Email Integration ( Solution Manager)

Hi all
         I am doing a scenario of <b>email -> XI -> Solution Manager</b>
Intially for testing purpose we execute it like   email -> XI -> File . & this is working success fully.
now finally Xi had to read mail from exchange server( mail id) and post it to the Solution <b>manager Inbox.</b> further technical processing will be done to make the received mail as Support Desk Message.
now before going to integration with Solution Manager..... I need to know what will the
target from XI to Solution Manager
                                                    Is it any RFC, BAPI....or else in solution manager
Regards,
Ashutosh

it will over solution mgr itself i believe(???)....maybe u can check these threads which talk about XI with Solution Manager:
XI with Solution Manager
Solution manager on an XI System

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An advanced solution for sending email from Solution Manager (or CRM)

Hi all,
did anyone use blog "An advanced solution for sending email from Solution Manager (or CRM)"
<a href="/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm:///people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
I´ve got some problems:
I tried to implement your solution in our SAP system. I´m new to ABAP and so it´s a little bit try and error for me.
I´ve got some errors:
In method EXEC_SMART_FORM_WITH_TEXT (from note 935670) :
- method string_to_soli does not exist. There is a method xstring_to_solix.
When I change to method xstring_to_solix
- "L_STRING" is not type-compatibly to "IP_XSTRING".
In method ZSM_ATTACH_PHIO_DOCU:
- field DOCUMENT is unknown
Regadrs
Andy

Hi all,
did anyone use blog "An advanced solution for sending email from Solution Manager (or CRM)"
<a href="/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm:///people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
I´ve got some problems:
I tried to implement your solution in our SAP system. I´m new to ABAP and so it´s a little bit try and error for me.
I´ve got some errors:
In method EXEC_SMART_FORM_WITH_TEXT (from note 935670) :
- method string_to_soli does not exist. There is a method xstring_to_solix.
When I change to method xstring_to_solix
- "L_STRING" is not type-compatibly to "IP_XSTRING".
In method ZSM_ATTACH_PHIO_DOCU:
- field DOCUMENT is unknown
Regadrs
Andy

Integration Solution manager with R/3

Hi,
We are looking for possibilities to implement Solution manager as a replacement for our current notification system.
Is there any possibility in Solution manager to communicatie with objects in R/3?
What we want is to post hours in Solution manager on notifications/incidents/service request (or whatever you call it) with a direct link to an Order or Project in R/3? Is this possible?
thanks for your information.

Hi
its seems what you are talkng about is change management and moreover integration with service desk
what happens?
a problem occurs in R/3 for e.g with a report or alv output needs to be modified...end userr raises ticket in R/3
a servic desk ticket created in solman
now the help or support team raises a change request and then a change developer log from solman to r/3 dev environ to work
and later on with solman change management workflow it goes till PRD where end user test
i hope this is what you want or looking for ..
you can check the flow here
/people/dolores.correa/blog/2009/07/22/change-request-management-scenario-usual-questions-and-known-errors
https://websmp104.sap-ag.de/~sapidb/011000358700000086572008E.sim
https://websmp104.sap-ag.de/~sapidb/011000358700000872622009E.zip
https://websmp104.sap-ag.de/~sapidb/011000358700000872592009E.zip
hope it helps
regards
prakhar

Integrating Solution Manager in EP

Hi Experts,
We have a requirement of integrating SAP Solution Manager with EP.Is it the same procedure that we normally followed at the time of integrating R/3 or CRM like creating a system in the landscape and establishing SSO.
Regards
Indranil
Points will be awarded for useful answer.

Hi
Indranil Chakrabarty
Thanks for replying.I have already created a system to integrate solution manager & implemented SSO via log in/pwd.I am able to execute the transaction like solar01,solar02 through a SAP transaction iVIEW.
The link you have send is describing about creating an iview of type epsolman type from par.By setting this can we execute all the transactions through iview...?
creating an iview of type epsolman from par is used to create an iview in portal to send Support desk message to solution manager and this has nothing to with working with functions of solution manager in portal.
i guess you wish to use functions of solman in portal.
as people said here basic requirements are
1) sso between solman and portal
2) solution manager system in portal
Regards,
Vijay.

