Email not sending in Business One

Hi Experts,
I have a customer that is trying to email using B1 and the emails just sit in the outbox and don't send. They are not receiving an error and it is only on one user and one computer in the system. If the user that is trying to send the email logs in under a different user they are able to send email just fine. Both users are super user. Any help is much appreciated.
Best Regards,
Jeff Haldeman
Support One

Jitin thanks for the quick response! I have checked for these errors. There are no SBOMAIL errors on the customers machine, but on the server I have found this error: "The description for Event ID ( 62 ) in Source ( SBOMail ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Faild to connect to SMTP server." The last time this error came was on December 4th and the issue happend this morning also. If you are able to help further that would be appreciated thanks again!
Jeff Haldeman
Support One

Similar Messages

  • Mail in OS Mavericks HELP!!! Why do some of my emails not send despite the sent sound playing?

    Dear Mac Community
    I have a MacBook Pro running OS 10.9.1 and everything is fully updated.
    I use the Mac Mail programme to send and receive Gmail emails as I have done for many years.
    Recently, I started to notice a worrying problem. Every 10 or 20 emails or so, (I haven't noticed a specific regularity), I write an email and press send. The mail seems to send fine and I get the sound notifying me it has left the outbox. However, when searching for a reply, I find that in fact it is not in sent items, and it has only been located in Archive - Gmail (all mail) or Trash - Gmail, and not in any sent folder. Indeed, when I ask the recipient if it has been received they say no.
    Since the mail programme is telling me at the time of sending there isn't a problem, how can I ensure that all emails are sending correctly without checking 'sent items' every time I send one, which would be deeply frustrating. I've only noticed this a few times because key emails haven't been replied to - but it's possible that there have been several other incidences I haven't been aware of.
    I don't know if this is related, but another similar problem occasionally arises, whereby an email pops in on my phone (iPhone 5s also using mac mail programme for gmail) but not on the computer. In fact I can't see it unless I click on the 'Gmail Archive' folder where it appears, and copy it manually into my inbox. The regularity of this seems to be equal to that of the former problem, which is why I wondered if it could be related.
    All help gratefully appreciated
    Thanks
    MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.1)

    In that case your email provider's server is having difficulties to deliver the message to the recipients email provider server.
    This has got nothing to do with Thunderbird.
    There is little you can do though. You may have the recipient to check with his email provider if they have any issues.

  • Credit Note in SAP Business One

    Hi All,
    We want to reimburse some of the customer promotional expenditure ( e.g. trade scheme operated in the market, distribution expenditure undertaken, display given etc ) in form of credit or we want make credit entry for the same reason to the customer  which should be adjusted with subsequent sales in future.
    But we could not find above facility in SAP Business One.
    You are aware that the credit note issuing is a regular process adopted by all companies and is quite common in FMCG business. We want that each and every single credit note has to be documented in the system and reconciled against each party's claims .
    Please help us with a proper solution  for the  process of system generated Credit Note as that will help us a lot.
    Regards
    Arindam

    Hi Arindam,
    To access the credit note module window from the SAP Business One Main Menu, choose Sales u2013 A/R  A/R Credit Memo. Also make sure that you have the credit note option selected in the main menu form settings. Also please check that you have the right permissions and license assigned to the user performing this function.
    For legal reasons, you cannot change or delete a delivery or invoice that you enter in SAP Business One. However, the customer might send the goods back for various reasons, or you may have made a mistake when you entered the documents.
    If a sales transaction for which you record an accounting and an inventory posting has been completely or partially reversed, you must enter a corresponding sales document to clear it. This document reverses the changes in terms of stock quantities and monetary values.
    The credit memo is the clearing document for the invoice and for the returns. If the goods were delivered to the customer and an invoice has already been created, you can partially or completely reverse the transaction by creating a credit memo. With the credit memo y
    ou correct both the quantities and the monetary values. The system increases the stock of the credited items by the amount specified in the credit memo. The credit memo credits the value in the customer account in the Accounting system and amends the revenue account by the same amount. The system corrects the tax amounts automatically.
    SAP Business One enables you to create an A/R credit memo with a zero amount. You can do this when you clear A/R invoices for items delivered without a charge, for example, for items that are part of a promotion or covered by a service contract.
    Hope this helps.
    Kind regards,
    Matt

