Email is lagging when trying to view new message

Hi, I am an AT&T product pro for the Iphone 3G but I am not a total supper genius. I have a customer coming in that is having some problems with his yahoo mail on the Iphone. He just got the phone about 3 days ago. From what he has explained to me is as follows:
The email messages will come in fine and he can send messages. But when he goes to view the new message the phone lags and shows that it is loading the message but it never gets any farther than this. My question is... could this be due to the edge network? Or is there some type of trouble shooting or poor connection on yahoo's end? As far as I know his internet on the edge network is working just fine. If any one has an answer for me please respond asap.
Thanks,
Dani

I was able to find the solution it was simply due to the number of service bars the customer had in his home that was making it lag.

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