Email Not Ready Icon visible in CSD when no Email server is used
HI,
We have implemented a new contact center in the UCCX 7.0(1)SR5 cluster with no Email feature. But when one logins into the CSD, you see this Email Not ready icon appeneded to the current agent status. Note that this is not the case with all the agents and also doesn;t always happen to the same agent. When I ask the agent to completely close out of CAD and log back in, it just magically disppears. I also checked that these icons are marked as not visible in the CDA. This is not affecting anything but the supervisors are confused when they see this status appened to a few agents espl. when we are not using any email fucntionality and our cluster doesn't include any email server. Please see the screen shot below.
Any thoughts or leads is highly appreciated!
Thanks,
Hi
This mostly looks like a defect which requires more investigation.
I will request you to open up a TAC case if you haven't done yet
Thank you
Anuj
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All,
We use CCX 7.0 premium.
In UCCX 502, when user is in Ready status, Not Ready icon is greyed out. It is very easy to tell whether agent is Ready or Not Ready. In CCX 7, the icons no longer get greyed out. It is very hard to tell what is the current status of CAD.
I looked at CDA and could not find a fix. Any suggestion how to change it?
Thanks.Hi Wenqian,
I am not sure if you are aware of this, but UCCX 5.0.2 does not support CAD on Windows 7. The first UCCX release that does support Windows 7 is UCCX 8, which is currently available and 7.0.2 which is scheduled to release at the end of the year. Please see the following link for Windows 7 support
Cisco Unified Communications Support for Microsoft Windows 7
https://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_bulletin_c25-563280_ps1846_Products_Bulletin.html
You can also use the Compatibility Matrix as well
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crsmatrxeol.pdf
CAD on Windows 7 for UCCX 8 has the same behavior with regards to ready/not ready buttons. Many customers requested that the agent be able to change reason codes without going ready and this change was implemented for that reason.
Regards,
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My iPad2 does not reduce the size of photos when I email them - however my iPhone does, can I make my iPad reduce the size as well?
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Sun (TM) Enterprise 250 (2 X UltraSPARC-II 400MHz), No Keyboard
OpenBoot 3.16, 1024 MB memory installed, Serial #15131886.
Ethernet address 8:0:20:e6:e4:ee, Host ID: 80e6e4ee.
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Rebooting with command: boot
Boot device: net File and args:
Using Onboard Transceiver - Link Up.
Timeout waiting for ARP/RARP packet
Timeout waiting for ARP/RARP packet
Timeout waiting for ARP/RARP packet
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Sun (TM) Enterprise 250 (2 X UltraSPARC-II 400MHz), No Keyboard
OpenBoot 3.16, 1024 MB memory installed, Serial #15131886.
Ethernet address 8:0:20:e6:e4:ee, Host ID: 80e6e4ee.
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Rebooting with command: boot
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Using Onboard Transceiver - Link Up.
Timeout waiting for ARP/RARP packet
Timeout waiting for ARP/RARP packet
Timeout waiting for ARP/RARP packet
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Variable Name Value Default Value
tpe-link-test? true true
scsi-initiator-id 7 7
keyboard-click? false false
keymap
ttyb-rts-dtr-off false false
ttyb-ignore-cd true true
ttya-rts-dtr-off false false
ttya-ignore-cd true true
ttyb-mode 9600,8,n,1,- 9600,8,n,1,-
ttya-mode 9600,8,n,1,- 9600,8,n,1,-
pci-slot-skip-list none none
pci0-probe-list 1,3,2,4,5 1,3,2,4,5
upa-port-skip-list none none
diag-level min min
diag-script normal normal
diag-targets none none
diag-trigger power-reset power-reset
diag-continue? false false
diag-passes 1 1
diag-verbosity tests tests
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mfg-options server
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system-board-serial# 5015440072176
system-board-date 3a06ad42
fcode-debug? false false
output-device ttya screen
input-device ttya keyboard
load-base 16384 16384
boot-command boot boot
auto-boot? true true
auto-boot-on-error? false false
watchdog-reboot? false false
diag-file
diag-device net net
boot-file
boot-device disk:a disk net disk net
local-mac-address? false false
ansi-terminal? true true
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security-password
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oem-logo
oem-logo? false false
oem-banner
oem-banner? false false
hardware-revision 80 80 80 80 80 80 80 80 ...
last-hardware-update
diag-switch? false false
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screen /pci@1f,4000/TSI,gfxp@5
disk5 /pci@1f,4000/scsi@3/disk@c,0
disk4 /pci@1f,4000/scsi@3/disk@b,0
disk3 /pci@1f,4000/scsi@3/disk@a,0
disk2 /pci@1f,4000/scsi@3/disk@9,0
disk1 /pci@1f,4000/scsi@3/disk@8,0
disk0 /pci@1f,4000/scsi@3/disk@0,0
disk /pci@1f,4000/scsi@3/disk@0,0
scsi /pci@1f,4000/scsi@3
cdrom /pci@1f,4000/scsi@3/disk@6,0:f
ta¾pe /pci@1f,4000/scsi@3/tape@4,0
pcia /pci@1f,2000
pcib /pci@1f,4000
pci0 /pci@1f,4000
flash /pci@1f,4000/ebus@1/flashprom@10,0
nvram /pci@1f,4000/ebus@1/eeprom@14,0
parallel /pci@1f,4000/ebus@1/ecpp@14,3043bc
net /pci@1f,4000/network@1,1
ebus /pci@1f,4000/ebus@1
i2c /pci@1f,4000/ebus@1/SUNW,envctrltwo
floppy /pci@1f,4000/ebus@1/fdthree
tty /pci@1f,4000/ebus@1/se@14,400000
More [<space>,<cr>,q,n,p,c] ? ttya /pci@1f,4000/ebus@1/se@14,400000:a
ttyb /pci@1f,4000/ebus@1/se@14,400000:b
rscctl /pci@1f,4000/ebus@1/se@14,200000:sspctl
rsc /pci@1f,4000/ebus@1/se@14,200000:ssp
ttyc /pci@1f,4000/ebus@1/se@14,200000:ssp
ttyd /pci@1f,4000/ebus@1/se@14,200000:sspctl
keyboard! /pci@1f,4000/ebus@1/su@14,3083f8:forcemode
keyboard /pci@1f,4000/ebus@1/su@14,3083f8
mouse /pci@1f,4000/ebus@1/su@14,3062f8
name aliases
{0} ok boot disk
Boot device: /pci@1f,4000/scsi@3/disk@0,0 File and args:
Drive not ready
{0} ok probe-scsi-all
/pci@1f,4000/scsi@3,1
/pci@1f,4000/scsi@3
Target 0
Unit 0 Disk IBM DDYST1835SUN18G S94N
Target 4
Unit 0 Removable Tape HP C1537A L706
Target 6
Unit 0 Removable Read Only device TOSHIBA DVD-ROM SD-M14011007
Target 8
Unit 0 Disk FUJITSU MAJ3364M SUN36G 0804
Target a
Unit 0 Disk SEAGATE ST336704LSUN36G 032C
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