Email password rejection trouble

On behalf of my mother!
Clients: iMail, iPhone iMail (set to Push)
Protocol: IMAP
At first it was just the desktop Mail which rejected the password, now however it is both. I have logged into the Yahoo mail web application, which works fine. I also changed the password, however neither client works.
I am now aware that this used to be a fairly major problem (http://community.bt.com/t5/Other-BB-Queries/E-mail-password-rejection/td-p/234061/page/68) but that thread was locked months ago and this is a recent problem.
Suggestions? Many thanks in advance.

Hi CraigS,
I was surprised by your reply to BedeH as I have this afternoon been speaking to BT Yahoo tech support about the same or a similar problem who told me that rejecting passwords was still an open known fault that was being worked on.
My problem is running outlook 2010 under Windows 7 with 3 Btinternet email accounts. About twice a day apparently randomly Outlook will pop up on just 1 of the 3 accounts saying the server has rejected my password and to reenter it. No matter what I enter it will not accept it. The BT Help program will eventually tell me the password is incorrect and give up. The work around I have been using for over 6 months is simply to login to my web based BTinternet account and immediately Outlook starts working again simply by clicking the pop box to retry. This is a frustrating pain and hence my follow up call to the Help desk.
I do have an iphone and an ipad both of which can access my mail but neither are set to "push".
I would appreciate knowing whether you (BT?) recognise this as an open problem or whether I was just being fobbed off.
Thanks John

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Email password rejection

With extraordinary arrogance BT have closed a thread again before a problem has been solved. A considerable number of customers have been suffering for some years with perfectly valid passwords being rejected by BT Yahoo email servers. Some of us have been fobbed off with fatuous replies from all levels of support along the lines of - it is your fault, your email client is at fault, you are accessing your mail through multiple devices and so on.
The following thread (started July 2011) has been closed by a "Moderator" and I quote from his post
"Since this migration work was done we have completed extensive testing and no further issues with POP or IMAP have been found."
http://community.bt.com/t5/Other-BB-Queries/E-mail-password-rejection/m-p/234061/highlight/true#M638...
Thread closed - problem solved. But it isnt, the same old thing is happening again this morning. BT is right and the customer is always wrong.

I guess we just have to keep starting a new thread! I emailed the mods after yesterday's closure saying I am still having problems, this is the third time of emailing them, they did answer my first one asking for more info but nothing since then. The pop ups are dreadful and if I don't close outlook I have to keep watching the screen if I am typing as my typing ends up in the password box of the pop up!!! The main irritation is that it affects my smartphone so when I am out on the move I cannot keep up with emails as they don't come through, the irritating password incorrect message comes up!!!. When they do (after logging onto btyahoo) we get all of them again. No probs with iPad. I want to ring BT but seems everyone has tried this so many times without success. It's such a shame, I don't want to leave BT, I have been with them since I ever had the Internet but this does make you start looking at other companies.

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@me email password rejection using Outlook

Hi Guys
I have been using icloud on my PC for ages now and for the first time this morning I keep getting the re-enter your username and password box.
I have made not changes to my Apple ID or password nor have I changed anything on my PC
Any suggestions?

I am getting a regected password using thunderbird on 10.6.8
I am still able to sign in through icloud on safari.
I am still able to send and receive on iPhone ios 6.

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Please can anyone help with the continuing password rejection problem with email.Ipad and other systems work fine but despite reloading my password on imac it bounces back.Apple store has been visited and I have tried everything they suggest.

