Email migration - sub accounts

Hey Guys, can anyone tell me (who has been migrated) does the sub-accounts get migrated at the same time as the primary account?
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Hi 4woodend,
Welcome to the forum and thanks for your post.
Can you get me over your details and I will be in touch about this.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Thanks,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Migrated sub account no access

I tried to migrate a sub account to BT Mail and now I am unable to access via webmail or any email clients.
When trying to log in with webmail I see 1 of 2 messages:
1) username or password not recognised.
Or
2) account is locked.
Now as part of the migration a BT ID should have been created but this clearly has not as I am unable to log into it as my details are not recognised!
This also means that I cannot try & reset the password as the provided link takes to me to BT Yahoo.
Can anyone provide me some suggestions to try and get this account working again.

Thanks for the info I have tried following your suggestion of linking it to my BT ID but the password is not recoginised,. This was changed as part of the BT ID process last night so something must have gine wriong with it at that point also the original password is not recognised either. Just before the error message appears saying 'Incorrect password please try again' a green tick is shown to the side of the password box.
The other problem if I try and use the forgotten password option for that sub account that to errors with username not found!!
Below is a screen grab of my email accounts the first 3 are linked to my BT ID the other are not. Just to clrify where the sub account lies.

BT Premium email and sub accounts

I used to have bt broadband. My email address and the sub accounts set up with it continued to work after I stopped having BT broadband.
Then I got an email saying that if I wanted to continue to use the email address, I would have to get premium email. So I set up a Premium email account for my primary email address.
But when I tried to set up a Premium email account for the sub accounts this was not allowed. The error message said that it could not be permitted as they were not primary email addresses.
Do I need to set up the sub accounts separately or will they just work if the primary email address is set up on Premium email?
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annemarie wrote:
I used to have bt broadband. My email address and the sub accounts set up with it continued to work after I stopped having BT broadband.
Then I got an email saying that if I wanted to continue to use the email address, I would have to get premium email. So I set up a Premium email account for my primary email address.
But when I tried to set up a Premium email account for the sub accounts this was not allowed. The error message said that it could not be permitted as they were not primary email addresses.
Do I need to set up the sub accounts separately or will they just work if the primary email address is set up on Premium email?
Read the conclusion to the thread below. Basically you need to phone 0800 633 5335 option 2 to get them to solve your problem.
http://community.bt.com/t5/Other-BB-Queries/Options-re-withdrawal-of-free-BTInternet-com-addresses/t...

Email on Sub-Accounts

I have had issues with every sub-accoutn ai set up since getting FIOS in Nov or 2012. For each sub I had to open multiple tix with Vz to try and resolve. I am down to my last sub-account that I can not sign in with. Am I doing something wrong signing in or in the setup? SHould I try to delete and readd the account?

FrazzledInRI wrote:
I have had issues with every sub-accoutn ai set up since getting FIOS ... had to open multiple tix with Vz to try and resolve ... Am I doing something wrong signing in or in the setup? ...
Hard to say if you're doing something wrong until you tell us exactly what you're doing, and how you're doing it. I recall setting up all 9 sub accounts without issue, and they worked as designed from the start. Please comment.

Email sub-account locked out due to too many log in attempts.

Hi All, If someone has had this issue can you share how to get around this? When I try to log into my sub-account it sends me an access code. But the code brings me to my primary email account, not the sub-account. Thanks in advance for any help on this! VAFrank

Been on hold for over two hours on three different calls -- I guess Verizon tech support is off the holiday? Must be nice! Meanwhile, can't get to email on sub account! This is a sad joke!! You mean that I will be locked out of this email until they decide to take calls again? There is NO reason why I should not be able to correct this from the web without having to speak to anybody! Totally unaccepable. I had better control over sub-accounts with Comcast. Oh, well. I thought Verizon had their act together better than Comcast with customer service and web tools but evidentally I was wrong. With Comcast it was simple -- I paid their bills but never lost service and could fix anything myself. With Verizon, I pay pretty much the same amount for same service but at least I could fix issues suich as this -- I rarely had to call Comcast for tech support -- I've had to call Verizon THREE TIMES to fix this same issue in six months from hiccups with password programs -- I shouldn't see "NULL" for the secret question -- nor should I see the main account when I get locked out of the sub-account and go through the process to get the text code on the phone and whatnot, then get sent to the password settings for the main account -- that is sloppy! Worse, while I see "NULL" for my secret question -- the voice agents can see the question because they ask me for the secret answer! Sloppy, sloppy, sloppy! Worse, Verizon has no explanation for this unacceptable nonsense and has to know about it because I've brought it up with agents. That tells me Verizon simply doesn't care or is satisfied with how things are. I can get just as lousy customer service from Comcast but, as I said, at least I could fix issues such as this with clear instructions on the Comcast customer page -- no "hidden" or "special" links like what was mentioned earlier in this thread, which don't work anyway now if they did at one time! I was with Comcast for 10 years, never, ever had a situation where I couldn't unlock an account. So, counting the days until my contract is over! A year and a half, sadly.