EMail into solution manager Service Desk

Technically it seems to be possible, to send emails to the SAP CRM system. But up to now I was unable to identify any possibility to create a message in the service desk by an eMail.
Was I just looking in the wrong places, or is there no possibility to do so?

Dear Mr. Mueller,
As far as I know from working as a Solution Manager Support consultant in SAP this functionality does not exist. Whether it is being developed by the Developement team in Germany or not I cannot say. I haven't heard any announcements from them about this.
Maybe Andreas Diebold might have an idea on what the SV-SMG-SUP developement team is working on at the moment.
Sorry can't give you a better answer.
Yours truly,
Chang Yee Fong

Creating support notification (Solution Manager) from Web UI SAP CRM

Hi,
We have integrated Solution Manager (SM) with SAP CRM.
Does SAP support has solution with support notification ?
How we can create support notification from Web UI SAP CRM ?
Denis.

Hi
There is a major change of inclusion of CRM ITSM in solman 7.1 that is why you might be confused.
Anyway let me explain
enter the tcode solman_workcenter in solman choose the incident management tab
now on the left side you can see an action for Create support message
thus clicking on it will open the browser for posting messages
(the same can be shared with end user for message posting )
further once posted it is accessible in this incident management tab for further processing and you get the status wise queries in overview.
hope its clear now
regards
prakhar

Integrate Solution Manager

Hi Everybody,
we are also using the Solution Manager for storing documents. How is it possible to integrate the Solution Manager within the Portal in order to use the search function from the portal. Our purpose is to search the Solution Manager Documents within the portal through the Trex engine (standalone engine on the portal side).
Is this possible?
Are there also other options for integrating Solution Manager in to Portal?
regards,
Seed
Edited by: seed_mopo on Jul 16, 2008 3:01 PM

Hi Seed,
as far as I know, SolMan stores the documents in KW. In EP, you can access/integrate types of data sources (Windows CIFS, cFolders, other Webpages, etc). Maybe there is also a way of connecting a KW document store to the portal. When this integration is possible, TREX can access the documents and therefor you can search for SolMan stored documents inside the portal.
br,
Tobias

Cannot run HP QTP 11 in integrated mode with Solution Manager 7.1

Hi,
I have setup qtp to work with solution manager 7.1. QTP works in standalone mode with no issues. as soon as I try and use it in integrated, i.e. launch qtp from solution manager, the message "failed to start external test tools quicktest professional" displays. When I click the back button the message "error during method call in OLE API" displays.
Using qtp in integrated mode worked previously on the solution manager 7.1 system. Since the solution manager 7.1 system was moved to a new datacenter it stopped working. I am not sure if this could have had an impact.
I have tested qtp with several different solution manager boxes and it works perfectly in integrated mode. please advise what server side settings i need to consider to solve the issue.
Sincerely,
David
Edited by: David Snyman on Mar 2, 2012 7:38 AM

Hi Sida,
Can you check SapLogon.ini file maintaining below location please.
let me know it resolve the isse, can you forward your details to <email removed by moderator>
looking forward your response.
Regards
Naveen
File Location
Use
C:\Windows\saplogon.ini
Enable QTP to identify the Solution
Manager Server
C:\Users\nav\AppData\Roaming\SAP\Common\saplogon.ini
Auto log on to SAP Systems for testing
C:\SAP\FrontEnd\SAPgui\saplogon.ini
Set Record and Run settings in QTP for
64 Bit OS
C:\Program Files
(x86)\SAP\FrontEnd\SAPgui\saplogon.ini
Set Record and Run settings in QTP for
32 Bit OS
Message was edited by: Manish Kumar

Email and SMS Alerts - Solution Manager - PI and EP

Hi All,
I am trying to do the below scenario.....But somehow i am lost in the process.
I have a three system PI landscape and a Solution Manager. I have included the DEV PI in solution manager for CCMS,the CCMS agents are online and it also reflects in RZ20.
Now the requirement is SOLMAN should send email and sms alerts in below situations which occur in PI system.
1.The ABAP or JAVA engine goes down.
2.One of the filesystem crosses certain predefined limit.
3.Any of the java server node stops working
4.If any critical job gets cancelled in sm37
I am looking at steps on how to define the alert categories, auto reaction methods, also the nodes where i have to assign these auto reaction methods.
I have gone through CCMS documentations, played all sim files and gone through most of the pdf files but i am not able to establish proper steps to do it.
I am Redhat Linux,Oracle 10g, SOLMAN 7 with PI7
Can i extend the same for the EP systems also which are pure Java Stack Systems ?
Also i would like to know if i can send customized alert messages.
Best Regards
Raghu

