want to download this software, what can i do to solve my problem?

As long as the Apple ID was not an Apple domain, such as @mac.com or @me.com, you can update the ID to a new email account.
http://support.apple.com/kb/HE40

Firefox constantly kicks us off of our verizon email unexpectantly and inconsistently. We have downloaded latest version of Firefox, 3.6, and the problem is still there.

Firefox constantly kicks us off of our verizon email unexpectantly and inconsistently. We have downloaded latest version of Firefox, 3.6, and the problem is still there
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http://us.mg201.mail.yahoo.com/dc/launch?.partner=vz-acs&.gx=0&.rand=8n9ng1ok4dl52

Please update to the latest Firefox version by going to www.getfirefox.com as you are using Firefox 3.0.19 as you can see in your useragent key: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.19) Gecko/2010031422 Firefox/'''3.0.19'''

HT5312 I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you help???

I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you help???

You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT203524 I just received a suspicious email requesting information about my checking account. The email was sent from my mac email account. Was my email hacked and how do I fix it?

just received a suspicious email requesting information about my checking account. The email was sent from my mac email account. Was my email hacked and how do I fix it?

Sound like a pfishing email rather than your account being hacked. See http://support.apple.com/kb/HT4933.

Can I still get CS5 trial - I have limited internet access and just want software on my pc - I am only running vista so that looks to be the latest that will work for me

Can I still get CS5 trial - I have limited internet access and just want software on my pc - I am only running vista so that looks to be the latest that will work for me
If so what url do I go to as I have been round in circles and always come back to CC
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Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

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Not a virus, but it is malware: The Safe Mac » Search Results » adware removal.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
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          OS X Lion- Protect your Mac from malware
          OS X Mountain Lion- Protect your Mac from malware
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If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
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3. The very best way to prevent the most attacks is for you as the user to be aware that
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4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
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5. Some of the anti-malware products on the market are worse than the malware
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6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
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9. If there is any question in your mind, then assume it is malware.

Downloading installer works, but installation does not. Nothing happens. New laptop with Win 7 (no earlier Firefox version) & Norton Anti-virus. 3rd Firefox

When I click button to install now, it only restarts the EZ download installer again. I've gone through the process at least 15 times now. I installed FireFox twice before on Windows XP with no issue. I've tried by turning off Norton, computer shut down & restarts, searched Internet Explorer settings for a setting to change, and still no success. I see no one else having this problem in the troubleshooting files, so it must be me.
New laptop with plenty of harddrive space. Internet Explorer version 9.0.8112.16421. Bing search - yech

finitarry,
Thank you for contributing.
I have downloaded the 607 KB "Firefox_Setup_19.0.2.exe" file four times now from at least three different Mozilla websites via EZDownload. I was very careful about that because one time I did it with Norton Anti-virus temporarily disabled. I double-click on the above file and it opens a new window with various "extra" software options and finally arrives at "Install Now" or "Later" buttons. Clicking"Install Now" brings up a Windows Open File - Security Warning box with "Run" or "Cancel" buttons. Clicking "Run" starts the setup file all over. I'm in an endless do-loop. It never installs Firefox and no new Firefox files show up on my PC.
AliceWyman,
Thank you for contributing.
Before beginning this post, I scoured the Support files and especially the "Download, Install and Migration" help files. Most topics close to mine deal with the Norton toolbar, which seems to have been resolved.
Doing some more looking, I found that my setup file was always 607KB, yet the website says it is 19.6MB. When I download it to my Windows 7 laptop, I have gotten a 607 KB size file four times, even though the process did not seem to be interrupted. However, using my Windows XP PC, I get 19.6MB. That could be the problem. I'll transfer the 19.6MB file from the XP to Win7 and see if that works. Thanks. I'll get back to you.
3/24/2013: It worked. Hallelujah!
Someone might want to verify this only happens to me. Maybe it is one of my settings or a fluke or maybe I'm paranoid, but a brand-new laptop with Windows 7 factory-installed stops the Firefox download at 607KB four times in a row (on different days) with no error message. I have to transfer the file from an old Windows XP PC. That sounds to me like Microsoft is trying to prevent the use of Firefox. It could have been something in Windows 7 Home Premium (service pack 1), Internet Explorer (version 9.0.8112.16421 64-bit), Bing, or less likely, Norton Anti-Virus (because I ran it disabled one time - even though Norton labelled the file as medium risk). Just a thought . . .
Right now, I am happily setting up the rest of my system around the quicker, more efficient, more user-friendly, less restricting, Firefox browser. Thank you. =)

Norton Anti-virus and burning Appendable CDs: possible with Automator?

