Email marked as read on outlook without actually reading

Hi,
When I get an email in outlook it shows as unread. Once the email is sent to my blackberry the status on outlook changes to read (even without me ever opening the email on outlook or the blackberry). How can I stop this? I did a lot of research but nothing resolved it. I called my wireless provider (verizon) and they said it must be an outlook setting but other people are telling me it's a known glitch with the blackberry.
Does anyone have a fix for this???
Thank You!

Use OWA (Outlook Web Access) Not POP3 Settings
Use OWA (Outlook Web Access) Not POP3 Settings
Use OWA (Outlook Web Access) Not POP3 Settings
Okay. This is doing this because your bb is not logging into the owa (outlook web access), it's using POP3. In order to use owa it must be enabled on your exchange server (ask your admin if you have this option). An owa address is something like https://mail.yourcompay.com/owa, depending how your admin set this up it could be named something else. You can either get to this option through your phone companys (BIS) website or on the bb itself.
If you use your phone companys website (BIS) to configure this option just log in and find the topic that reads something like this -
"How do I set up BlackBerry Internet E-mail using a My T-Mobile Account?"
This will give you the instruction for setting up the account for owa. (Took me a little bit to find this in my tmobile account.) During this setup there should be an option to check called use owa. You have completed the setup and never saw that option then start over and find that option.
If you go through the bb's setting on the actual device the way to get to this option is kind of strange (at least it was the only way I could figure out how to get to it on my phone).
I started by deleting the email account off the phone then added a new account. Go back to the account setting and change the password to a wrong password. After you select "ok" or "next" or whatever to get to the next screen you will get a message saying could not connect to server or error or something like that. Now you should have a option to configure the device manually. This option will get you to page to allow you to select OWA. Then just configure you bb for owa and you are good to go.
Sorry this is such a crude post. I usually take the time to give very accurate, step-by-step instructions, but I do not have time. Good luck to all with this issue.

Similar Messages

Emails marked as read on iphone when outlook is opened?

Hello,
I have had a recurring problem which has resulted in a number of important emails being missed - I've researched as much as I can but have been unable to rectify it!
I use a 123reg email address on both my iPhone (5S, iOS8) and on Outlook for Mac (2011) on a MacBook Air OSX 10.8.5
Whenever Outlook connects to a wifi connection and fetches my emails, all of these emails become marked as 'read' on my iphone - really frustrating as sometimes I'll leave those I wish to action later marked as unread.
Currently, outlook has my email account marked as a POP account.
My account is also set up on my iPhone as a POP account.
Please help me as I'm reaching my wits end!

This is not a client issue, POP accounts do NOT sync but IMAP accounts do, find out how your accounts are actually setup. If they are POP then they are not working correctly and you should consult MS support (for Outlook) or your mail provider.

Unread emails marked as read without being opened

On my Ipad 2, unread emails are marked as read without being opened. This happens when I open the email from my laptop after using the ipad. There are four email accounts on the ipad and they are all experiencing this. Any idea what is going on?

I rebuilt it several days ago and no change. I watched what happens and when an email comes in it shows unread and then changes to read immediately. Today, for some reason, the emails started coming in as unread and staying that way. I didn't change anything. ?????

