Email hacked, password reset and security details ...

Question

Hi All, just need some advice really.
My primary email was hacked last week, and my password changed. I have taken all measures to try and regain control but have been unsuccesful. I have spoken to four different people today on the phone. First of all i was moved to a different department twice, thn I was told I had to speak with the security department as the security questions had the wrong answers! When I eventually got through,and after 30 minutes of being on the phone, I was told that I cannot be helped. I explained 5 times what the issue was and that I had been referred to this department becuas eof security question isssues, but that was not registered!!!
i was then told to use the forgotten password option! As I had already said three times, I had tried this, but the answers had been changed! Thats why I was on the phone to sort this out. I was then told that my answers had been reste and to wait a little while. Five hours later I have come back to try and sort this out and I STIILL HAVE THE SAME ISSUE! I don't know what to do now, as the first time round took over an hour to try and get somewhere!!!!
Can someone please refer me to someone who is actually going to LISTEN and help, rather than telling me that 'I can't help you madam'

Answer 1

i am sorry to see that someone else is having this sort of problem
the security and customer help in India cannot be trusted,
they actually allowed somebody to have access to my e-mail and account details
then despite my objections allowed someone to stop my phone calls and
send them to a mycander mobile phone (ending238)
then all sorts of pain followed.
THE ONLY SOLUTIONS IS TO WRITE TO THE DIRECTORS OF BT AND SEEK HELP FROM THE CHAIRMANS
SUPPORT TEAM. TRY SUE HALPIN. I THREATENED LEGAL ACTION AND WOULD/MAY CARRY OUT THAT THREAT.
even she was confused and disturbed by the trouble she had getting things put right, is it to simple,
get a new primary e-mail and anew logon to bt.com (your account)
change your passwords and security questions, do not use the same for both
all that fus about including a number or a capital is rubbish but you are t a degree stuck wth a number
use something like 25sausagecaravanaxe. at least 14 letters no linking of the words like carrotsaladwatercress1
just pure rubbish
if you want the names and personal postboxes of the directors at newgate st london let me know
i have had 2 months of pure pain and distress, keep in mind when speeking to some call centres
you cannot educate pork, never give them admin rights and remote access.
or beleive the latest from India   its all caused by Iphones and Ipads
best of