Email issues with business catalyst

Cannot email from one of our BC users.
Attempting to send anything yields either 'Unknown Error -17199' or 'HTTP Error. Access to the resource is forbidden. Error -18597.'
Cam you please assist with providing an update on how to resolve this. Seems to be SPAM related.

Hi Richard,
There is no phone support for BC. You can contact us via live chat from http://helpx.adobe.com/contact.html?product=business-catalyst&topic=signing-in-to-my-accou nt-or-registering-my-product or you can log a ticket from your site's admin panel > Help & Support > Submit a ticket
Regards,
Aish

Similar Messages

Dns server issues with business catalyst, website not loading

Hi there,
Trying to upload a new website and it has disappeared saying that the DNS lookup failed. Have checked settings under site management and all looks correct but its still not working any help would be great.

May I have the site URL, so that I may look at the DNS settings?

Hosting Client Sites with Business Catalyst?

Do I have to HOST potential client sites with Business Cataylst in order for the forms widget to work? I am very excited about this tool but this is one major issue that I need clarity on that plan old experience and practice will not answer. I have already used form entry sites that give you the code, but it just isnt MUSE! I get redirected to their sites and makes the overall site look less authentic... Can someone provide a little insight please!!! I'd call in to 1800 MUSE HELP if I could. Thanks!

Yes, the sites need to be hosted with Business Catalyst in order for the forms widget to work out of the box.
Users have also reported success adding contact forms to their site using Adobe FormsCentral, Jotform, or Wufoo and inserting them via Object > Insert HTML.
Read more about Muse's Contact form widgets here - http://www.adobekb.com/adding_contact_forms.html
"If you want to create and style forms with Muse and then upload your site to a different web hosting service, the forms will display as you designed them, but they will not function. If you have experience working with code, you can use Muse to export your site and then open the files in an HTML editor. Update the source code of the form to make it compatible with the form processing technology used by your hosting provider before you upload the files to their server."
Thanks,
Vinayak

Problem with Business Catalyst Webmail

Hello,
I built a website for a client, using Adobe Muse, that is hosted by Business Catalyst. On the website's Contact Us page I placed an Adobe Muse 'Simple Contact ' widget/form with three (3) fields: Name, Email, and Message. The form worked as intended until the end of December 2014. Since then, the information in the 'Email' field is being changed.
The site has four different email accounts through Business Catalyst. For the sake of discussion lets call them:
[email protected]
[email protected]
[email protected]
[email protected]
The Messages from the Muse Simple Contact form are sent to [email protected]. When the emails are viewed in Business Catalyst's 'Webmail' the email address that was entered into the Simple Contact forms's 'Email' field doesn't show up in the 'From' field as it always has. Instead the 'From' field shows that the email was sent from [email protected] regardless of what was entered, by the sender, in the 'Email' field of the Simple Contact form. It make no difference what email provider's address is entered in the field - @AOL, @Yahoo, @Roadrunner, @Hotmail, @Gmail, etc. - they are all changed to [email protected]
Likewise, when the client tries to reply to the customer's inquiry the 'To' field is populated with Mail-4@website not the email address the sender entered into the 'Email' field on the Muse Simple Contact form.
If I changed the Muse Simple Contact form so that the mail is directed to either [email protected] or [email protected] the problem exists on those accounts as well.
I'm not sure where the problem lies, so I am making inquiries both here and in the Adobe Muse forum - even though I'm almost certain the problem is with BC's 'Webmail' client.
Does anyone have any idea what might be causing this and how to fix it?
This is making it overly difficult for the client to respond to their customer's needs. I'm really up against a wall on this and have an angry client that is ready to walkaway from Muse and Business Catalyst

Can i just check with you that this is correct?
Thanks
/* View Type: Grid */
.products-grid { width:100%; float:left; padding-top:15px;}
.products-grid.last { border-bottom:0; }
.products-grid .productSmall li { float:left; width:220px; padding: 0 10px 20px 0;
Height:330px;}
.products-grid .product-image { display:block; margin:0 0 5px; }
.products-grid .product-name { font-weight:bold; font-size:13px; font-weight:bold; }
.products-grid .product-name a{ color:#000!important; }
.products-grid .availability { line-height:21px; }
.products-grid .actions { font-size:11px; text-transform:uppercase; }
.products-grid .actions a { color:#3c7fa8;}
.col2-left-layout .products-grid,
.col2-right-layout .products-grid {margin:0 auto; }
.col1-layout .products-grid { margin:0 auto; }

Unable to test my muse website with business catalyst .