  • IPad email not sending

    Hello all,
    I just composed an email on my iPad, tapped [Send], and it disappeared. Permanently, by the looks of things. The Drafts, Outbox, Sent Messages and Sent folders are all empty. There is no record of my composed outgoing message.
    Here's my only clue: When I check all the places said email should be residing, all the folders are hung up in "Connecting" status.
    Outgoing mail server settings: fine.
    Internet connection: fine.
    I can receive mail.
    I asked the guy next to me to check his work mail (coxmail) from his Mac Book Air...fine.
    Do I need help? or just a beer? what am I missing?

    Were you sending via a MobileMe SMTP Server?  You may find the following chat session with MobileMe amusing and it may explain the problem either from the IPAD Mail program or MobileMe or other "online servers" such as Google, Hotmail etc.
    I didn't have much room to write and couldn't review what I was writing.
    Customer [7:14 p.m.]:
    I composed two messages today. A new message and a reply to a message I received on my MobileMe server.
    Customer [7:14 p.m.]:
    Whatever the reason, my default SMTP for new messages was MobileMe.
    Customer [7:14 p.m.]:
    At the time I composed the messages I didn't know I was offline (I am in a hotel where I need to authenticate every 24 hours).
    Customer [7:15 p.m.]:
    I authenticated and went back online and just assumed my mail would be sent. I checked my mail and was receiving mail on all three servers.
    Customer [7:15 p.m.]:
    I realized later that the two emails I composed did not send, were not in sent items, were not in drafts, and not in "outbox"
    Customer [7:16 p.m.]:
    I then tried to recreate the problem by going offline.
    Customer [7:16 p.m.]:
    I composed a message with me.com as the server - the message did not appear anywhere after pressing send.
    Customer [7:16 p.m.]:
    not in drafts or an outbox or any other folder.
    Customer [7:16 p.m.]:
    When I went online however, the message was found in some kind of cache and sent.
    Customer [7:17 p.m.]:
    Now I'm hoping there is a way to retrieve these two messages
    Advisor [7:18 p.m.]:
    I can understand your concern with this issue. What were the subject titles of the emails you are searching for?
    Customer [7:18 p.m.]:
    I can give you an approximate time I went online.
    Customer [7:19 p.m.]:
    I believe one was called "status" and the other was "card details"
    Customer [7:20 p.m.]:
    Six hours and 40 minutes ago - roughly
    Advisor [7:20 p.m.]:
    Okay, thank you. Actually right now we are having a issue with all mail servers today. At this time, we are asking customers to use their online account at www.me.com to send and receive messages. This is a brand new issue and we are working to get this resolved as soon as possible.
    Customer [7:21 p.m.]:
    Here is my concern. The email I wrote was long and involved and to recreate it would be very difficult - do you believe this email has been permanently lost?
    Advisor [7:23 p.m.]:
    No, absolutely. If the mail was sent through MobileMe servers then it is there.
    Customer [7:23 p.m.]:
    Well that is what I'm asking - was it left in some unknown cache location on my iPad or was it transmitted?
    Customer [7:23 p.m.]:
    How would I know.
    Advisor [7:24 p.m.]:
    No, I'm talking about MobileMe servers that you would not be able to see on your iPad or in me.com. Not a Sent folder or Draft folder. We would have to retrieve the message.
    Customer [7:27 p.m.]:
    I understand that - but since I tried to recreate the problem I noticed that a message composed and sent on the ipad while offline is "saved" in an unknown location. When coming back online the mysteriously "saved" message is found by either MobileMe and Ipad and "sending" appears below the status. Of course these two emails have now been missing for almost 7 hours so I was wondering if you can confirm they are on your server.
    Advisor [7:29 p.m.]:
    We cannot see actual messages or their titles on the server. We can only see the amount of messages in each folder. They would have to searched for to pull them from the server.
    Customer [7:29 p.m.]:
    ok what is the next step - as this is time sensitive.
    Advisor [7:30 p.m.]:
    Please give me a few minutes.
    Customer [7:40 p.m.]:
    I'll be away from my computer for a few minutes as well so if you return in my absence please don't disconnect
    Advisor [7:41 p.m.]:
    Thank you for waiting. This issue requires an escalation which means a Senior Advisor will contact you within 24-48 hours through an alternate email address. Can you provide an alternate email address please?

