Email password problems and phone help so usless.
So fed up with BT.
Last week I was forced to change my password over and over and over and over.
'We've detected some unusual activity on your email account.......'
Which everyone on this forum knows is rubbish, and is just some glitch that BT cannot sort out. Its been going on for years.
The fall out from this is that although I can now recive mail I cannot send it in Windows Live mail.
BT operator tells me they have no training for Windows Live Mail and cannot help me. Thats it apparently, I've got to like it or lump it. Thanks BT.
Isn't Windows Live Mail one of the most popular email programs out there?
See
http://bt.custhelp.com/app/answers/detail/a_id/41559/~/setting-up-bt-email-on-windows-live-mail-with...
Thunderbird also works well on BT Mail.
http://forumhelp.dyndns.info/email/thunderbirdbtmail.html
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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Email address hacked via iphone. iphone locked home screen displaying my email password! and has been reset. now unable to restore iphone, saying i do not have permission
If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
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syncing i4phone 4s so that it deletes email on computer and phone at the same time
Has nothing to do with syncing your phone. Determined by what type of email account you have. To keep mail in sync requires an IMAP or Exchange account, not possible with a POP account.
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Email Password Problem using Android Mail and MyMa...
Have 3 BT accounts one of them just will not allow a correct email password to be accepted on either the Android Email App or MyMail app.
I have reset password on main portal and can easily log in on PC and download to Outlook without an issue,
BT support says unable to assist.
Any ideas?Pleae do not think me a fool have had androd apps for email for years.
Everything is right, it is an BT issue, I have 2 otehr BT accoutns that work fine.
I deleted and reinstalled the MyMail but this one account just will not accept the password on this app or on the standard Android Mail App.
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E52 - setting up email creates problems...HELP!
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my administrator is certain that i have the wrong password. is this so, or are some settings in my MS outlook not correct? or does the problem lie within the phone? i wonder if i am really this stupid that i can't even type my password correctly (and i have already retyped it...), or is there another explanation...(hopefully)
i would be really thankful if sb could help me!Hi Rexie,
Thank you for your reply You will have to forgive my ignorance here as this probably is a dumb question, but is @email an application I can download, or is it in the Droid X and I'm just not seeing it? I really appreciate your time and help. I've looked through settings, etc... There has to be a way to get my work email going here. That's huge for me. I'm not familiar with push/poll, so I might need baby steps here. Thank you again! -
RE - Email Password Problems - KerryG
All well and good, Kerry. Unless you have an Apple. Then Safari tells you you are being directed to a site it does not recognise, which does not have a "Valid Certificate" and which could be posing as a BT Site.
I personally would not want to continue beyond that message, so I can't change my email account passwords. The only way I can do it myself is to set up a new email address and delete the old one which is not very helpful.
Although a BT rep rang me and offered to change password over the phone, I'm not too happy about doing that either. I can't believe I'm the only Apple/BT user to get this message. I can accept to may use different servers or even different providers to deal with the various aspects of your service, but surely you could have a word with Apple and make sure all your contractor/sub-contractor sites are suitably certified?
If this doesn't improve soon, its byebye BT as I need a secure email account and I need to be able to reset my password myself.pollyxxx wrote:
All well and good, Kerry. Unless you have an Apple. Then Safari tells you you are being directed to a site it does not recognise, which does not have a "Valid Certificate" and which could be posing as a BT Site.
I personally would not want to continue beyond that message, so I can't change my email account passwords. The only way I can do it myself is to set up a new email address and delete the old one which is not very helpful.
Although a BT rep rang me and offered to change password over the phone, I'm not too happy about doing that either. I can't believe I'm the only Apple/BT user to get this message. I can accept to may use different servers or even different providers to deal with the various aspects of your service, but surely you could have a word with Apple and make sure all your contractor/sub-contractor sites are suitably certified?
If this doesn't improve soon, its byebye BT as I need a secure email account and I need to be able to reset my password myself.
Hi.
Have a look at my shortcuts, option 3 for a direct link to the password change area. There is no real need to specifically change the password when the server is throwing up access problems.
(I've checked the link in Safari on Win 7, and it brings up no specific certificate.)