Hi Juan,
Thanks for your response.
I am looking at the MTE classes i.e for the above situations which MTE classes are required.
Also i have read in some document that we can send the alerts directly to the email IDs and cell numbers without having to mention them in user masters in SU01. Where to mention these ?
I have my SCOT settings done for email servers.
The process which i had built up in my mind is all mixed up and i am lost where to do which configuration
Best Regards
Raghu

Monitoring PI Integration Server in Solution Manager

I am trying to set up monitoring the PI Integration Server in Solution Manager. The issue I am having is assigning the auto-reaction methond in solution manager. I am unable to assign as it is not modifiable in Solution Manager. I am able to change in PI system, but do not want to do it there. Has anyone done this and can you guide me to steps/documentation ?

Hi Alexey,
everything you need to know is in the "SAP Solution Manager operations"
document under
http://service.sap.com/solutionmanager
-> Media library
-> Documentation
if you have problems with the communication between the SLD and the SolMan
check document SAP Solution Manager Landscape Setup Guide
under http://service.sap.com/diagnostics
-> Media Library
and note 1148028 - Setup SLD in the scope of Solution Manager 7.0
If you are curious about the SLD architecture in general you can also have a look at
http://service.sap.com/sld
regards, Javier

Support Desk Message Creation in SOLUTION MANAGER through External Emails

Hello Experts,
                    I am a ABAP Developer , as mentioned in subject, my part is to Create support desk message in solution manager,through external Emails like outlook Express . To do this task i am in need of more information about some componenets which are used in solution manager support desk Message.
      My Doubts are,
1) What is the use of Ibasecomponent in Message Creation?
2) What if the ibasecomponent is mentioned as a defaut value ' 24 ' ( i.e is the ibasecomponent for solution manager - support desk ) ?
3) To track the system from which the message is created , is ibase required or the SAP component will give those information?
     If anyone has already worked with this subject, please give me some suggestions ASAP.
Thanks in Advance,
Mohana

Hello Mohana,
Let see if I can explain this well:
1) What is the use of Ibasecomponent in Message Creation?
When you define a Solution in the SOLMAN, you need to update your Ibase
Edit->Initial Data transfer for Ibase
This create a tree structure in the ibase IB52, as you can see in the attachment.
You get a componet number for SID-Client
You can configure the SOLMAN in a way that when a message arrives from
<System ID> <Installation Number> <Client> <User Name>
this is what solman knows from a message comming from a satellite, them you
know directly from which component/ibase the message has been received.
This is important data, the component/ibase, for reporting issue, for assigning this component to a sold-to-party (being in IB52, left tree, select a system and go to Goto->Partner you can assign a Sold-to party BP there for example)
2) What if the ibasecomponent is mentioned as a defaut value ' 24 '
By default the SOLMAN system has a Intalled base 01 already created for being used and maintained "automatically":
being in dswp, solution : Edit->Initial Data transfer for Ibase
If not you msut maintain the ibase manually from IB52, this is also possible.
The Ibase 01 is a prconfigured iBase for being used for the SOLMAN application.
Tink that the SOLMAN system is built up a CRM system, so the IBase is CRM matter. SOLMAN is only using some CRM applications to build the Service Desk scenario for example.
I3) To track the system from which the message is created , is ibase required or the SAP component will give those information?
Ibase is required
Hope this helps,
Dolores

Solution Manager Service Desk & ChaRM Integration

Hi All,
I have query on integration between Solution Manager Service Desk & ChaRM. As we know u2013 it is possible to create a change request from service desk if the incident requires a change in the satellite system. In this case even we can see the list of all change requests (if we raise more than one) as connected / reference documents.
But we observe that it is possible to close the Service Desk request even if the ChaRM request is not closed / abandoned.
Just want to know if there is any configuration in Service desk, using which we can prevent the user from closing the incident in sevice desk till the time the ChaRM change request has not got closed.
Any pointers in this regard are welcome. Thanks a lot.
Best regards,
vithal

You can control using BADI development. Any Check or Save ( ORDER_SAVE ) badi you can write the condition based on the change document availablity.

