Email Interaction Manager Pop3/IMAP ports
Hi All,
is there a way to change POP3 or IMAP ports on EIM? one customer is using 993 as an IMAP port which i beleive uses SSL.
Thanks in advance,
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Changing the port to use Secure IMAP 993 SSL & Secure SMTP 465 TLS Encryption is not currently supported within CIM Version 4.3(2)
The standard ports for IMAP (143), POP3 (110) and SMTP (25) are all that are supported at this time.
This ability is slated for an upcoming release of CIM, however that release is not yet known.
Similar Messages
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Reassign activities in Email Interaction manager
Hello Mates,
i need to delete an agent in Cisco Email Interaction Manager. This fails with this message. Any ideas how to delete the user?
the user that your trying to delete has some open activities or cases or suggestions in feedback mode. Please reassign them before dewleting this user.
cheers
alexthank you mate, i could complete all the activities for the user but there is still one case which i cannot close. there are 2 activities in the case but in my current open activities these two activities are not there.
any ideas?
alex -
Cisco Email Interaction Manager (EIM) with UCCX 8.5 ?
Anyone using UCCX 7x/8x with Cisco Email Interaction Manager (EIM) ? Looking for some hands on feedback from someone using it.
I have a customer currently using the free UCCX 7x/8x Express E-mail Manager (EEM)(it came out with 7.0(1)SR4 and adds a FIFO Email CSQ that doesn’t integrate using .aef scripts just Agent Desktop/Desktop Administrator)
They want to prioritize other than FIFO, which it appears Cisco Unified E-Mail Interaction Manager can do. They are looking for recommendations on handling email beyond what UCCX can do. They have stated moving to ICM (UCCE) is not a budget option. They have 16 email CSQs and 18 voice CSQs. The Email CSQ pretty much requires a 1 Email CSQ per Agent ratio due to the way Transfers are done with Emails to individuals, which bumps up against sizing issues/A2Q.https://supportforums.cisco.com/message/3360647
eGain now offers a multichannel solution that integrates with Cisco Unified Contact Center Express.
For more details, please contact:
Tibor Vari
eGain Communications
Email: [email protected]
Ph #: (201) 236 8353 -
EIM Email Interaction Manager, Reports console problem
Hi,
We have problem with Reports Console in EIM system.
When we try to generate report from Reports console we get message "No data found" for every query.
In Troubleshooting Guide for EIM 4.2(4) i found this solution:
"Possible cause
Summary jobs are not active or the summary jobs fail to execute.
Recommended action:
1. In the active database, run a query on the egplr_scheduled_task_status table, and check the status of each summary job script.
2. From the SQL Enterprise Manager, verify the schedule of the summary jobs.
3. Analyze the reports data from the egpl_event_history_casemgmt table and summary tables for each report."
Table "egplr_scheduled_task_status" is empty, but i don't know what to do
Any idea what would be the issue??
Thanks,
DusanWhat jobs do you see scheduled? Look under MS SQL Agent -> Jobs node in Enterprise Manager. Are there a couple of jobs there like "populatesmy_eGActiveDB" and "populatesmysessionandarticle_eGActiveDB"?
Are they both scheduled, runnable and enabled?
Have you started the SQL Agent?
Have you made the SQL Agent an automatic process?
Regards,
Geoff -
Cisco Email Interaction Manager showing strange 'Created On' Dates
Hello All,
Could anyone tell me where EIM gets its "Created On" date and times from? I was looking into some of the Queues on EIM at about 10:50 am this morning and the emails that were in there were showing Creation times of well after 11:00 am on today's date, and I have no clue why.
The system time on the Server running the EIM software has the correct system date and time. I also checked the system time on our Mail server and that was correct as well. I have the ability to view emails that come into the Aliases configured on the Mail server before the Retriever service on EIM collects them and they are showing the correct times on there as well. So I'm not sure where EIM is getting these times form?
If anyone has any thoughts or suggestions it would be much appreciated.
Thanks in Advance,
Matthttps://supportforums.cisco.com/message/3360647
eGain now offers a multichannel solution that integrates with Cisco Unified Contact Center Express.
