Email hacked bt not responding

I have had my email account hacked around six months ago and everyone in my account received suspect emails. I have sinced changed my password and security information. I had an anti virus scan and a trojan was discovered an removed. Now most of my emails are being read/opened before i see them and despite reporting this along with a number of suspicious phishing emails, i have heard nothing. i telephoned three times to ask how i sort this problem and each time the assistant puts the phone down on me.
I am thinking of leaving BT if this issue is not addressed and resolved.
If anyone can help i would be most grateful.

kensmart wrote:
I have had my email account hacked around six months ago and everyone in my account received suspect emails. I have sinced changed my password and security information. I had an anti virus scan and a trojan was discovered an removed. Now most of my emails are being read/opened before i see them and despite reporting this along with a number of suspicious phishing emails, i have heard nothing. i telephoned three times to ask how i sort this problem and each time the assistant puts the phone down on me.
I am thinking of leaving BT if this issue is not addressed and resolved.
If anyone can help i would be most grateful.
Hi. Welcome to the forums.
Sorry to hear of the problems.
Make sure that you alter the password AND security answers again. Also, via webmail, check Mail/Mail options/pop & forwarding to see if anything is set.
Unfortunately, phishing emails are nothing to do with BT (or any ISP for that matter). Reporting them will hardly ever get a response, and frankly I would expect that nothing would be done - because the phish email will come from a botnet, and the link hosted on a hacked website. There are so many of these, that the abuse teams could not possibly deal with them all.
How are you accessing your emails ? Is it via multiple devices or just one ? If the former, then this could be the reason the emails are "read".
You also need to make sure that your computer is completely trojan free of course - again unfortunately that is the end user problem rather than the ISP.
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''FredricJLowe [[#question-1041566|said]]''
<blockquote>
I saw I had almost 30,000 txt messages on a Gmail account that I had created a gmail account for on Thunderbird. I didn't realize that they were going here from Gmail. I highlighted all of them and attempted to delete them. The spinning circle finally went away and all of them were gone. But when I tried to do anything else on Thunderbird with my regular email accounts (Comcast & Hotmail), I would get a spinning circle and Thunderbird is not responding. I had to use Ctrl Alt Del and then reopen. I tried compacting but this morning when I tried to write an email from one of my Comcast emails in Thunderbird, again I got the spinning circle and Thunderbird is not responding. In order to do anything, I have to close the program by hitting Crrl Alt Del and try again.
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</blockquote>
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