POP3 email marked as read on server before being read

Problem: Emails downloaded to my iPhone are marked as read on the server, even when they have not been read on either the iPhone, server/webmail or any other email client. When iPhone recieves a new email, it is listed as unread on the phone but on the server's webmail the same email will be listed as read. This sounds exactly like the problem described here, but unfortunately there was no solution to that discussion. The main issue for me when trying to find the new/unread email via webmail, when my inbox is sorted by conversation/thread, is that all the emails look the same. The new email is not highlighted differently (ie. unread) to the other 99 emails on the page and so is difficult to find.
More information: My iPhone is supplied by my employer and is used primarily for work. The primary mail account is configured to sync with my employer's Exchange server. This all works fine. I have added a second account to send/retrieve SMTP/POP3 email to/from my home ISP's mail server. This all works fine too (but with the above mentioned problem). With my previous phone (Windows Mobile), this same setup worked fine but without items on the server being marked as read.
Example: At work, on my PC, I have a web browser tab open on my home ISP's webmail page. The iPhone chimes and displays a new email notice on its lockscreen. Without touching the iPhone, I check my webmail on the PC to read the new email. In the list of emails in my webmail Inbox, the new email is already marked as read, even though I have not yet opened it on the iPhone nor via webmail. Futher to this, if I send myself an email from work to home, and immediately check my webmail, I can see the email listed as unread. Without opening the email, if I allow the iPhone to check for new email (or manually make it check) but do not open the new email, then refresh the webmail page, that new email has now become marked as read.
Further information: My ISP does not offer IMAP; this is stated very clearly on their user help/email setup wiki pages. My iPhone is configured to use their POP3 server address and port 110, the same as I have configured on my home PC. My work email account is configured for Push, my home account is configured for Fetch - hourly. The account advanced settings... Deleted Messages=never remove, Use SSL=off, Authentication=password, Delete from server=never, Server Port=110, S/MIME=off.
Any ideas that the heck is going on here?

Use OWA (Outlook Web Access) Not POP3 Settings
Use OWA (Outlook Web Access) Not POP3 Settings
Use OWA (Outlook Web Access) Not POP3 Settings
Okay. This is doing this because your bb is not logging into the owa (outlook web access), it's using POP3. In order to use owa it must be enabled on your exchange server (ask your admin if you have this option). An owa address is something like https://mail.yourcompay.com/owa, depending how your admin set this up it could be named something else. You can either get to this option through your phone companys (BIS) website or on the bb itself.
If you use your phone companys website (BIS) to configure this option just log in and find the topic that reads something like this -
"How do I set up BlackBerry Internet E-mail using a My T-Mobile Account?"
This will give you the instruction for setting up the account for owa. (Took me a little bit to find this in my tmobile account.) During this setup there should be an option to check called use owa. You have completed the setup and never saw that option then start over and find that option.
If you go through the bb's setting on the actual device the way to get to this option is kind of strange (at least it was the only way I could figure out how to get to it on my phone).
I started by deleting the email account off the phone then added a new account. Go back to the account setting and change the password to a wrong password. After you select "ok" or "next" or whatever to get to the next screen you will get a message saying could not connect to server or error or something like that. Now you should have a option to configure the device manually. This option will get you to page to allow you to select OWA. Then just configure you bb for owa and you are good to go.
Sorry this is such a crude post. I usually take the time to give very accurate, step-by-step instructions, but I do not have time. Good luck to all with this issue.

Emails marked as read when sent to Blackberry Torch 9850

I'm having an issue with emails being marked as read in my work Outlook Inbox as soon as they are sent to my Torch 9850, even though I have not opened the email on my phone or on my PC.
We use Exchange Server 2010.
Has anyone else had this problem and if so, is there a setting change or workaround to this issue? I've turned off reconcilliation for now.
Thanks!

Hi davek1962,
Welcome to the BlackBerry Support Community.
The following KB article should provide more information on this issue as well as some possible resolutions.
"Email messages on a Microsoft Exchange Server are marked as read when accessed by the BlackBerry Internet Service via POP" http://bbry.lv/YxckpM
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

2 mail accounts, emails marked a read when not

Hi, I have latest mac os and using mac mail. I have 2 accounts and I have similar mail sent to both accounts. When I read an email in one account it registers as read in the other as well. I don't want this to happen. How do I set mail, I can't find any setting to turn on or off.
Thank you in advance.

Hi davek1962,
Welcome to the BlackBerry Support Community.
The following KB article should provide more information on this issue as well as some possible resolutions.
"Email messages on a Microsoft Exchange Server are marked as read when accessed by the BlackBerry Internet Service via POP" http://bbry.lv/YxckpM
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

How to keep email "marked as read" even after I read email in Blackberry

When I check my MobileMe mail on my Blackberry Curve, it marks it as read. Is there a way for me to tell either the Blackberry or MobileMe not to do that? I want those emails marked as unread, so when I go to my computer, they are still in that status.