For more details, please contact:
Tibor Vari
eGain Communications
Email: [email protected]
Ph #: (201) 236 8353 -
I have an imac with IMAP email. have managed to partially sync up my ipad with it in that I can receive the same emails that appear on my imac but I can't send from my ipad. Any ideas?
That sounds like a settings issue to me. Check with your IT depatment to make sure you have it configured properly.
-
Unable to set up email POP3/IMAP on Nokia C3-00
I am trying to set up email POP3/IMAP data on my NOKIA C3-00 (as my email provider is different from Gamil, Hot mail, yahoo, etc...) but it seems impossible to access option when using Menu > Email > Others.
I'm using the latest sw version 4.6
many thanks
olebSince a few days I have got the same problem - after having worked with IMAP on the phone since Feb 2011 without any problems. I urgently need an IMAP-Account on my C3-00 in my business - and now I am cut off.
I am very embarrassed and I hope NOKIA will find a solution soon! In the meantime I changed to a mobile smartphone manufactured by Hewlett Packard ... but I hope for a return to C3-00! -
My email server is pop3, but Apple's Mail Settings Lookup is showing it as an IMAP. Any ideas how to get Apple showing the correct details?
Leave feedback for Apple at www.apple.com/feedback, or contact your email provider. It's the email providers that give that info to Apple, so both parties need to be updated.
-
Autodiscover.xml for POP3 & IMAP
We have just created an autodiscover.xml file to auto-configure POP3 / IMAP clients for our hosting services
I have two queries about our config which is working, but needs a little tweaking.
1: Is it possible to have outlook prompt whether the user wishes to use POP3 or IMAP during an Autodiscover automated setup?
2: How do we specify that outlook should use the full email address as the username? We have setup <DomainRequired>on</DomainRequired>, but this does not seem to be doing the trick.
Here is our autodiscover.xml
<?xml version="1.0" encoding="utf-8" ?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol>
<Type>POP3</Type>
<Server>mail.domain.com</Server>
<Port>995</Port>
<DomainRequired>on</DomainRequired>
<SPA>off</SPA>
<SSL>on</SSL>
<AuthRequired>on</AuthRequired>
</Protocol>
<Protocol>
<Type>IMAP</Type>
<Server>mail.domain.com</Server>
<Port>993</Port>
<DomainRequired>on</DomainRequired>
<SPA>off</SPA>
<SSL>on</SSL>
<AuthRequired>on</AuthRequired>
</Protocol>
<Protocol>
<Type>SMTP</Type>
<Server>mail.domain.com</Server>
<Port>25</Port>
<DomainRequired>off</DomainRequired>
<SPA>off</SPA>
<Encryption>TLS</Encryption>
<AuthRequired>on</AuthRequired>
<UsePOPAuth>on</UsePOPAuth>
<SMTPLast>on</SMTPLast>
</Protocol>
</Account>
</Response>
</Autodiscover>Hi,
According to your description, I understand that you want to auto-configure the outlook clients for IMAP/POP3 and SMTP. The following Autodiscover XML file achieve that the
mail service provider enables users to log on by using both the POP3 protocol and the IMAP protocol, but prefers that users use the POP3 protocol, the POP3 settings should be listed first in the Autodiscover file:
<?xml version="1.0" encoding="utf-8" ?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol>
<Type>POP3</Type>
<Server>mail.contoso.com</Server>
<Port>995</Port>
<DomainRequired>on</DomainRequired>
<SPA>off</SPA>
<SSL>on</SSL>
<AuthRequired>on</AuthRequired>
</Protocol>
<Protocol>
<Type>IMAP</Type>
<Server>mail.contoso.com</Server>
<Port>993</Port>
<DomainRequired>on</DomainRequired>
<SPA>off</SPA>
<SSL>on</SSL>
<AuthRequired>on</AuthRequired>
</Protocol>
<Protocol>
<Type>SMTP</Type>
<Server>mail.contoso.com</Server>
<Port>587</Port>
<DomainRequired>off</DomainRequired>
<SPA>off</SPA>
<SSL>on</SSL>
<AuthRequired>on</AuthRequired>
<UsePOPAuth>on</UsePOPAuth>
<SMTPLast>on</SMTPLast>
</Protocol>
</Account>
</Response>
</Autodiscover>
For more information about Autodiscover in automatically configuring user accounts, please refer to:
http://technet.microsoft.com/en-us/library/cc511507.aspx
Hope it helps.
