Email notification icon

I have an icon on my screen indicating that I have an email message.  I've cleared all my email messages and searched in all of the other folders (thinking there was a stray voicemail, missed call message etc.) but there is nothing in any of the folders.  Why does this icon stay on my screen?  How do I find out why it is there?  I've used my BB for some time now and have never had this problem.
Solved!
Go to Solution.

Tips for clearing that unread message... try them in order.
If you have a rogue New Message icon on your Homescreen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:
Try these options:
* Open your main Messages folder and highlight today's date, click the menu key and select Mark Prior Opened.
* Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or with the BlackBerry powered ON, remove the battery and reinserting the battery)
* View Messages > Saved Messages
* View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)
* Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN
* Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)
* Connect to Desktop Manager > Backup/Restore > Advanced. On the right-hand pane is the list of data on your device. Scroll to the email messages database and highlight it, then below, select CLEAR. This will clear your device of all messages.
* Wipe and reload your OS.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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    welcme to the frums!
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