Email issues and Customer Service, Sales Response

1. I currently have Verizon land line phone service and RoadRunner High Speed Internet service, and am considering a switch to Verizon DSL. A very reliable IT adviser has warned me that advertised Verizon data rates/bandwidth are not reliably delivered and that there is a good chance that Verizon is actively seeking to dump all of their wired facility services. Given that I can't even get a requested return phone call from any Verizon sales or tech support personnel with substantive answers or assurances of the effecacy of their offered (web) services, I am concerned whether the switch from Time Warner to Verizon is wise.
2. I also tried connecting (via a friend's Verizon service) to the Gmail server using Thunderbird on my Mac. I was able to connect with the incoming Gmail server and received new emails while connected. But I could not send email, as the Verizon service apparently failed to connect to the Gmail smtp outgoing server configured in Thunderbird (and that works on RoadRunner).
I am looking for and would appreciate feedback and/or potential solutions, as Verizon apparently doesn't care to teke the time to assist. Maybe that is the first and best sign I shouldn't switch ???????

About SMTP, Verizon blocks the default port of 25 for SMTP to cut down on spam/zombie computers. Try using an alternate or secure port for SMTP.
Second of all, your IT source is accurate. Some of the word that's been going around the Internet has been mentioning that unless you have FiOS, LTE or perhaps a VDSL solution may be your only hope for speeds. I will take the VDSL if I must settle with that for a little while until someone brings Fiber to me, but LTE, forget that. The DSL network has seen little to no upgrades with the existing infrastructure basically being used to support higher speeds and heavier usage, and unfortunately in some cases this is leading to congestion issues. The only thing to know for sure is to get the service for yourself and to see how it works. Verizon should have a 30 day Guarantee on their plans allowing you to cancel before being sucked into a contract or paying anything. Just remember, do not get rid of Roadrunner until you are sure the DSL works out and will suit your needs. I have no issues with the DSL in terms of speeds, which I get 24/7. I only wish routing was a bit better to local servers and the speeds were higher.
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The first to bring me 1Gbps Fiber for $30/m wins!

Similar Messages

Verizon email support and customer service - simply horrible

After spending a frustrating and annoying morning trying to get Verizon Technical Support to help fix a problem with blocked access to Webmail, I notice on this forum that mine is not the only problem,.....except I have not seen the same issue denoted. I was attempting to get help to resolve an issue accessing WebMail where i get a screen that says:
"Sorry, You cannot access WebMail from [ip address] to due spam activity. Please contact [email protected] for assistance." yes, that is the actual message. First....How the FREAK (polite word entered here) do you contact an EMAIL ADDRESS when you can't get to email?. That's like hearing 'You have a problem with your telephone?...well just call me and we can fix the problem". Second, after dialing support numbers twice (first time afer spending 35 minutes on hold, the person answering the phone hung up on me) the person that finally picked up after another 20 minutes on hold could not offer any help. They had to enter a trouble ticket for IT to look into the problem. When I requested a ticket number for reference, I was told they can't give me that because they really had no way to immediately enter a trouble report. HELLO!?! What good is support if you don't give the persons answering the phone access or authority to put in tickets? When queried about an estimated resolution time, I was told up to two billing cycles. HELLO AGAIN?!? My Verizon email is with the KEEPMYEMAIL plan....one year paid up front. So this explanation, by itself, indicates up to two years to resolve an issue. I've been around for a few years and this is the worst I have experienced with Verizon...and I know that the company has very sophisticated trouble ticketing system....I was part of the team that built them and can assure anyone reading this message it was not designed to be difficult or inaccessible. Verizon has changed and not for the better. When a company hides behind email and circular voice response systems it's an indication that customer service is NOT their priority. Think I joking? Just look at the webpages and see if you can find a single customer relationship management contact that you can call or send a message or mail to. All you find is a general correspondence address in St. Petersburg Florida. If, by some miracle, this moves up the chain or authority, here's a thought. Does this remind anyone of the MA BELL comedy sketch by Lilly Thomlin? Isn't this attitude the same reason that Verzon was born out of the breakup of AT&T in the first place? Just sign me - Aisforannoyed

