Email Password Problems (Password corrupt?)

Hi there,
I need a mod to have a look at a friends email password for her.
She hasn't been able to receive email for around 10 days via Windows Live Mail on Windows 7.  It suddenly stopped working with no changes made to the settings.
I've logged on remotely and checked all settings, all settings are fine. We have reset the password 3 times now via the instructions on the BT Support Site and via Desktop Help. The password resets successfully but when we enter the new password we still get the same error.
The ports were different when I first logged on to what they are here - http://bt.custhelp.com/app/answers/detail/a_id/44917/c/346
I have changed them now to reflect the instructions in that link but still no joy, we still receive the same error whatever the settings
Unable to send or receive messages for the Btinternet (xxxxxxxx) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.
Server Error: 0x800CCC90
Server Response: -ERR [AUTH] invalid user or password
Server: 'mail.btinternet.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes
I should add that I tried setting up a new IMAP account and the password worked fine that way but we don't really want to have to go through the process of transferring all the old mail stored in the inbox and sent folders etc on the laptop from the POP account to the new IMAP one if we set one up.
Could a mod please check what is happening with the password please and whether it is corrupt somehow?
Thanks in advance.

If  the password works on webmail and IMAP it is more likely a setting on your Windows Live Mail that is incorrect or her Windows Live Mail account has become corrupted. If the settings do not work you should save all her emails and then delete the account and re-set it up.
Email settings:
POP3
Server incoming and out going: mail.btinternet.com
Incoming mail server:
Email user name: (prefix of email address without @btinternet.com. This is case sensitive)
Password: Your BT email password.( This is case sensitive)
Log on using clear text authentication
Out Going Server in requires Authentication (Use same as incoming mail server. Some users have found that they need to enter the password and username instead of “use same as incoming mail server” )
Outgoing Port : 465 SSL security
Incoming Port : 995 SSL security

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