Email Notification for Sub-Folders on a Samsung Note 2 device

My company recently switched to an internal Exchange Server. I have a Samsung Note 2 phone. In my Outlook, I have many Sub-folders that I use along with rules so that as email comes in, it is automatically placed in the Sub-folder. When
this happens, there is no notification on the Note 2 device that an email has come in. Nor does it download until I manually drill down on the phone to that particular folder. The long and short of it is I am not getting notified of these emails.
Is there a setting either on the phone or in Exchange that needs to be adjusted?
Thank you.

Hi,
According to your description, you need a email notification for sub-folder.
And you can try the following workaround:
Add the condition “display a Desktop Alert” in the Outlook rule which you have apply to the sub-folder.
If you have any question, please feel free to let me know.
Thanks,
Angela
Angela Shi
TechNet Community Support

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