I forgot, there is one other shortcut. Hold down the Control key on your keyboard when you click on the message in your inbox and you'll get a menu that allows you to select *Move To*. I'm not certain, but possibly using a mouse that you can select a *right click* you may be able to do that instead of the Control key.
Another item in that menu is *Move to "xxx" again* where xxx is the name of the last folder you moved something to.

Unread emails marked as read

I'm using OS10.7.5 and Mail 5.3. I have several email accounts and all of them but one behave properly. The account in question shows all of my emails as being read but that's not the case. I've had this problem before but I can't remember how I solved the problem. Any ideas? Thanks for your time.

I rebuilt it several days ago and no change. I watched what happens and when an email comes in it shows unread and then changes to read immediately. Today, for some reason, the emails started coming in as unread and staying that way. I didn't change anything. ?????

Exchange SBS2003: Email that is deleted in Outlook 2010 is not deleted on iPhone 4, or marked read after upgrading to 6.0.1. Win 7 64bit. 2 Other users in our office with iPhone 4 and iPhone 4s aren't having this issue. They didn't upgrade to 6.0.1.

Exchange SBS2003: Email that is deleted in Outlook 2010 is not deleted on iPhone 4, or marked read after upgrading to 6.0.1. Win 7 64bit. 2 other users in our office with iPhone 4 and iPhone 4s aren't having this issue. They didn't upgrade to 6.0.1 though. Mail that is deleted or read on the iPhone 4 is deleted or marked read in Outlook 2010. So it's a one-way problem.

Exchange SBS2003: Email that is deleted in Outlook 2010 is not deleted on iPhone 4, or marked read after upgrading to 6.0.1. Win 7 64bit. 2 other users in our office with iPhone 4 and iPhone 4s aren't having this issue. They didn't upgrade to 6.0.1 though. Mail that is deleted or read on the iPhone 4 is deleted or marked read in Outlook 2010. So it's a one-way problem.

ActiveSync Issues - Emails remain unread on iPhones after marked as read in OWA/Outlook

Environment:
Exchange 2010 SP2 CU4v2
iPhones with IOS 6.0+
Background:
We've spent a couple weeks troubleshooting this since the vast majority of our users are not experiencing the email synching issue with their mobile devices. However, we have a few users that are remote (international) saying that activesync is not properly
marking mail as read when initially interacting with it via OWA/Outlook.
The problem isn't regularly reproducable -- it's sporadic.
There are two issues really:
The mail icon indicates X number of unread messages, however when navigating into the mailbox on the phone, nothing is "unread" -- There is only one mailbox -- there is no confusion about unread mail being in a different account.
Mail marked as read in OWA/Outlook never gets marked as read in the mailbox on the iPhone.
Steps Taken:
We've had them remove/readd the activesync account on their device, which initially solves the problem only for it to resuface.
We've asked them to change their activesync settings between Push, Fetch, and Manual.
Messages marked as unread always remain unread unless manually opened on the phone. No additional amount of time marks the message as unread unless it is manually opened on the phone.
We've asked users to try interacting with mail through wifi on a reliable network instead of their cellular network. Same results.
We don't have any other mobile devices to compare to since everyone is using an iPhone. If only someone had windows mobile.
Our thoughts are that this is due to some sort of latency issue that activesync is unable to handle, since only these remote users are experiencing the issue. Using in-office wifi the latency between their device and the CAS server is ~250ms. Over cellular
networks.. unknown. I would think the activesync could handle this.
Are there any server-side settings that can be changed on the exchange servers that could mitigate these problems?

Im sure more knowledgeable members will chime in here, but I would say the issue is in ios 6.0 here. The way to test would be if users on previous verison of ios have the same issue. There are various discussions on apples forums regarding ios 6.0 and activesync/
exchange. Myself personally I have not updated to ios 6.0 and im still using 5.1.1 and Ive not had any exchange/activesync issues. Being a windows user you tend to hold off on major updates / SP releases until the rest of the masses have discovered the flaws.
Likewise i cant say im keen to jump to ios 6.0 just yet.
Good read here :
https://discussions.apple.com/message/19651119#19651119
Out of interest what happens if you read the email/delete it from the phone ? does it show as being read within Microsoft Outlook ?

