Email Notification in lead center

Hi,
I have an issue with email notificaiton in Lead Center of Telesales.
Once the lead is converted into qualified, Sales channel and Lead rank will be populated automatically and email notification workflow will be
triggered and email is sent to lead owner.
But in our case, we created lead with manual selection of Sales Channel and converting the lead to qualified. At this point email notification workflow is not triggering.
Not able to understand the Sales Channel role in triggering the email notification workflow.
Sateesh.

Once the lead is converted into qualified, Sales channel and Lead rank will be populated automatically and email notification workflow will be triggered and email is sent to lead owner.
Can I understand if the above functionality is a customization or available out of the box?
Thanks,
--Sunil                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

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          l_ana_report  VARCHAR2(32767); --empty_clob; --clob :=
          l_header VARCHAR2(1000);
          l_footer VARCHAR2(200);
          cnxn UTL_SMTP.connection;
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        <!--.style1 { font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt; font-style: normal; color: #FF0000}-->
        <!--.sidebar1 { font-family: Arial, Helvetica, sans-serif; font-size: 10px}-->
        <!--.text { font-family: Arial, Helvetica, sans-serif; font-size: 12px}-->
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    Edited by: k_17 on Aug 1, 2011 2:41 PM

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        <!--.style1 { font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt; font-style: normal; color: #FF0000}-->
        <!--.sidebar1 { font-family: Arial, Helvetica, sans-serif; font-size: 10px}-->
        <!--.text { font-family: Arial, Helvetica, sans-serif; font-size: 12px}-->
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    Finally, you can take a look at this monitoring best practices paper that describes how you can leverage EM12c to set up monitoring in a scalable way:
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    Ana

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