  • Emails not sending, "stuck" in the outbox and no error message

    I have been trying to send emails for a few days now and they will not send. They go to the outbox file and then the don't leave. There is no error message and my POP account, .mac account, and the smtp.mac.com are all working correctly. I can still receive mail. The emails don't get sent to the draft file.

    What does “my POP account, .mac account, and the smtp.mac.com are all working correctly” mean? Which account has the problem? Those accounts are clearly not working correctly if you have this problem...
    What does “The emails don't get sent to the draft file” mean? Which messages would you expect to be moved to Drafts and as a result of doing what?
    I assume that the account is "online", i.e. Mailbox > Go Online appears disabled (grayed out), right? If that's the case, try this:
    1. In Mail, move any messages waiting in Outbox to another mailbox (e.g. Drafts), to avoid losing them.
    2. Quit Mail.
    3. In the Finder, go to ~/Library/Mail/Mailboxes/.
    4. Locate Outbox.mbox and move it to the Trash.
    5. Open Mail. A new (empty) Outbox.mbox will be created automatically. Check whether the problem is fixed.
    Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. That is, ~/Library is the Library folder within the user’s home folder, i.e. /Users/username/Library.

  • Why will IMAP email not send from Mac OS 10.10.1 Yosemite Mail even though it is configured the same as on my old Macbook (and emails are sending just fine on the old computer)?

    I can receive but cannot send IMAP email on my 1&1 mail account from Mac OS 10.10.1 Yosemite Mail on my new Macbook Pro. The account is set up the same port, password, username, server name as on my old Macbook and emails are sending just fine on the old computer.
    When I hit send on the new Macbook Pro running Yosemite I get this message:
    "The connection to host ... on port 993 failed.
    Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent."
    It shows the server as (offline)
    I've tried erasing and typing in the password.  I've tried both checking and unchecking Automatically detect and maintain account settings. Still cannot send.
    I also have a Gmail account and it is working...

    email service uses an Incoming Server and an Outgoing Server. Mac Mail makes access to the Incoming Server(s) obvious, and hides the settings for the outgoing Server(s). A quick and easy way to get access to the Outgoing Servewr settings is to use:
    Window > Connection Doctor ...
    ... then click on the red light for the Server that is not working for you to see its settings.
    This web page will make an educated guess about how to set up your Servers, and NO SPAM will follow:
    https://www.apple.com/support/mail-settings-lookup/

  • I need help in trying to fix on why my phone is not sending iPhotos to one of my contacts

    I am not able to send photos to one of my contacts

    You might need to send your iPhone back in to Apple, go to an apple store, or get a new iPhone unfortunately. I personally would go to an Apple Genius at the Apple Store. They're really good.

  • EMAIL not sending as MAIL says I have exceeded my daily limit

    I have been tryin to send emails from my iPad and I get an error message saying "a copy of this email has been placed in you outbox as you have exceeded your daily limit". Sinde when do we have limits on the amount of emails we can send? This one has me stumped?

    Who is your ISP/email provider? Some do impose limits to discourage spam and/or have bandwidth limits. Are you using iCloud or ?
    Here are the limits set by iCloud:
    http://support.apple.com/kb/HT4863

  • Outlook email not sending?? whats up with this?

    Iphone 5S not sending outgoing messages? can anyone help?

    Is this a work account.
    Did you double check your email settings?
    Have you deleted and re add the account?

  • Email not sending

    Outgoing email not working. I am receiving sporadic email and other data works, but my outgoing emails are not working.  I have turned phone off and closed email app, but this does not help. Thank you.