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I use free Yahoo mail webMail access because folders I created in webmail access doesn't get set up in Apple Mail. While I was searching for post about password and keychain issues, I stumbled on several threads that complain about Mail folder issues, so I'm holding off on Apple Mail.
On the password and keychain issue that your post is all about. I've been using login keychain to save and automatical fill my login screens for a year or so successfully, with Safari and Chrome. Automatic form fill also works for Facebook login. Unfortunately, about 4 to 6 months ago, automatic password form fill stopped working with Yahoo webmail, while still worked for GMail (Safari and Chrome). I tried deleting the password entry for my two Yahoo email accounts to start fresh, but neither Safari not Chrome will even ask me if I want to save the password. I was so frustrated that I eventually installed the keypassX 0.43 (password manager) that is quite primitive sompare to OS X's keychain (when it works). Probably no surprise to you yet.
The surprise, to me at least, is that, for whatever reason, password auto form-fill from keychain started working again for Yahoo webmail login on Safari about 5-7 days ago. Still doesn't work on Chrome!
Two tips I can share, at least with webmail access:
1. Password is save only for one of my yahoo mail accounts. When I login in with my other yahoo account, I get no prompt to save the password, and form fill doesn't work when I try to log in a second time with my other Yahoo mail account.
2. On inspection of my login keychain, I see a webform password item saved for my Yahoo account that works with keychain. The name of the password is: login.yahoo.com(MyAccountName1#). When I open the password item and look in the Access Control tab, I see Safari and Chome are listed as allowed to access this password item..
I also an "Internet password" item with a name of just login.yahoo.com. When I open the the password item, it looks just like the password item created for MyAccountName#1, but the MyAccountName#2 is listed in the Account field. Inside the Access Control tab, no apps are listed in access permission. I added Safari and Chrome to the lists of allowed app, saved the password item.
Now when I bring up the Yahoo login page(by bookmark) on Safari, form fill fills in MyAccountname#1 for name and the proper password and I can login in. When I change the name to MyAccountName#2, the correct password is retrieved and I can log in! Alas, it still doesn't work on Chrome.
BTW, I changed the password item type from "Internet password" to "Web Form password" and saw no difference! I also edited the name to be "login.yahoo.com (MyAccountName#2)" to look like the web form password item that works, but it has no effect either.
From my experimentation, here's my observation:
1. A Web Form password item is created for the first account name(MyAccountName#1) for login.yahoo.com and typed as Web Form password. When I log in using MyAccountName#2, an Internet Password is created, but no applications are listed as allowed to access the password item, even when the password item was created after just logged in and logged out to yahoo with the account name and password for MyAccountName#2.
2. Manually adding Safari as an app that is allowed to use the password item works. Doesn't work with Chrome!
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Why does my email account reject my password?

I went ahead and moved my mobileme account to icloud and since I did that my email going to my @me.com and @mac.com addresses rejects my password. I have changed everything I can think to change and read every help topic I can find on the subject and performed every fix they have suggested. I have to have access to this account as it is my primary email address for my non-profit organization! Someone tell me where I am going wrong!!! I really don't have the money to upgrade to Lion right now, but if that is what I have to do I guess I will eat that $60! Someone, anyone, tell me there is an easier explanation!

markwmsn wrote:
There might actually be an iCloud issue also. I have been having intermittent password rejects with known-good passwords on my iOS 5.1 devices in the last day or two. (And yes, I have been having them on my pre-Lion Macs accessing iCloud, but they work most of the time.)
How do you know that the password(s) are OK?
Do your password(s) match these criteria?
Minimum of 8 characters, including at least 1 uppercase letter, 1 lowercase letter and 1 number, no special characters.
Verify that you are using the correct server credentials:
IMAP (Incoming Mail Server) information:
Server name: imap.mail.me.com
SSL Required: Yes
Port: 993
Username: [email protected] (use your @me.com address from your iCloud account)
Password: Your iCloud password
SMTP (outgoing mail server) information:
Server name: smtp.mail.me.com
SSL Required: Yes
Port: 587
SMTP Authentication Required: Yes
Username: [email protected] (use your @me.com address from your iCloud account)
Password: Your iCloud password
Note: If you receive errors using SSL, try using TLS instead.
Additional Information
SSL is required for both IMAP and SMTP connection with iCloud. POP is not supported by iCloud.

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It was happening about half dozen times a day. Then one day it happened only 3 times, the next day twice, the next day once. Then gone! Fingers X'd it's 3 full weeks now without seeing it.
There is hope!
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[email protected]

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Brother Just Follow This
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Hi Jay27,
Thanks for posting. If you’re still having problems with your passwords I can look into that for you. Drop me an email with the details, you’ll find the “contact us” form in the about me section of my profile.
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David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Heya aaarcher86!
Just wanted to know a couple things.
what is your device model, software version and service provider? Also, do you have any trouble logging into your actual email account? Are you logging directly into your email provider or via Outlook?
1). Please thank those who help you by clicking the beside the 'Reply' button.
2). If your issue has been solved, please resolve it by marking "Accept as Solution" on the correct post!
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I have a BB 8520 corve .I was obliged by Yahoo to reset my email password a few days ago ,and since then
I have not been receiving Yahoo emails on my BB .From other provider - OK on BB,and Yahoo ok on iMac .
My broadband/mobile provider is Talktalk .
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Thanks .I have now tried that several times ,and get a window "your device encountered a problem with this application's server.Select OK and repeat the action to try again ."
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Email password rejection trouble

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