ECATT integration with solution Manager

Hello Colleagues,
Please let me know if any of you have worked on integration between Solution Manager and eCATT.
I have the scripts in eCATT system now i need to run these scripts from Solution Manager system in the target system.
Any info would be of great help.
Thanks,
Ajay

Hello Ajay,
Have you seen these links?
http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/7e/8186fa137998448de956476b8cecdc/frameset.htm
http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/de/50e848f5f311d5997000508b6b8b11/frameset.htm
http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/48/e151fddb163184e10000000a421937/frameset.htm
http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/59/f49e6fe97711d5995d00508b5d5211/frameset.htm
http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/cb/cb3a3e5069eb6ce10000000a114084/frameset.htm
These links are from the Solution Manager Help Library, so the information is specific to Solution Manager for eCATT
Regards,
Paul

Business process (Integration) monitoring - Solution Manager?

Hi Experts
I have a requirement here for business process monitoring at my client. The client wants to have a solution for monitoring of few key business processes for example incoming orders. The flow data flow is as follows: third party system -> AS2 -> XI1 ->XI2 -> MQ->ERP. Ideally, all the incoming messages should be processed within 3 minutes of sending by thirdy party system. The basic requirement from business to have a view of the number of messages sent by the external system and numbers of orders created in the system and if there is any message with processing time of more than 3 minutes, it should be reported. Also, if there is any failure in any of the points of failure - the reason of failure needs to be reported
I am thinking of using solution mnaager diagnostics and willy introscope for collecting data from XI Adapter framweork and Integration engine and the ERP system.
My queries -
Can solution manager fetch the data from non SAP system - AS2 service/MQ etc? if yes, how?
The solution i am thinking of - is it good one or is there any better solution - light weight/performance efficient?
In case i go ahead with the approach mentioned above, would there be an extra licensing cost for installing SMD agents and Willy on different applications?
Can we do a simple reporting i ERP system by fetching data from XI1 & XI2 systems? I understand that it wouldnt give us any details of the Java components or non SAP applications, but keeping in mind the limitations, is it a viable solution?
Any inputs would be great.
Regards

HI Ethan,
I'm not sure about the BPMon framework in Sol MAn 7.0 if it can be used with PI or not. I remember from teched that the end-to-end monitoring for PI was available only in 7.1 and with SAP PI 711.
From what I know wily gives you information about the status on the system (CPU, memory consumption etc) and not about the message flow so you can still use it but for the technical monitoring set up.
Also in teched I have participated at a hands-on workshop (ALM361 [http://www.sapteched.com/emea/edu_sessions/session.htm?id=542]) where we enabled the BPMon framework to use webservices provided by a non-sap application.
Hope this helps.
Regards,
Horia

Integration of new BPM (NWDS EHP1) and Solution Manager process graphics

Hi Experts,
we are trying to use Solution Manager for our client's process documentation. Now, Solution Manager generates a graphic which unfortunately is almost unusable (no lanes, no transaction link, just visio-like graphic). Even the old ASAP 4.6C graphic tool was better and more interactive.
On the other hand the new BPM in NW Developer Studio EHP1 Composition Environment seems to provide a perfect graphical tool for process modeling and documentation.
Does anybody know if there is a (future?) possibility to integrate these two tools?
As an alternative, does anybody have an idea how to get better Solution Manager process graphics?
Michael Meissner

I also digged a little into this topic since I was wondering about the different modeling techniques SAP currently provides and how they will be integrated in the future.
[This|http://www.feedingthesapecosystem.com/2009/05/sapphire-09-part-ii-high-stakes-of.html] great blog entry about NW BPM also includes some comments about the future vision of integration between NW BPM and SolMan. It looks like in NW BPM 7.2 (planned for end of the year) there will be a "read-only" integration with SolMan processes while in the future there will be a bidirectional integration which means that BPM can import SolMan processes, enhance them and again export the models to SolMan. This is a great step further to the Common Process Layer SAP is referring in the [BPM Roadmap document|https://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/003cf0a1-e8fa-2a10-7db5-ba245a663d9f&overridelayout=true].
Cheers,
Mane

Email Integration ( Solution Manager)

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