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures -
I've had this macbook for about 1-1/2 years and for the first year or so had no email-related problems. However, for the past 6 months or so, I have password problems relating to one of my email accounts. Several times per day (even several times per minute), I will get a message on the screen something like this: The incoming mail server incoming.verizon.net has rejected the password for the account (my personal email account). Please re-enter the correct password. There is a little checkbox "remember this password in my keychain". Doesn't matter whether I check this box or not, five minutes later the message is there again.
I have gone to Preferences/Accounts, deleted and re-entered the password, but it has no effect. I have three other email accounts on this macbook that are unaffected.
Can anyone help? I'm getting reeeaaaalllly frustrated.Hi there!
OK--some confusion here. There are two types of accounts to discuss -- your BIS account and your email accounts.
BIS is Blackberry Internet Service, the service, hosted by your carrier, that provides the conduit between your BB and your internet facing email services (e.g., Yahoo, Gmail, etc.). BIS has credentials for accessing it.
Your email accounts likewise have their own credentials. These credentials are stored within BIS so that it can, without your intervention, check your email services and see if there's anything to deliver to your BB...and do so if there is.
The screen you described sounds like your BIS credentials screen -- those credentials are whatever they are. And probably not the same as your email account credentials. You need to know what your BIS credentials are..they are yours. If you don't know them, then you need to contact your carrier for assistance as they manage your BIS account.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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PIN: C0005A9AA Display/Scan Bar Code -
Intermittent email password problem
Good day,
My girlfriend has been using her btinternet email account for a few years without issue, but about a month ago she started getting intermittent login failures to her BT Yahoo email account; Outlook pops-up the "request network password" and Thunderbird pops-up a message about the name or password being invalid. There are no error codes. However, if she uses a browser; Firefox or Internet Explorer, there is never a problem (so we know the password is correct), but if she uses an email client like Outlook or Thunderbird then increasingly, the client is unable to retrieve emails for several hours and usually whilst she is doing something else like using Excel, the emails suddenly burst into life. I work in IT as a Unix sysadmin so know my way around this basic stuff (or so I thought) but I cannot figure out what is going wrong here. We have just spent 5 hours talking to four different Indians who do not seem to understand the problem and certainly have not been able to help. Strangely enough, if we login using a browser then invariably the email clients start working, albeit for an hour or so. We have access to two computers:
Desktop running Windows XP and using Outlook 2003.
Laptop running Windows 7 and using Thunderbird.
If I use her laptop from my home then the issue is still there, which eliimates anything on her hub. If I add her email account settings to Thunderbird on my Mac I get the same issue; sometimes I can retrieve her mail, sometime I cannot.
Nothing has been changed on her desktop but I have tried just about every setting for SMTP in Thunderbird, some work for a short while. One of the Indians remotely checked Thunderbird on the laptop and another checked Outlook on the desktop. Of course email worked just fine as they insisted we sign on with the browser. Email failed less than 10 minutes after the first call ended today and with the operator insisting email is fixed forever!
It appears to me that some "rule" or setting on the BT mail server is causing the issue but as no-one seems to be able to help I am turning to the user community for something more tangible.
All ideas, suggestion welcome.
Kind regards,
Robmostly_human wrote:
Good day,
My girlfriend has been using her btinternet email account for a few years without issue, but about a month ago she started getting intermittent login failures to her BT Yahoo email account; Outlook pops-up the "request network password" and Thunderbird pops-up a message about the name or password being invalid. There are no error codes. However, if she uses a browser; Firefox or Internet Explorer, there is never a problem (so we know the password is correct), but if she uses an email client like Outlook or Thunderbird then increasingly, the client is unable to retrieve emails for several hours and usually whilst she is doing something else like using Excel, the emails suddenly burst into life. I work in IT as a Unix sysadmin so know my way around this basic stuff (or so I thought) but I cannot figure out what is going wrong here. We have just spent 5 hours talking to four different Indians who do not seem to understand the problem and certainly have not been able to help. Strangely enough, if we login using a browser then invariably the email clients start working, albeit for an hour or so. We have access to two computers:
Desktop running Windows XP and using Outlook 2003.
Laptop running Windows 7 and using Thunderbird.