Hello,
I am currently in trial of creatives-corner. I have developed an website with muse and trying to test it with business catalyst. But whenever i try to publish it is shows the following error.
Error:
Error uploading file slideshow1.png. There was no response from the server. Check your network connection, and try again. If this problem persists, try again later.
Please help.
Thanks

Hi
This can be due few reasons :
- If you have placed the asset in remote/network/external source then this can be the cause, try to save the asset on local drive and then try.
- It can be a connection issue from your end, check the settings and re-publish.
- I see BC is going on with some updates/maintenance on their servers , so this may be related to that.
http://status.businesscatalyst.com/
Please try again to publish.
Thanks,
Sanjit

Merging Adobe ID with Business Catalyst

Can't figure out how to merge my Adobe ID with Business Catalyst. Ive looked all over the admin panel in BC and not exactly sure where the option is. Anyone able to point me in the right direction?

You have to contact BC support and tell them to merge your two IDs. Visit http://www.businesscatalyst.com/contact and send them a message. For a quicker response include your BC Partner email address/id and your Creative Cloud ID/email in the support request.

I can receive emails in my business catalyst email, but I can't send them?

I can receive emails in my business catalyst account, but when I go to send them I receive this message
"Unable to send e-mail: 554 5.7.1 <END-OF-MESSAGE>: End-of-data rejected: user not permitted to relay"
Does anyone know what that means??

Hi,
I'd suggest you to reach out the support directly for this issue. You can initiate chat from http://helpx.adobe.com/contact.html?product=business-catalyst&topic=signing-in-to-my-accou nt-or-registering-my-product
Regards,
Aish

What code editor do you use with Business Catalyst?

I am having many issues with Dreamweaver & BC:
1 - It keeps thinking that I have the trial version, even though I have a license to Creative Cloud and Creative Cloud shows that I have it.
2 - When I try to use the integrated Business Catalyst palette, it logs me out of the admin console for my BC site. ANNOYING.
3 - Most importantly, it doesn't put the files to the server successfully, consistently. I have change my file and re-put the file 5-6 times before it works. VERY FRUSTRATING!
After an hour on the phone with Dreamweaver customer support, the issue is still not resolved.
So, now I ask you all, what code editor are you using in conjunction with Business Catalyst while implementing your Business Catalyst websites?

Code editors, I used to use editplus until Adobe locked 90% of the FTP programs out there, now I use Sublime 2 with SFTP plugin but it's uber clunky and not so happy with it...

How do I link my Creative Cloud account with Business Catalyst Web Hosting service?

Hello,
I'm having difficulty understanding how to access the Business Catalyst service. I have attempted to log in directly to businesscatalyst.com/admin but continue to receive an error login message stating that my username and password are not recognized. I was not able to create a new business catalyst website via Dreamweaver either, despite having successfully logged into my Adobe Cloud account.
The only way I was able to set-up a website for use with Business Catalyst was by logging in via http://www.adobe.com/products/business-catalyst.html, and pressing the "try now" button, which allowed me to create a demo site. This also allowed me to log into BC, but when I attempted to upgrade the site from a trial to the webbasic service, I am asked for a payment method.
I understand that the creative cloud service includes basic web hosting for up to 5 sites and should work seamlessly with DW or Muse, or using the InContext editing options provided via browser, but I am unable to truly access any of this content. Am I doing something wrong here?
Thank you

Please approach our support and supply them with your Adobe ID and the site URL you want to take live and they will do this for you in couple of minutes.
Cheers,
-m

After making a website with muse and launching it with Business Catalyst. My website gives a notice: To change this page, upload your website into the public_html directory. How can i upload my website into the public_html directory?

Hello,
I'm using a Mac and made a website with Muse. After making the website i published the site and launched this afterwards with Business Catalyst.
When i enter my website, i got the notification: To change this page, upload your website into the public_html directory.
Does anyone know how i can fix this? I'm a complete noob in this subject.
Thank u for reading

Could you post a link please?
BC does not give that message - Would be good to see if it is indeed BC.