    I had the same problem yesterday and posted to ask if there were outages like a Verizon store told me (but I got no replies nor saw anything on line about such a thing). Anyway, there are a couple of things to try since it appears to be the IPhone and a network not talking well. In settings try to turn airplane mode on and then off. That worked for some people in my research. Turning the phone off and on did not help me.
    What did me help was to delete the email account on the phone (settings>mail contacts calendar>click on your email account and find "delete") and then reinstall it (easy to do but I leave messages on the web server for 21 days for business backup and had to delete hundreds when they reappeared on the iphone - ouch).
    I had several error messages saying I did not have internet and couldn't even go on Safari at the time and can't see what connection it had with my email network but all was well after I deleted the email account. Good luck.

  • Server aol imap cannot be contacted on the default ports...emails not sending

    my emails are not sending it says
    cannot send message using the server aol
    the server AOL IMAP cannot be contacted on the default ports

    Hello Sophie,
    Thank you for all the information you provided about what is going on with your email on your MacBook Pro.  I recommend following the steps in the article below to continue isolating and troubleshooting the issue you are experiencing with Mail:
    OS X Mail: Troubleshooting sending and receiving email messages
    http://support.apple.com/kb/ts3276
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • POP3 email not sending on iPad2 with exact same server info as what I've got on the iPhone!

    I have a pop3 account and my own mail servers that I can't send and receive emails with no hassles what so ever. Problem is now the bloody iPad with exactly the same information will not send any emails but will receive them. Please note that I have checked sync manually on both iPad and iPhone but the problem still exists.

    I can't help directly with your problem but you might check here http://tim.id.au/laptops/apple/macpro/ for a service manual which could answer your question.

  • Email not send mail using yahoo

    my mail will recieve messages from yahoo mail but won't send.
    i have SSL on both my incoming and outgoing mail.
    my SSL for incoming is 995
    and for out going is 465
    both with the correct password and username.
    i am running mac osx 10.5.4

    Sorry to have to be gone most of the day.
    You are saying that with the Activity monitor, it never connects, and never enters the transmitting phase?
    Do you have an email account with your ISP or is this Yahoo what is provided by your ISP?
    In Leopard, with some connections, there can be an issue not experienced in Tiger. I had this issue, but it only slowed sending and not completely cut it off. I will paste in what I and others have done to work around the issue:
    I have experienced the same behavior. For me it is corrected by entering a primary and secondary DNS address in the modem. I think this behavior differs for some people, and must be related to interaction with specific ISPs. Since I don't have Leopard on a laptop, I have not tested in remote venues.
    I changed my Modem to have dedicated DNS address. It may be possible to do in the router, instead, but I did mine in the Modem. How that is done will likely depend on the brand of modem. You will likely need to query your ISP to get the server DNS number -- if so, they would be able to guide the change in the modem.
    For me, it could be done in the Setup/DHCP dialogue with the modem, via browser. I have no confirmation of this resolving not sending, but suspect sluggish connection to the SMTP could lead to time outs and total failure to send.
    Ernie

  • Email not sending...only recieving?

    Have had new 4s for a week all of a sudden I can not send only recieve emails in my hotmail account.  Get this message, "An error occurred while delivering this message". I have deleted and added the account, which has been verified, multiple times.  Still the same error...any ideas?  Thanks

    I have the same problem with my new 4s. Did you (or anyone else) find a solution to the problem yet? Thanks!

  • Email not sending after iOS7

    my verizon email won't send on the iPad or the iPhone 5 after uploading iOS7 - anyone else having these problems? I've checked the emails, settings & the email is sending on the MacBook pro. Thanks for any suggestions.

    Hi monkey1a,
    Thanks for visiting Apple Support Communities.
    If email is not sending on your iPad after updating to iOS 7, see this article for steps that can help:
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    Restart your iOS device.
    Delete the affected email account from your device.
    Tap Settings > Mail, Contacts, Calendars.
    Choose the affected email account, then tap Delete Account.
    Add your account again.
    Cheers,
    Jeremy

Maybe you are looking for