Regards,
Winnie Liang
TechNet Community Support -
Change IMAP Port in Blackberry mail config
I hope someone can help me. I'm configuring the email account from my University in my Blackberry Torch 9800. The common port for the IMAP protocol is always 995, unfortunatelly the port used un my university is 993. How can i Change the IMAP port configuration to access in my blackberry? The configuration assistant from the mail, does not give the option to configure de port and it gives an unnexcpected error, sinces it tries to get acces by 995 port.
Best regardsHey jduguet,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
If the email is integrating under 995, that means it is integrating as POP3 SSL. You are unable to change the port numbers in the BlackBerry Internet Service.
Also IMAP SSL is port 993.
Are you not receiving email when it is added via port 995?
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)! -
[announce] PortalStudio 2.0 with Interaction Management
MONGOOSE TECHNOLOGY ANNOUNCES PORTALSTUDIO 2.0 WITH INTERACTION MANAGEMENT
Vendor-neutral portal platform now includes RealCommunities 2.0
collaboration applications and Interaction Management Web services
Houston, October 22, 2001 - Mongoose Technology, Inc., the company that set
the benchmark for Portal Lifecycle Management and the first company to
deliver a complete J2EET-based portal design, assembly, deployment, and
management solution, today announced Mongoose PortalStudioT 2.0. The
product, which provides an integrated development environment and portal
platform, now includes Mongoose RealCommunitiesT applications and
Interaction Management web services for online collaboration. Using Mongoose
PortalStudio and Mongoose RealCommunities, companies can incorporate
Interaction Management into their portals and Web sites to increase employee
productivity, enhance partner effectiveness, and build customer loyalty.
Delphi Group has defined Interaction Management: "Interaction management
refers to web applications used to cultivate relationships among portal
constituents. These person-to-person web services facilitate group
formation, enhance team collaboration, and empower knowledge exchange
between employees, customers, partners, and suppliers. Interaction
Management helps organizations capture and retain intellectual capital,
reduce employee turnover, increase team productivity, and build customer
loyalty."
"Interaction Management is a critical component of any portal strategy, and
necessary for effectively nurturing online community and user
relationships," says Nathaniel Palmer, Chief Analyst at Delphi Group. "In
PortalStudio, Mongoose provides the first comprehensive set of web services
for interaction management, within a application framework specifically
designed for deploying and managing portal components."
"We provide enterprise applications to the health care industry and
international retailers" said Brian Fox, Vice President of
MySoftwarePartner. "Our customers must provide timely and accurate
information to consumers and to government agencies. We are using Mongoose
PortalStudio to provide more useful information by aggregating our systems
with other corporate applications in the Enterprise Portal. We are
incorporating RealCommunities collaboration applications to improve customer
support and to reduce the cost of gathering and reporting consumer data. "
PortalStudio with Interaction Management
RealCommunities collaboration applications are modular WebComponentsT of the
PortalStudio platform that can be embedded into any Web site or portal. They
are supported by RealCommunities Web Services that provide open API's to
gather, store, and act upon person and activity related data.
"Interaction Management is the set of person-to-person web services that
support online relationships and transactions," says Mr. Palmer. The
RealCommunities Web Services are based on the Mongoose 12 Principles of
CollaborationT, and include Identity, Groups, Reputation, Environment and
Communication.
RealCommunities WebComponents provide structured interactions to support
group goals. These collaboration capabilities can be incorporated into new
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Expertise & Skills Directory - This application facilitates the search
for a person or a group with the expertise, skills, service capability, or
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Engagement & Feedback - After identifying an appropriate individual or
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rate the quality and usefulness of the provider's services.