Email and sub acounts

Is there any way I can move my email and sub accounts over to my verizon business accounts?

Yes, depending on your services you'll need either a "repoint" or a "scrub." You will have to contact Verizon's tech support to get it done though. They have options available on their Contact Us page.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Creating new e-mail sub account

I have been trying to create a new e-mail sub-account. I follow the instructions and then this message >
Sub Account Creation
Congratulations, your secondary account
(****@btinternet.com) is now created!
This username can now be used to access
BT Yahoo! Internet services and is also your email address.
Additionally,
to protect your identity, this profile - - was automatically created. More
Info
That is it nothing else happens and when I try to log in the sub account does not exist. I tried the BT chat line and all they did was confirm the sub account did not exist. Any suggestions
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erin wrote:
Well looks like I have to give up as BT phone line help had no solution and neither did the web chat line, one chap did suggest to see if gmail would let you have the prefix for the e-mail, which it did.
Erin
Hi.
Can you pop back and edit the initial post in this thread to remove the email address ?
I've just created one, and the info says :-
"Congratulations, your sub-account ..."
which is slightly different wording to yours.
The "more info" item also shows as blank on my Firefox screen, though the source is pretty much all javascript, so could well be browser specific, or just bad coding.
However my sub account was fine (actually created 2).
Have you tried emailing the sub account to see if you get any bounce message ? It could be that the login problem is due to the issue that some people have to login to their accounts. It may start working after a few more days.
Have you tried more than once to add the same email address, and getting the "congratulations" message each time ?
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I think I screwed up my migration. I turned off the sub-accounts on my Mobile Me Family Pack before I hit the button to move my account. Now it seems I have delete all of my family's email accounts. Can they be re-activated/retrieved?

I think I screwed up my migration. I turned off the sub-accounts on my Mobile Me Family Pack before I hit the button to move my account. Now it seems I have deleted all of my family's email accounts. Can they be re-activated/retrieved? The instructions at that point were vague to non-existent.

I'm tryin to move my account to iCloud too and I have sub accounts. I deleted a couple of the sub accounts and found that one of them (didn't try the other one) couldn't login anymore. I haven't moved to iCloud yet and I was able to re-establish the sub account. I had another go at moving to iCloud and noticed that I may not need to delete the sub accounts, it just warns that I won't be able to add or delete them after moving to iCloud. Maybe that is the way to go. Move the main account to iCloud without deleting the sub accounts?? Maybe this will leave the sub account owners able to move in their own time.
I don't know if you can fix what you have done if you have already moved to iCloud with your main account. Might be time for you visit the local Genius Bar or call Apple support.
I may try a visit to my local Genius Bar over the weekend if I can make an appointment ;-)

Cannot see sub-account emails in My Verizon

I recently replaced my hard drive and now Windows Live Mail is no longer available. So I'm trying to use My Verizon to check my emails. The only problem with this is that any emails to my sub-account emails are not appearing in My Verizon. How do I fix this. If I can't see my sub accounts I'll have to migrate to another email service like gmail. Can anyone help????

Your primary account and sub accounts are separate accounts in Verizon. If you want to access your sub account's messages, you'll need to log into that account.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Sub-account cannot send email from Apple Mail

I've tried setting up two sub-accounts to send/receive email but no matter what I try, these accounts error out on sending email. Looks like they aren't recognized by smtp server. Is there a different setting for sub-accounts?

