Email has been suspended

I have had a bt email acc ever since i was computer literate. It came with the ISP package that my parents had.  I think they changed their ISP years ago but today my email acc is no longer allowing me to sign in. how can i still use the acc?

Hi Hudson,
Thanks for the post and welcome to the forum.
BT supply free email accounts with their broadband options.  If your parents cancelled their BT broadband service then you will eventually lose access to the email addresses associated with this account unless you upgrade to BT's Premium mail account.
By the sound of it your access lasted a lot longer that it should have without having a broadband account with BT, after 90 days the email account goes on a list for access to be stopped.  This is why you are no longer able to access your email account.
To get this account going again you will need to subscribe to BT Premium mail.  You can do this via the link below,
What is BT Yahoo! Premium Mail?
Let me know how you get on?
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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