Need information on the art of the possible with Business Catalyst

Hi
My wife is setting up an online Business that will sell downloadable language resources (for learning foreign languages). These will include worksheets, soundfiles, and also animations (that are being done by a separate animator).
I am a 'rusty' Java developer and have said that I would do the IT for her.
We have purchased an Adobe Creative Cloud subscription as she is doing the worksheets in InDesign, and they will be sold as PDF's.
I have mocked up the beginnings of a website with Muse, but was intending to use that for getting the look and feel right, then replicating it in Java and HTML5.
However, today I started looking a Business Catalyst and seeing what it could do, but I am confused about it.
Would I be able to sell downloadable items using the eCommerce features?
Can I set up a mock shop on the free BC site?
How much does the eCommerce upgrade actually cost? Like I said, we are a Creative Cloud subscriber.
There will be some features that I will need to code, perhaps talking to another database, I understand that you can call out from the app to your own webservices etc?
Thanks for any help.
matt

Hi Matt,
BC sounds like a good solution for you from the little bit you shared.
Do you mean javascript or java? Java doesn't run on BC as FYI.
Here are your answers:
Would I be able to sell downloadable items using the eCommerce features?
Yes you can. BC allows you to have media downloads for purchase.
Can I set up a mock shop on the free BC site?
Yes, you can start a free trial site that will allow you build and try out BC. Once you are ready to go live with the site you would pay to upgrade the site to a live site.
How much does the eCommerce upgrade actually cost? Like I said, we are a Creative Cloud subscriber.
The price is $38.88 per month (USA pricing. AU differs - more info here on pricing: US Monthly Pricing | Adobe Business Catalyst ) with Creative Cloud you have five basic sites with BC but to "upgrade" you pay the regular price for BC sites.
There will be some features that I will need to code, perhaps talking to another database, I understand that you can call out from the app to your own webservices etc?
There are APIs that allow you to talk to other services and send information back to BC.
You can find more answers by reading the KB: BC Help & support
On a side note, if you need help getting started with Business Catalyst I would happily offer my services. Send me a PM if you need additional help.

When you host a website with business catalyst do you get a domain name with it or do you have to buy one separately?

When you host a website with business catalyst do you get your own domain name with it or do you have to buy one separately?

Hi there,
You need to get a domain yourself.

I have created a Muse site for a client that wishes to host with Business Catalyst. How do I publish the site with their account rather than using one of my free sites?

I have created a Muse site for a client that wishes to host with Business Catalyst. How do I publish the site with their account rather than using one of my free sites? This is so I can keep my free ones for personal projects but also so they can pay for their own hosting. I am happy to set it all up for them but not sure what to do.

Hi
You can use their BC login details and use them , which on publish the site will be under their account.
Please change the BC login from Edit > Preferences > Publish > Switch Accounts , for Mac it would Adobe Muse > Preferences
Thanks,
Sanjit

If I host with Business Catalyst, will search engines fine me any "better" or Worse than go daddy?

If I host with Business Catalyst, will search engines fine me any "better" or Worse than go daddy?
I am new to Muse and love it! Not sure if the hosting site matters one way or the other.

Liam has some great points. Some other things to consider is that google (just talking one search engine at the moment) more than likely know what a BC site looks like and is made of and would know the best ways to index it assuming you use some of the features of BC and not just straight up HTML.
Godaddy is straight up HTML so as far as indexing goes I think BC has an advantage as it is a known system much like wordpress.
As far as IP blocks, bad neighbours, etc only google will know that information and it's not easy to say which is better.
For example if someone on BC spam's there website everywhere or engages in dodgy SEO practises, spambots etc. Their site is going to be pushed down, if you happen to be on the same IP or close to that site you will be in a "bad neighbourhood" and it may affect your site in the short term. This is the case for ANY hosting solution, so take it all with a gain of salt.

Does UK hosting with Business Catalyst include VAT? Can it be paid for per year?

I have been using Adobe Muse for about a year - LOVE IT! I'm starting to get professional business's as clients who obviously want quotes for their websites and hosting. I would like to stick with Business Catalyst for hosting...their online help support (chat) is just fantastic.
Anyhoo, there is no effective price structure for this. It is all in US Dollas which is taking me a bloomin decade to convert. And, do the prices include VAT? It doesn't say anywhere. Can the plans be paid for annualy? It seems very unhelpful on the Adobe website.
Also, please tell me if I am misunderstanding...Adobe can bill the clients for the hosting. Which is great. But obviously I am a business and put my percentage on top. So how would that work?
Its a long ol' curve to learning something 100%..any help or advice here would be much appeciated. Thanks.

Hi,
BC only bills in US or AU dollars at this stage. You might want to reference the partner help guides under "Account & Billing" to see how billing your clients and custom pricing works within BC. - http://www.businesscatalyst.com/support/partner-help
There's two billing frequency options (monthly or annually). Furthermore if needing more assistance with account related questions I would recommend reaching out to the account team to help answer all your remaining questions to be 100% certain before moving forward.
- http://helpx.adobe.com/contact/index.html (Select Business Catayst and proceed)
Kind regards,
-Sidney

Email issues with business catalyst

Similar Messages

Maybe you are looking for