Email html format in itsm

Hi Gurus,
My requirement, is to send an email with actions in ITSM.
The thing is the body is being sending in pdf format attached to the email.
My question, is there any way to configure the email so the body is in html (without attachment).
Thanks in advance.
Regards

Hi Diego,
Please check below Blog and KBA:
Incident Management and Change Request Management: E-Mail functionality in SAP Solution Manager 7.1
http://scn.sap.com/docs/DOC-35291
1831361 - Solution Manager - Changing status in CRM_UI gives BSP error
Exception Class - CX_SY_DYN_CALL_PARAM_MISSING
There is one form mentioned in above KBA and blog which you need to use.
Thanks
Vikram

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    data: maildata   like sodocchgi1.
    data: mailtxt    like solisti1 occurs 10 with header line.
    data: mailrec    like somlrec90 occurs 0  with header line.
    start-of-selection.
      clear:    maildata, mailtxt,  mailrec.
      refresh:  mailtxt, mailrec.
      perform build_text_message.
      perform build_receivers.
      perform send_mail_nodialog..
    *      Form  BUILD_TEXT_MESSAGE
    form build_text_message.
      maildata-obj_name = 'TEST'.
      maildata-obj_descr = 'Test Subject'.
      mailtxt  = '<html>'.
      append mailtxt.
      mailtxt  = '<head>'.
      append mailtxt.
      mailtxt  = '<title>Untitled Document</title>'.
      append mailtxt.
      mailtxt  = '<meta http-equiv="Content-Type" content="text/html;'.
      append mailtxt.
      mailtxt  = 'charset=iso-8859-1">'.
      append mailtxt.
      mailtxt  = '</head>'.
      append mailtxt.
      mailtxt  = '<body>'.
      append mailtxt.
      mailtxt  = '<div align="center"><em><font' .
      append mailtxt.
      mailtxt  = 'color="#0000FF" size="+7" face="Arial,'.
      append mailtxt.
      mailtxt  = 'Helvetica, sans-serif">THIS'.
      append mailtxt.
      mailtxt  = '  IS A TEST </font></em><font' .
      append mailtxt.
      mailtxt  = 'color="#0000FF" size="+7" face="Arial,'.
      append mailtxt.
      mailtxt  = 'Helvetica, sans-serif"></font>'.
      append mailtxt.
      mailtxt  = '</div>'.
      append mailtxt.
      mailtxt  = '</body>'.
      append mailtxt.
      mailtxt  = '</html>'.
      append mailtxt.
    endform.
    *      Form  BUILD_RECEIVERS
    form build_receivers.
    *  mailrec-receiver = '[email protected]'.
      mailrec-rec_type  = 'U'.
      append mailrec.
    endform.
    *      Form  SEND_MAIL_NODIALOG
    form send_mail_nodialog.
      call function 'SO_NEW_DOCUMENT_SEND_API1'
           exporting
                document_data              = maildata
                document_type              = 'HTM'
                put_in_outbox              = 'X'
           tables
                object_header              = mailtxt
                object_content             = mailtxt
                receivers                  = mailrec
           exceptions
                too_many_receivers         = 1
                document_not_sent          = 2
                document_type_not_exist    = 3
                operation_no_authorization = 4
                parameter_error            = 5
                x_error                    = 6
                enqueue_error              = 7
                others                     = 8.
      if sy-subrc <> 0.
    * MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
    *         WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
      endif.
    endform.
    Regards,
    Rich Heilman

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