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I find no Automator actions for Disk Utility (to burn a disk leaving it appendable) or Norton Anti-virus. Am I out of luck?
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I want to build an automator workflow that would export selected photos from iPhoto, create a disk image, and then burn the image to a CD, leaving it appendable. I also would like to be able to turn Norton Anti-virus off at the beginning of the workflow and back on at the end. (It sometimes interferes with the creation of a disk image).
I find no Automator actions for Disk Utility (to burn a disk leaving it appendable) or Norton Anti-virus. Am I out of luck?
An earlier (now archived) post implied there was a non-automator way to do this, but I didn't understand the geekspeek. Can it be done with AppleScript? If so, can someone either walk me through the steps or point me to a good intro to AppleScript?
Thanks!

Downloading an anti virus for my lumia 625

I have troubles downloading an anti virus for my Lumia 625..qny body pls help..
Solved!
Go to Solution.

hi mate,
anti-virus is not required for Windows Phone 8 devices, as the operating system is sandboxed and has encryptio and other forms of on-board security.

Norton Anti Virus and Vista

So, I bought a new computer with Vista that had a trial version of Norton. The trial expired and in order to get a new anti-virus program, I uninstalled Norton. Ever since I uninstalled Norton, the computer will not let me do anything, so I can't even install a new anti-virus or do system restore. Is there someone out there who is Vista saavy that can tell me what I need to do?

Try using this download from Norton, its a Norton Removal Tool.
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Norton Anti Virus says Firefox Memory is 108MB. What this means have you downloaded my documents or visited websites?

Sir,
Yesterday Norton Anti Virus message came as "Firefox Memory 108MB" What this means, is it you have downloaded any documents from my desktop or from my visited websites is not known.
So kindly clarify and clear my doubt.
With Regards,
pubba
03-03-2012.

Screenshots: https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
Norton monitors activities on your system including the resources used by files/applications on your system. Below are links that explain the items and how to configure them. These are measurements taken by Norton only.
*About (Norton's) System Insight: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&product=home&version=1&pvid=f-home&docid=v23920532_NAV_Retail_BB_2012_en_us
*{Norton's) General Setting (''read section "Performance Monitoring"''): https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=v15978338_NIS_Retail_2012_en_us&product=home&version=1&pvid=f-home
*Configure Norton settings: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v1028331_NIS_Retail_2012_en_us&lg=english&ct=united%20states&product=home&version=1&pvid=f-home
*About (Norton's) Performance Alerting: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v36700885_NIS_Retail_2012_en_us&lg=english&ct=united%20states&product=home&version=1&pvid=f-home
*Configuring (Norton's) Performance Alerts: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v36700888_NIS_Retail_2012_en_us&lg=english&ct=united%20states&product=home&version=1&pvid=f-home
'''''Any other questions about Norton and/or Norton alerts should be posted on the Norton user forum''''': http://community.norton.com/t5/user/loginpage
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
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*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

HT201380 My Mac is relatively new and I am wondering if there is anti virus & fire wall installed from apple?

My Mac is relatively new and I am wondering if there is anti virus & fire wall installed from apple?

Regarding anti-virus software, see my Mac Malware Guide. You'll find that, for most people, the built-in defenses are more than adequate.
As for a firewall, note that the average user does not need to have a firewall enabled on their computer. See The myth of the dirty Mac.

Time Machine and Norton Anti Virus

I started getting error messages from Time Machine after I installed Norton Anti Virus. Norton found virus issues on the Time Machine Disk, but on on the Mac from where all the files originated.
Are there particular settings I need to use them together?

Don't allow Norton to touch your TM backup volume. Unless your employer requires you to use anti-virus software I would recommend uninstalling it. There are no Mac viruses. The software is really not necessary.
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Email Hacked and Comcast wants me to download Norton Anti Virus to run scan

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