Email is quarantined for a specific user with a bypass filtering rule in place.

Hello,
I was instructed to post here for my issue by the technicians from the Office365 forum. Here is the thread from that forum. I would prefer to not have to post everything again.
http://community.office365.com/en-us/f/158/p/253629/779602.aspx#779602
Original post text:
I was recently migrated from FOPE to EOP. For the last few weeks one of my users out of 4 is not receiving a daily email from a newsletter. The other three users receive it just fine. Her's is in the quarantine and I have to release
it every morning. I have a bypass rule in for the IP address of the mail server but no change for her. I setup an individual rule for her and this domain but it is still being quarantined. I checked the report of the rule and it is being
used.

Well now the issue has been made worse. My email user did not receive the message in quarantine this morning either. The other 3 people who regularly receive the email received the email this morning.
Also I figured since I got a very fast response in the Office365 forum that I would receive the same treatment here. Is there a number that I need to call to get this issue resolved?

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