Hi aisforannoyed,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

HT1933 battery issues and customer services from apple store

I have been a iphone user since january 2013. i have found some issues with the battery of my iphone 5 and booked appointment several times to report to it. the problem was battery dies unexpectedly, for example it dies when it shows even arround 20% remaining sometimes. every times i have made checked it with genius bar the found no problem using there diagnostic system. On 22 december 2013 again i have done some diagnostic test with apple genius bar and they reformat everything and said problem will be solved. however again on 24 december i had to take my phone to genius bar as they problem was still there and it was died suddenly even there were more than 20% charge remaining. Then i got to the stratford apple store and showed my phone to one of the manager named Harnson. i have showed the dead phone and describe him the situation. he tried to switch it on and found that it shows no battery is low as 2% and need to charge. then he take me to genius bar to diagnostic the phone again. in the genius bar when his colleague has switched it on then it showed 24% charge remaining. then i explain that this device has no reliability. it doesn't show the actual percentage. it was 2% few minutes ago and died and now it is showing 24% without any charging. then he diagnostic it again and found no problem....
he replied to me your phone is perfectly find according to the diagnostic report. so they can not do anything about it. i was so much frustrated about the whole service. the staff at the bar was so muuuuuuchhhhh unfriendly and unhelpful. later he talked to one of his colleague and suggested me to pay 100 pound or something to replace with a new phone..
i felt so bad and i was not expect this sort of service from the world famous apple company.. staffs attitude are genuinely very bad and arrogant.
1. how can i prove that there are some problem with the battery. even they have seen that it turns from 2% to 24% without charging. the device is a fault since i bought it. but as it is not showing in the diagnostic test the refused to take any action about it.
2. bad attitude and arrogant staff made me feel even worst.
please note that this staff are nice with white people and im an asian. is that can be a reason of having bad services from apple?????????????

no they gave me a new 3g 16 gig, i did ask for a 3gs....it is like for like when it comes to replacing....but i think i was pushing my, luck, but im very happy not to have paid the 139 quid, so a happy customer I am, my problem was that i was out of warranty, i did not take out the extra protection warranty ( silly yes, leason learnt... i hope so )
It was the guy who served me who was fantastic, i cannot fault him, he did not have to wave the extra monies, but he said that i seemed genuine, and the fact i did not jail brake my phone or want to, even know he prompted me to as a suggestion , maybe just maybe this all worked in my favour and the result is i have an iphone that works..... Now my issue is with O2 my telco carrier in the UK, as of Nov this year, O2 pay and go customers are in-titled to have there phones unlocked if they have had there phones for more than 12 months. My phone is 15 months old(all with O2) , so an unlock i can get, but because i have a "replacement phone", the imei number is different to what my initial phone was, they are saying i have to wait another 12 months.... I got a SMS message from O2 today that my unlock application was unsuccessful ..... because i have a different IMEI number to which i started with..... just when u think it is easy...WHAM .... so i have to take on O2 now, more phone calls etc...... Any suggestions anyone, has this happened to anyone you know ?
Cheers

Apple apps store do double charged me for only one application purchased and i can't find an email of apple customer service.

Apple apps store do double charged me for only one application purchased and i can't find an email of apple customer service.
<Email Edited By Host>

These are user-to-user forums - I've asked the hosts to remove your email address from your post.
Tou can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Nokia Repair Center And Customer Service