Messages & Chat - These WebComponents provide Message Boards, Chat, and
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Question & Answer - This post-a-question and get-an-answer mechanism
can be a public or private dialog and is used for self-help and support
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File Sharing & Collaboration - Users can access content from WebDAV
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The presentation of information can be customized to the individual or
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Mongoose PortalStudio for BEA WebLogic and Mongoose PortalStudio 2.0
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WebComponents and Interaction Management Web services.
Mongoose Technology shatters the $100,000 barrier for an Enterprise Portal.
Pricing begins at $3,000 for the PortalStudio Interactive Development
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PortalStudio is available directly from Mongoose as well as through its
value-added resellers including: SSI Technologies, eKnowledgeCenter, and
Iconixx.
About Mongoose Technology, Inc.
Mongoose Technology, Inc. (www.mongoosetech.com) is delivering and setting
the benchmark for Portal Lifecycle Management products that are used
worldwide to design, assemble, deploy, and manage ebusiness portals. The
company's products include: Mongoose PortalStudioT Enterprise Edition, a
visual portal assembly environment for the rapid development of customized
enterprise portals on leading J2EE application servers; Mongoose
PortalStudioT for BEA WebLogicT; and Mongoose RealCommunitiesT Interaction
Management applications for increasing productivity of sales teams,
cultivating buyer and partner loyalty, capturing better market data, and
accelerating innovation and time to market. Major customers and partners
include: BEA (www.bea.com), eBay (www.ebay.com), and SSI Technologies
(www.ssi-americas.com). Mongoose Technology, Inc. was founded in 1999 and is
headquartered at 1300 Hercules, #130, Houston, Texas 77058; phone,
281/461-0099; fax, 281/461-0505.
For questions or comments about this press release, please contact:
[email protected]
[Bullet.gif]Steps:
On CAS server, install the Reporting Point Service Role.
On System Center Configuration Manager Primary Site Server:
Create or edit the sms_def.mof file and configuration.mof file required for MBAM 2.0 manually.
Run MBAM 2.0 Setup and under Topology, choose System Center Configuration Manager Integration.
Select the Feature “System Center Configuration Manager” and proceed for Pre-requisites check.
All Pre-requisites check must be passed and complete the installation successfully.
On Standalone Server: - SQL Server.
Run MBAM 2.0 setup and choose Configuration Manager Integration.
Do not select System Center Configuration Manager feature.
Install the Recovery Database and Audit Database on the Database Server and reporting.
On Standalone - Web Server.
Run MBAM 2.0 setup and choose Configuration Manager Integration.
Select only the MBAM Admin and Monitoring Feature and Self Server Portal on the Web Server.
Manoj Sehgal -
External email users cannot use IMAPS/SMTPS
We have an email server running but since Mountain Lion (ML) server we do not have the webmail for external users and they are now forced to use email clients on PCs etc., which would be acceptable, if it worked.
This has created a weird problem... they cannot read and send email anymore.
Our server is using SSL and our preferred settings are:
IMAP
Port 993
Authentication: CRAM-MD5
SMTP
Port 587
Authentication: CRAM-MD5
The mail server is set to use automatic authentification (which I do not like because of the clear text option)
All this worked honkey-dorey before on Lion Server, but not now on a fresh installation of OS X ML Server. Only when using an iPhone or and iPad (3G mobile/cell connections) or being on our LAN can people read and send mail. We have users externally in Belgium, Denmark, Serbia, Turkey and Spain, and none of these users can now access their email. All the external users no matter if they use MAC/WINDOWS/LINUX clients have the same problems.
Looking the log at the same time when the users attempt to log in to check email just verify that the server is rejecting their connection in spite of them using correct credentials. The users get messages ranging from incorrect username or password to incorrect password but I can login into their accounts locally or from the LAN.
Could this problem be related to the usertype Local or Local Network User?
Any ideas or help is greately appreciated?
Peter
(Now, if anyone from Apple should happen to read this then note that it would be greatly appreciated if Apple could mature and stabilize so these severe changes to vital services could be avoided. If you support webmail (good or bad) in one release then continue to do so and if you have an advanced interface to the server functionallity like in Snow Leopard, please let us, the users, be able to keep using those tools rather than using the current 'Nintendo' interface.)Hi Peter
Because this is working internally, it should be easy enough to solve.