Unread emails on iOS marked as read on outlook 2013 laptop

Hello,
We are having a bit of a problem with outlook. we are using exchange server (Office 365 Business Premium). we are using iphone 5 and if we leave some emails unread on our phone's we see it marked as read once we check
our laptop using outlook.
hope you can help us. thanks.

Hi,
I am using Exchange 2010 server and iPhone 5, the same behavior as yours.
And I refresh the emails in iPhone 5 manually, the unreaded email becomes read.
I think it need some times to sync the changes.
If the status not changed after refreshing manually, I suggest use Windows Phone for test if it is convenient.
If it works in Windows Phone, I suggest asking iPhone support for help so that we can get more professional suggestions.
If it doesn't work in Windows Phone, since Office 365 is different from Exchange 2013 server, I suggest asking Office 365 Forum for help. For your convenience:
http://community.office365.com/en-us/default.aspx
Thanks
Mavis
Mavis Huang
TechNet Community Support

How can I read an email on my iPad and have it not be marked as read?

I have an Exchange account set up on my iPad for my work email. My email is partly organized such that I look at unread emails (whether or not I've actually read them) for actions required. However, when I tap an email on my iPad, it is automatically marked as read as soon as it comes up in the reading pane. I do realize I can tap a button to have it marked as unread, but I want the default to be that an email is not marked as read. Any feedback?

On the iPad, using the mail app, there is no way to do what you are asking without tapping the flag icon and marking the item as unread. Have you tried the OWA app for the iPad? It may have that functionality, but I haven't tested it as you need an Office 365 subscription with Exchange support to use the app.

Why are emails in public folders being marked as read when viewed in the viewing pane when I have disabled this in settings

I am using office 2010 on a windows 7 PC. In outlook I have changed the settings for the reading pane so that emails are not marked as read unless I actually open them. This is working for emails in my inbox and outbox but not for emails in public
folders. Emails in public folders are marked as read as soon as I click on them. Do public folders have a different setting for marking email as read in the reading pane?
It is important for me that emails in the public folders are not marked as read when i click on them as I need to read through hundreds of project emails in these folders and need to be able to distinguish between emails I have read and actioned
and emails I have just clicked on while searching for an email I need. This folder serves as an archive for my emails so i cant delete them once I have read them. I also don't have permission to label them or create tasks from them.

Hi,
I tested in my lab, it worked for public folders. My Outlook version is Outlook 2013.
Please open Outlook in safe mode to check result.
If possible, please check if this issue persists from a different client server.
Best regards,
Belinda Ma
TechNet Community Support

Why are my emails being marked as read automatically?

I recently changed from iPhone 4 to 5; I never experienced any email issues with the iphone4. Now my emails on iphone5 ;same account etc) are sometimes marked as read before I view them. This happens every night over night without fail, and invariable happens during the day too (although not always- I can't yet see any pattern in this). It's extremely frustrating as I could rely on looking at my lock screen on iphone4 to see my recent unread emails; and I now cannot rely on this (and there's normally nothing there as its all marked as read in my inbox, before I've seen it! Then I have to check through each message to make sure I haven't missed something).
There are no other devices running to access this inbox; it is set up on my home laptop through outlook (as it was with iphone4); but this is only switched on about once a week just to download the messages.
Please does anyone have a solution to this very frustrating issue? I did not expect that by upgrading I would be worse off!

http://kb.mozillazine.org/Disappearing_mail

All incoming emails being marked as 'read' on my Droid x

All incoming emails to my pop3 or imap accounts are being automatically marked as 'Read'.
Any fix for this issue?
If I have outlook open, which is running exchange client Outlook 2007, and my Droid is running imap or pop3, messages being delivered are being displayed as READ.
I have tried closing outlook, and then downloading emails to my droid without reading any of the 80 unread emails - then turning off my Droid....Followed by opening Outlook, but the messages show up in outlook as being READ.
Any help would be greatly appreciated.

Have you installed any apps that auto display the emails when they come in? If so the auto read feature may be triggering this, I had a app at one time that showed my emails in the preview window and it made the emails be listed as read... I would check your apps and make sure you are not using something like this unknowingly.

Email marked as read on outlook without actually reading

Similar Messages

Maybe you are looking for