If I use her laptop from my home then the issue is still there, which eliimates anything on her hub. If I add her email account settings to Thunderbird on my Mac I get the same issue; sometimes I can retrieve her mail, sometime I cannot.
Nothing has been changed on her desktop but I have tried just about every setting for SMTP in Thunderbird, some work for a short while. One of the Indians remotely checked Thunderbird on the laptop and another checked Outlook on the desktop. Of course email worked just fine as they insisted we sign on with the browser. Email failed less than 10 minutes after the first call ended today and with the operator insisting email is fixed forever!
It appears to me that some "rule" or setting on the BT mail server is causing the issue but as no-one seems to be able to help I am turning to the user community for something more tangible.
All ideas, suggestion welcome.
Kind regards,
Rob
Hi Rob. Welcome to the forums.
A few weeks ago, there were some serious issues with the mail servers causing the problems you are now seeing. Although I wouldn't say it has been fixed completely, it has certainly massively improved. However your case is probably something that seems to happen from time to time, and is typically a fleeting error - but may last a few days.
Have a look at my shortcuts, link below, option 0d/h and alter the server names. That can very often clear the problem you are seeing.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures -
Unending connectivity problems -- and Desktop Help...
I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well.
BT advised that thanks to fibre optic, my Internet should run much faster. So we had Infinity installed. I'm registered with Speedtest.net so am able to see my performance record.
The average download speed is now aroun d 6Mbps and the average upload, more than that at 7Mbps. How an upload speed can consistently be faster than a download escapes me.
But I'm not familiar with the ways of Internet connectivity and try as a I might, can't get my head around it.
This desktop computer runs Vista OS. Vista was **bleep** when it came out and is renowned for its botched handling of Internet connections. So I'm not blaming BT for the literally unending connectivity problems that are occurring now, with line drops, speeds slowing to a crawl, and no guarantee that any connection will last. But it would be good to actually use BT software to help fathom out what's going wrong here, and today's typical morning which looks like this:
1) Boot up computer. Automatic connection to hub via Netgear USB wireless adapter. Hub is on ground floor of this 3-storey property but signal strength from hub is excellent, as confirmed by inSSIDer monitoring, currently showing 54 with no other networks anywhere near that figure.
2) Perhaps 5 minutes after connection established, it's then lost. 'Local Only' is displayed. This is, apparently, a known Vista problem. But Microsoft has issued a fix for it. I know this, because it took 100 hours of ploughin g the Net to find out that MS had finally admitted to one more Vista screw-up. I've used the Microsoft router "fix it" before and it didn't work ("failed to process") so uninstalled it and have DL'd it again now and run it. This time it says it has fixed everything.
3) Computer is re-booted to make the fix effective. Computer connects to Internet. Speedtest.net check yet again confirms that upload speed is faster than download speed.
4) Connection dies. So much for Microsoft Fix It.
5) Windows diagnostics reports that it can re-set the IP profile (or something.) I click yes. The re-set goes through. Connectivity is restored. 10 minutes later, connectivity is lost. Just a red X in the tray. No connection of any kind, not even that daft 'Local Connection' only alert.
6) Reboot. Yet again. BT Desktop Help was installed here and ran OK when we were using our Netgear DSG34 router. But since the change to the BT Hub, the BT program has never run at all. So-oo. . . It has been uninstalled. And then re-DL'd and re-installed. And though the installation has been completed, clicking on 'launch' has failed to launch anything. But anyway. An hour ago, in one of the brief periods today when the Internet connection was holding up, I Revo-ed out the earlier install, DL'd BT desktop Help and re-installed it. . . and I'm still at the same stage as always, with a Firefox browser page that's open and completely blank and has been for the past 30 minutes. The URL is:
file:///C:/Program%20Files/BT%20Broadband%20Desktop%20Help/btbb/Start.html
Repeated page re-loading gets nowhere. Malwarebytes PRO is turned OFF to prevent any possibility of blocking and the antivirus is termporaily SUSPENDED. This PC runs on Windows standard firewall but even turning that OFF doesn't get the page to load. Copying the address into Internet Explorer in case there's a Firefox problem merely results in Firefox being opened and the same blank page running there.