First thing, most likely obvious, you do have port 993 open to your server?
Second, please post logs. Since we are dealing only with imap, just the imap (mailaccess) log will do.
Third, webmail functionality can be restored. Roundcube or Squirrelmail can be installed on your ML server. Roundcube takes a number of steps, but has a great/fast interface, its waht 10.7 used. Earlier versions of server used SQuirrelmail.
If you are under heavy pressure to get this up now and don't want to wait for forum responses, you can find contact info in my profile.
Jeff -
New Entry Point in Cisco Interaction Manager
I have created a new Entry Point in Cisco Interaction Manager for web chat. I used a new Queue and a new Script for the que script selector. I added a new ICM queue script for the chat, a new Dialed Number / Script Selector. When I test the new chat, the entry point works and shows the new entry point name in the CIM agent, but it still queues to the existing queue in ICM, not the new one. Anyone have any idea what I might have missed?
Thanks - KeithHey Lara, the emails are not getting queued because they are abnormally handled after success path of Queue to skill group.
please add a wait node, after success path of queue to skill group. set time in wait node to max time you want emails to stay in queue. may be after this you can use another queue or send some label back to CIM, which matches to non IPTA group on CIM.
the same is applicable for Chat as well.
coming to the point at the subsequent chat not routing to the same agent, this one depends on max concurrent task you configure in CIM for Chat queue.
there is config tab in each ICM integrated queue called "Concurrent task limit", this is the one deciding factor on how many concurrent task for each queue an agent can handle.
please try and let me know if that works.
regards
Chintan -
HTTPS for CCA Interaction manager?
our configuration uses https connectivity for clients using interaction manager. Therefore, http ports have been disabled. When I login to interaction manager at https://<hostname>/cca/, i'm presented with the login screen.
Upon login, the cca app begins launching and downloading jar files from the server as needed. When it tried to download these jar files, somehow the protocol used is http instead of https.
We suspect that the cause is cca/download.jsp (in the web archive cca.war). Our environment uses Weblogic and Sun One web Server. Sun One Web Server actually receives all client requests and proxies them to Weblogic (cca).
In cca/download.jsp, the following code exists. I believe that cca is unable to guess the protocol and defaults to http. We need the default to be https.
String protocol = null;
try{
protocol = request.getProtocol();
//We don't need the version information, split it away
String[] arrProtocol = protocol.split("/");
protocol = arrProtocol[0].toLowerCase();
catch(Exception e){
System.out.println("Errror occurred: " + e);
//If there is any error in getting the correct protocol, we could still use http^M
//to install and it would work
protocol = "http";
}We used external SSL devices to handle HTTPs. The F5 Big IP load balancers can sit in front of CCA and they can be configured to off load the SSL from the CCA web servers.
-
Interaction Manager 4.4 reopen case close
Hello I need help!
I have CIM Interaction Manager 4.4. My customer want to do forward it to email that already stay close.
I have this answer:
"Once the activity is closed you cannot reopen it to forward it again. But if the agents are however non-ipta agents you can configure them to be able create a new email and use an existing case ID to make a new activity part of an ongoing thread. This is not a new function, this would be available in 4.4 also. "
But I do not see how can to insert case close to new case. can anyone tell me how to do that?
Thanks.Thank you for the reply.
I will start by saying that I don't know much about the product so my understanding of standalone and integrated is a little limited. Part of my enqury here is to find documentation that outlines the differences, explains the installtion procedures for both options, etc.
By support I mean will TAC support it when we call in for a trouble.
All documentation (that I could find) in CCO is in reference to Enterprise. Below is from the EIM 4.3 install guide. No reference to standalone vs integrated.
Integrating Cisco Interaction Manager with Unified CCE
Cisco Interaction Manager is integrated with Unified CCE by running the Cisco Interaction Manager Integration
Wizard on the application server of Cisco Interaction Manager. If you have more than one application server,
you can run the wizard from any one of them. The wizard imports the media routing domains, agents, and skill
groups information from the Unified CCE database to the Cisco Interaction Manager database.
I have reached out to our local office so hopefully they can help.....
Thanks again...
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