Hello, I am contacting you today regarding a problem that I have with the repair center. The reason that I am contacting YOU, is because no else (Email support or customer services phone numbers) that I have been dealing with seem to know they are doing, and have not been of much assistance at all.
Now here lies the problem,
I sent my Nokia N-8 in for warranty repair and it was received and (supposedly) repaired and sent back to me on 3-14-11. When I received the phone a couple of days later I noticed that the problem was not fixed. So I repacked it and and sent it back with a note describing the problem with the phone in detail.
It was received and signed for by Salas R at the Forth Worth repair center on 3-21-11.
7 days go by and I notice that the "repair status" of my phone changes from "In queue to evaluated for repair" to "Shipped repair original phone" on 3-14-11.
Now how could my phone be shipped on 3-14 when it wasn't received until 3-21.
This was the old ship date and included with it was the old tracking number.
So begins the emails and phone calls.
Every email reply was very generic and could have been sent to anyone, never answering my questions or making any references to my specific problem. (like they didn't even bother reading my email)
There was no indication of when or how this matter would be resolved, only promises of a phone call that took about 3 days and 2 more emails to come.
When I finally received a call on 4-4-11 The person told me that my phone was shipped to me on 3-30-11 but he did not have any tracking information. He said he would get that information and call me back. He did not. So The following day 4-5-11 I called back and I was told that the person who was handling my case was not in and that he would be in at 12:00 pm
Eastern time and he would call me.
He did not call.
So I called back. Now, I was told that they would have to contact the repair center and find out the status of my phone.
You mean to tell me that I been sending emails and making phone calls for a week and nobody has contacted the repair center to find out what happened to my Phone.
What have they been doing?
So this person does call me back about 10 minutes later and says they have lost my phone and that they would send me a new one, BUT, they don't have any in stock.
So I ask him, why is it that on the Nokia website it shows all colors of the N-8 As "IN STOCK".
His reply was "those are for the sales department".
So you mean that if anyone wants to buy a new N-8 you have one for them, But for me, who's phone YOU LOST, You don't have any.
Nothing for the person that has been without a phone for a month now due to YOUR incompetence.
Now I ask you, Is this how you do business. Is this how Nokia operates. I sent my phone for warranty repair and you lost it. SO REPLACE IT.
I understand mistakes are made. We all make mistakes,
But you have to accept responsibility for them. I just want my phone back.
If you have any interest in helping me with this matter here is some information that might be useful to you.
My case number is: 1-11589768441

Unfortunately my friend, as sad and annoying as your story is, this is a user to user help forum and issues such as yours need to be resolved with Nokia Direct, you can try the contact us section on the web site, or persist with the repair centre that lost your phone, but other than offer sympathy, there is nothing anyone here can do to help you
Good luck, and I hope your replacement arrives quickly !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

BEST BUY ONLINE NEEDS SOME HELP AND CUSTOMER SERVICE NEEDS TO BE HELPFUL

After having just spent an hour trying to order something that the website says was in stock, and then finding it really wasn't available, it became obvious to me that Best Buy online leaves something to be desired. It seems like a classic bait and switch. Get people to the website with a low priced "deal", only to find it isn't available, however a more expensive version is available.
So, I call customer service. I get someone who assures me the order will go through, provide my credit card, redeem my points, and only to find it would not work after all, as it didn't for me. So I ask for a supervisor. And I get someone who says "I don't know" and has no answers except that this is the way it is. To add salt to the wound, he announces that unlocked phones cannot be ordered via telephone. When asked why the rep didn't know that, yes, another "I don't know".
As a Best Buy customer who spends way too much money at Best Buy, I find this entire situation unacceptable. As they say, vote with your feet, I will be exploring other stores to spend my money at. A website that says something is available, and then isn't, simply is bad business. And customer service who can only say "I don't know" isn't really customer service at all.
A "out of the box" idea would be to listen to what I'm saying, and fix it; this isn't the first time this has happened. Simply saying "I don't know" is only irritating customers who are trying to buy things from Best Buy. I am so frustrated with the situation and I assure you I will look elsewhere for future needs/wants.

Hello User269123,
I apologize for the lengthy delay in responding to you. While we try to reply to all customer service issues posted on the forum within 3 to 5 business days, we don’t usually receive requests for assistance through our IdeaX board. In the future, please make sure that you are posting any customer service related issues to the Customer Service boards to ensure a timely response.
Having said that, I pulled up your account via the email address attached to your forum profile to properly document your ideas to make sure we take advantage of the feedback you’ve offered. I was glad to see your concerns reached Dan on our executive support team and that he was able to address your case in a timely manner.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

My experience in Toshibas product and customer services

Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
Frustratingly

So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

Problems signing in to PSE/PRE Forum and Customer Service

Hello-I am presently running PSE/PRE8 on a win8 computer with 12GB memory and1TB HDD. I am searching for information on PSE/PRE12. However, I am having problems with my PW/ID. I understand that Photoshop.com has been eliminated and this is the source of my sign-in problem. I change my PW and the new PW works for a while and it becomes the incorrect PW or User ID. Also,I added a new email address to support email problems. I was sent an email to click a verify link but the link was not included and the email was a noreply. I cannot contact Customer Service because it is sending noreply emails. I was able to signin to the forum during my last visit but was told that I was not eligible to post messages not answer post. I need to be able to reach Customer Service but I preently do not have a method to contact it. Thanks.