7) After all that. . . Connection lost yet again and this time, Windows cannot connect at all. It reports that the "wireless network security key is not correct". I happen to know that it is, because this is maybe the 20th time it has reported this in the past 10 days and every time I have to key in the "correct" key all over again. . . at which point Windows still says it isn't correct and cannot repair.
Turning off the computer completely, unplugging from the wall, holding in the power switch for a full minute to clear the circuits, traipsing up and dowen three flights of stairs to turn off the hub, then wait, then turn the power back onm again. . . Ah, wot fun times I'm having here with my particular versioin of Infinity (as in, an infinity of connectivcity problems.)
Summary: I seem to be being simultaneously hit with one issue after another.
I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
Above all though: I'm really tired of repeatedly trying to run freshly downloaded and installed BT Desktop Help software but getting no further than a blank page because the program has stalled.
If anyone has any advice / suggestions, other than to buy a carrier pigeon, that'd be much appreciated.
Thanks.Thanks again to John and gg30340. Here's an update:
1) BT Desktop Help removed completely from this computer. The uninstaller itself mopped up everything, which surprised me. But anyway.
2) Bt Home Hub manager set up and working. Had to input serial number and create new password. All of this sounds fairly easy and would be if one had the device near the desk. But the idiots who built this property shoved the BT master socket inside the garage next to the door. Our two home computers are on the third floor. To ensure the wireless signal strength is OK, the Hub and Infinity module/device/whatever it's called are on a high shelf. It's a major job to even reach the darn things, never mind read the labels seeing as how the BT Infinity engineer was good enough to tidy up the cabling and make a very tight connection to the wall socket.
3) I had hoped to be able to back up the Hub's settings, seeing as the software provides for Advanced Settings / System / Backup. But not on mine (Hub 3.0). All that System allows is choosing which internet clock to define the accurate time. Everything else in System is just a pattern of short lines as if trying to indicate that there's some text there but it's invisible.This is now my second encounter with BT software which, for whatever reason, isn't functioning as it should on this PC.
4) Hub reset to factory fresh, according to BT guide.
5) Reset appears to have achieved nothing apart from requiring the password to be popped in again. After reset, it wasn't even possible to connect to the hub manager. Internet connectivity was eventually established for all of 30 seconds and then, gone.
6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
7) Speedtest. net tests are actually showing upload and download 'trajectories' going slower and slower and finally halting at some point on the arc, then after a period of up to 30 seconds, suddenly becoming animated again. Speed test results with broadband speed checker UK and Think Broadband's checker are so at variance with one another, and with Speedtest, net, that it seems all three are using different technologies in pursuit of the same thing. Either way, upload speeds continue to be much, much faster than download speeds, a state of affairs I certainly have never encountered before.
8) Speedtest net tests taken in the past 10 minutes, with one test following on from its predecessor, begin at 8.24 down/8.88 up, followed by 5.24 down / 6.40 up, followed by a mind-numbingly lonnnnng 0.62 down / 8.70 up -- in other words, a continuous yo-yoin g of Internet connectivity to the pooint that it actually might as well not even be here (I've had to make five attempts just to get on to this forum. . .)
9) BT Speedtest will necessitate disconnection of everything downstairs and all boxes being lugged up here. This is actually going to require uncoililng tied-off cabling and hanging off a stepladder to do so -- though I surely can't be the only person in Britain who doesn't have a nice, handy BT master socket in their study or lounge. That said though: until we switched to Infinity, we *never* experienced these kinds of horrendous connectivity problems and never had need to unplug the Netgear router downstairs and bring it upstairs to connect directly to tjhe desktop PC so BT's own test could be run.
I'll just have to get to work dismantling stuff tomorrow. However, I have to say that after a factory re-set which has changed nothing at all, I'm beginning to think there's a problem with the BT line itself (hence why I'm happy to follow the advice here, though less than happy at the prospect of the messing about involved.)
Thanks, you two, for your patient help, and also for clarifying the situation re the three signal paths being shown on inSSIDer. At least I know that's usual now! And now, hopefully, when I press 'Post', I won't be faced with an endlessly spinning Firefox circle culminating in what may well be, or seem to be, the 57,938th time today of seeing "Page Not Found". . . -
BT email passwords are correct but my connection through Thunderbird keeps getting rejected. Being getting worse for the last few days and won't work at all today.
