Email not valid for title (viewer builder)

hi everyone,
I'm on DPS professional edition, trying to set a new viewer for android, in the first screen I enter the email and password I used to create the folios (the folios are already in the folio producer, published as privated and free) but I keep getting the error EMAIL OR PASSWORD NOT VALID FOR TITLE
I've been looking for solutions in the forum, but cannot find it, there is an image in attachment in case it helps.
Any recomendation on how should I proceed?
thanks!

ok, I called Adobe customer care and the problem has been fixed, here we go:
login with the master account
go to Account Administration and create a new user (the new user has to be different from the master, and it has to be a real email adress
give this new user all access
logout from the dashboard
click on forgot your password, it will set a password for DPS dashboard
login with the new user id
now you can create the viewer app
Hope it helps,

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Email not valid for title (viewer builder)

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