Hello Jorma- Thanks for the response however,I cannot locate your response to my "Problems signing in to pse/pre forum and customer Service". I checked the Photoshop Elements forum but I was not able to locate the subject.

Complaint regarding maintenance and customer service in Saudi Arabia

In beginning I apologize If Im in the wrong Forum..
But I do not know where can I send my complaint ?? Is There a way to communicate with Lenovo management ??
if they continue with this performance (maintenance and customer service) this will negatively affect Lenovo reputation in market and they will lose a lot of customers.
My problem started when I bought a Lenovo Tablet Model IDEA S2109A-F Five months ago. After almost three Months the device was not charging.
I've sent to the agent for repair and for one and half month they did not perform any work and whenever I call often they does not response (during the official working time). and In the few times that they respond they says '' We are waiting for spare parts from Dubai ''
Then I contacted customer service last two weeks to tell them about my problem. They promised that they will answer me within 48 hours. Which never happened !!! And when I contact them again, they say they did not receive any response from the agent.
The tablets was a gift to my little son, he is very frustrating because of this issue.
This is my first time I with Lenovo products and I do not think I will repeat it again after this bad experience.
If someone care form Lenovo officials he can review Ensure Saudi Arabia maintenance job order No.1594186
Regards,

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Homesite 5.0-5.5 and Customer Service sucks balls!!!

It is obvious that Adobe does not look through their own
Forum Message board crap, as they requested for me to go for
support. If so, they would have answers to the questions that I
would need; in which I see ppl having the same problem as I do back
2006. (So I would like to say your system and Customer service is
B.S).
Okay to my problem:
What I want to do is have Homesite 5.5 installed on my new
machine from our old machine. One of the problem is that the serial
number that shows up (when I click on "help" and "about homesite")
indicates per customer service and sales, that it is for Homesite
5.0. Even tho in my face it says version 5.5, so basically they are
saying i'm lying. Yes, it is upgraded from 5.0, but i provide what
i see and what i see is the serial number that is provided under
version 5.5.
Anyways, sorry for giving somewhat the long version of my
issue. I just want to know if anyone had the same issue and figure
a way around this.
Thanks,

Folks, I'm sorry to hear of your bad experiences both with
installation and support. I'll make one point of clarification: I
don't think Adobe ever promises to provide support themselves in
the forums. Rather, the forums are watched by experienced users
(some formally, some informally) who try to answer questions when
they can.
In this case, since you're having licensing issues, I've not
piped up myself because I haven't had the problems or helped
someone resolve them. Perhaps someone else may chime in. Again,
there are no promises.
Now, that may tick someone off, especially if they want help
just getting a product installed. But to that I would say that
Adobe has always offered free installation support. Perhaps the
folks you reached in support didn't suggest that, but check out
http://www.adobe.com/support/programs/customer/gss.html
There are some caveats about how many times you can use it.
Perhaps you both have exceeded that, but if not, it seems worth
going down that route. Perhaps it would also take you different
people than you reached before. Hope that's helpful.

Terrible Customer Service/Sales Reps

I was always under the impression that Verizon had top notch sales reps and customer service. Oh how I was mistaken!
I was recently called by my parents asking me to look at their Verizon bill because it was over $200 a month. Well when I took a look at it I saw that they were sold a 75 MB internet plan and 300+ channel TV plan, along with a (suprisingly!) reasonable phone plan. 75 MB for one laptop can only handle 54 Mbps (Wireless G)! I am a developer with a laptop that can handle 105 Mbps (Wireless N) and I only have the 15 MB plan. Also 300+ channels for someone who only asked for HGTV and Investigation Discovery, really? Because those channels are on your 225 channel plan. I lowered their Ineternet speeds to 15 MB, like my own, and lowered the channels down to 225, again like my own. That saved them a whopping $40. $40, really! The only difference between their plan and mine is that they have home phone and that they have a two year contract and I signed up with a no contract plan. So you're telling me that it costs $80 more a month to have a two year contract and home phone service. I couldn't believe it so I called customer service. When I call the customer service reps. they all tell me that there is nothing that they can do and to call the disconnect department because they can work with me more. So I call the disconnect department expressing my displeasure and letting them know that they are about to lose two customers they ask for the account number and about two minutes later I am told that my parents service has been disconnect and what is my account number. Ha! Some help they are. A great way to treat a customer that has been loyal to you for over five years and got me to sign up with you.
So if that is the game you want to play, fine. I'll be more than happy to take my parents business and my business over to Comcast at the end of the billing cycle. My parents can barely afford to pay their medication. I'll be glad to switch them and myself over to Comcast. They may not let you cancel, but at least they do their damndest to work with you to keep you business—not just tell you that there is nothing they can do and that they cannot creidt your account for the unscruplous practices from sales reps (even though years prior you were able to credit their account for the bullcrap Internet Essentials package that a sales rep. sold them even though they had their own anti-virus software, which is much better than the crap that you offer, for onlu $20 a month).
Buyers be ware, Verizon is only out to get your business—