Hi Jay27,
Thanks for posting. If you’re still having problems with your passwords I can look into that for you. Drop me an email with the details, you’ll find the “contact us” form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Email Password Problems (Password corrupt?)
Hi there,
I need a mod to have a look at a friends email password for her.
She hasn't been able to receive email for around 10 days via Windows Live Mail on Windows 7. It suddenly stopped working with no changes made to the settings.
I've logged on remotely and checked all settings, all settings are fine. We have reset the password 3 times now via the instructions on the BT Support Site and via Desktop Help. The password resets successfully but when we enter the new password we still get the same error.
The ports were different when I first logged on to what they are here - http://bt.custhelp.com/app/answers/detail/a_id/44917/c/346
I have changed them now to reflect the instructions in that link but still no joy, we still receive the same error whatever the settings
Unable to send or receive messages for the Btinternet (xxxxxxxx) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.
Server Error: 0x800CCC90
Server Response: -ERR [AUTH] invalid user or password
Server: 'mail.btinternet.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes
I should add that I tried setting up a new IMAP account and the password worked fine that way but we don't really want to have to go through the process of transferring all the old mail stored in the inbox and sent folders etc on the laptop from the POP account to the new IMAP one if we set one up.
Could a mod please check what is happening with the password please and whether it is corrupt somehow?
Thanks in advance.If the password works on webmail and IMAP it is more likely a setting on your Windows Live Mail that is incorrect or her Windows Live Mail account has become corrupted. If the settings do not work you should save all her emails and then delete the account and re-set it up.
Email settings:
POP3
Server incoming and out going: mail.btinternet.com
Incoming mail server:
Email user name: (prefix of email address without @btinternet.com. This is case sensitive)
Password: Your BT email password.( This is case sensitive)
Log on using clear text authentication
Out Going Server in requires Authentication (Use same as incoming mail server. Some users have found that they need to enter the password and username instead of “use same as incoming mail server” )
Outgoing Port : 465 SSL security
Incoming Port : 995 SSL security -
I have changed my email password on my iMac, iPad and iPhone. My mail works perfectly on all these devices except the iPhone, which will not let me send any emails. I can't figure out why. Does anybody know how to fix this?
Try retyping your password in:
Settings<Mail, contacts, and calendars
Tap on the account
Tap on your email address
Go to outgoing server
Go to primary server
Delete and retype in the password -
Aol email not working and phone vibrateing and ringing for notifications help me
have jelly bean now and aol email is telling me server password is not found so i changed my password and that did not help. how can i fix it without doing a factory reset. could not delete email account at all. my other 2 email accounts are working fine. very annoying. also my phone is vibrateing and ringing for notifications and i just want it to ring. if i wanted my phone to vibrate i would put it on vibrate. would somebody be able to help me with my problems thanks. everything was working fine before jelly bean. also what happened to the notifications bubble on the lock screen i kind of thought that was handy to have.
boychik0830,
Never fear help is here! Congratulations on your Jelly Bean software update! Email, and ringers are very important, so let's get this fixed asap.
You can delete the email account from the device http://bit.ly/PfAUeF , then re-add the email account back to the device. You change your ringtone settings from vibrate & ring to just ring in the sound settings menu. Hope this helps!
Thanks,
Pamelaf_vzw
Tweet @vzwsupport -
Email password problems – find help here
If you have forgotten your BT Yahoo password you can reset it quickly and easily online.
Tip: Your username for logging into the BT Yahoo! portal, reading webmail, or setting up email accounts on your Broadband Anywhere phone, is your full email address, including the @btinternet.com or @btopenworld.com part.
Check out this video if you need further help in resetting your @btinternet.com password.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.The post contains the link reset it quickly and easily online which takes you to a page the states "This answer is no longer available."
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I am locked out of my I phone and need password help to be able to use my phone, does anyone know how I can get my password to unlock my i phone?
Read
http://support.apple.com/kb/ht1212
If you dont know hte password then this is what you have to do
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