I fixed my problem - I deleted my email account on my iPhone, then tried to setup a new account. I had a few problems setting it up. It wouldn't recognize the incoming or outgoing servers and I lost my email altogether for a few hours. Then I changed every setting possible and finally figured out that I had 2-3 "Other SMTP Servers" as well as my "Primary Server". Once I deleted the Other SMTP Servers, my email worked and i'm able to send emails now!
I also think changing the "Server Port" number helped solve my problem also, and making sure "Use SSL" was turned off.

Email sub account locked out & won't unlock

My "primary" email account already went through the verizonwireless annoyance now, one of my "sub" email accounts is locked due to excessive failed attempts. Ok, normally I can deal with that. However, when prompted to change password & security question - it is defaulting to my PRIMARY account NOT my SUB account.
After going through the prompts and making the changes - my SUB account issue is still UNRESOLVED. Anyone else having this problem???
Thanks in advance for any help.
Graham

Hello grahamgv
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Spam in email sub-account

I do not use any explicit spam protection tools other than what comes automatically with my Verizon DSL email service. My primary user account gets no spam, but a sub-account is flooded with spam daily. How can I extend anti-spam protection to the sub-account? Thanx...

I do not use any explicit spam protection tools other than what comes automatically with my Verizon DSL email service. My primary user account gets no spam, but a sub-account is flooded with spam daily. How can I extend anti-spam protection to the sub-account? Thanx...

Add a way to find or reset password of email sub accounts

There is currently no way to find the password of sub accout email addresses. It is easy to retrieve or reset the password of your primary Verizon email address. It is impossible to do this for sub accounts.....or it is incredibly well hidden. PLease fix this!

My response from a previous thread (which I found easily with the SEARCH feature):
You change a forgotten password for a sub account the same way you do for the primary account. There's a "Forgot Password" link that will reset it for you once you answer the Secret Question, or you can contact Technical Support and they can reset it for you. There are several options for getting in touch with someone in Tech Support on the Contact Us page.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Unable to receive sub-account emails in Windows Ma...

Family members living a distance away have a btinternet main account with a sub account. Both accounts are managed by their Windows Mail and have been operating fine for over 2 years. Last week an error 553 was given. Sub-account emails could be neither sent or received from Windows Mail. I went through the verification process via WebMail for them. Immediately they could send emails from the sub-account again, but not receive. The send and receive reports for both accounts report successful with green ticks. BT has remoted onto the PC and checked out the settings and declared it all working, yet still no emails received. I can see all the emails waiting via webmail. I've checked that emails can be sent to, and received from, another email address. What has changed? Is it possible the verification was incomplete?
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ThePuffin wrote:
Family members living a distance away have a btinternet main account with a sub account. Both accounts are managed by their Windows Mail and have been operating fine for over 2 years. Last week an error 553 was given. Sub-account emails could be neither sent or received from Windows Mail. I went through the verification process via WebMail for them. Immediately they could send emails from the sub-account again, but not receive. The send and receive reports for both accounts report successful with green ticks. BT has remoted onto the PC and checked out the settings and declared it all working, yet still no emails received. I can see all the emails waiting via webmail. I've checked that emails can be sent to, and received from, another email address. What has changed? Is it possible the verification was incomplete?
Hi. Welcome to the forums.
There is no particular need to verify any BTinternet sub accounts.
The reason for this error is a settings change by some means or other, even accidental. As there have been mail server issues for a number of weeks now - is it possible your family may have tried to alter their Windows Mail account settings to try to fix the problem ?
Verification has actually nothing to do with receipt of email, so that sounds to be a settings issue.
I would suggest contacting your family to check the account settings again, and make sure that each one only refers to the email address in question, and any primary account details (e.g. that needed for verification) is removed from the sub account..
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Re: Cannot verify an email sub account

Please help.
I had an email sub account last year which was verified without any problems. Unfortunately I deleted that sub account by mistake this year.
The sub account I'm after is waiting to be verified in my primary account but I cannot receive the verification email. I used to get 553 error but having just got a new laptop I thought I'd try verification again but can't get the verification email and no 553 messages.
I called BT and get told it's impossible for me to get an email address I originally had back again.
Can you help please?
Thank you.

allsortz wrote:
Thanks for replying keith.
I deleted the account in January I think so it is now over 3 months.
Hi.
Indication is that the sub acconut time limit for re-use is now 110 days. It used to be 90 days, but that appears to have altered.
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Email migration - sub accounts

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