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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Please keep all correspondence regarding your issue in the private support portal.

Moving a configured and customized Service Manager Impact

Hi there,
We want to move a fully configured and customized Service Manager architecture from a temporary virtual infrastructure to a final virtual infrastructure.
With this move to the final virtual infrastructure, the following components will be changed:
• IP Address
• MAC Address
• Domain Controllers
• DNS
Only the name(FQDN) of the machine will remain the same.
What are the Impacts of such a change in a fully configured and customized Service Manager? Will I have to develop all the customizations again? Or redo module configurations?
Thanks in advance for your help.
M

As long as the computer names and domain remain the same, I don't think it will be an issue. As long as you configured everything using names and not IP addresses, the machines should all be able to find each other when they come back online.
How are you planning on migrating them?
Matthew Dowst |
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The lack of details and customer service.

After less than one month of ownership, my Ideapad K1 power button broke. After talking to a customer service rep (K). She informed me it will have to be returned to Lenovo for repair, which will take about 7 to 10 business days from time of delivery. I asked to speak to a supervisor at which point she puts me on hold and then comes back on the line to tell me the supervisor stated the same thing. At no point did I ask her to confirm this with the supervisor. I asked again to speak to her supervisor, to which she puts me on hold again. The supervisor (R) comes on the line to tell me that the Ideapad K1 will have to be returned for repair. He then transfers me back to K to finalize the return, to which she now informs me I will have to pay for shipping. This is very poor customer service in my view. I will never buy another Lenovo product as long as I live and would advise every one I meet not to buy one either. I was looking at their high end laptops for my corporate deployment, its a shame. Maybe I will be going with DELL as they will send a Tech to my house to perform repairs. I do hope that all customer calls are recorded as I believe someone needs to listen to the lack of professionalism and customer service that both K and R display.
Note from Moderator: Employee name/e-mail/phone removed to protect their privacy per the forum rules.

Hi i had the excact same thing i got the k1 for christmas and now its january and the power button doesnt work ..i never dropped it always put it in its case and there is not a dam scratch on the thing least they could do is pay for shipping there defective product back to them so it can be fixed

Filter and custom services in UCM

what is difference between filter and custom services in UCM

A filter is a piece of Java code that can be hooked to standard events.
For instance, a Java filter event validateCheckinData is "Executed during a check-in or update to validate the metadata fields. This is a common place to add custom data validation."
Filters are quite safe way to enhance the standard functionality of the system (server-side processing).
On the other hand, a custom service is a piece of code (can be Java and/or html/iDocScript), which usually adds a new functionality, alternatively, overrides the existing one. For instance, a service may add few pages to your solution which will provide something new. Adding a new functionality is relatively safe, but if you override the existing resources, you should be very careful. Also, if filters are hooked to standard events, for services, you need to call them yourself (you can also add such calls e.g. to the standard menu).

How can I file a complaint against a sales rep and customer service rep? Is there an email address?

How can I file a complaint against a sales mannlying to me and denying me my employee discount? When I called customer service to inquire and file a complaint the rep told me if I give him the salesmans name he will shake a finger at him next time but that's all that can be done...is this the type of service I pay over 200 dollars a month for? I would like a mangers contact info as this is completely unacceptable.
Fletcher

TThere is no email to send. Sorry bud.

Email issues and Customer Service, Sales Response

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