Email password stopped working on BB only?

Question

Blackberry Tour keeps giving me error that password for my email is wrong I'm having the problem now with my hotmail email on my BB since yesterday.  I've tried to remove my battery, I've entered it like 30 +times, I even deleted the email from my phone.  Now I can't add it back, it keeps saying that it's an invalid password and it can't validate, and to contact hotmail.com.  I even changed my password on hotmail.com,  I just logged into my hotmail on the actual computer with the correct same password, the same one that my BB won't take.  When I put in my password on the email setup page it says, "Processing, please wait..." Then I get this error, "Invalid email address or password. Verify your email address and password.  If the error persist, contact hotmail.com. "  I have other email accounts on my phone that are working just fine. 
Solved!
Go to Solution.

Answer 1

Here is a recent BlackBerry  Knowledge Base article on the issue:
http://www.blackberry.com/btsc/KB13137
I'll copy the text of the KB here:
Overview
Every 360 days Windows Live email addresses (Windows Live Hotmail, MSN, or Bell Sympatico) that are integrated with the BlackBerry Internet Service are required to be re-validated to continue being sent and received on the BlackBerry smartphone. A notification is received approximately 3 days prior to the end of the 360-day re-validation period, depending on when the email address was last re-validated. A PIN message similar to the following might be received:
You must confirm your %EMAILADDRESS% password on your BlackBerry® device by %EXPIRYDATE% to continue sending or receiving email messages for this account.
<work instructions appear here>
Microsoft® Corporation requires Windows Live™ email account users who use mobile devices to validate their accounts every 360 days. Other email accounts on your BlackBerry device will not be affected
Email messages are unable to be sent or received on the BlackBerry smartphone by Windows Live email addresses that are not successfully re-validated before the expiration of the 360-day re-validation period. The recurring 360-day re-validation requirement is included in the Microsoft license agreement that is completed by the BlackBerry smartphone user during the process to integrate Windows Live email addresses with the BlackBerry Internet Service. By design, the re-validation notifications are staggered during a re-validation period and are dependent on when re-validation last occurred.
Cause
The integrated email address has not been authenticated within the required 360-day time frame.
Resolution
Integrated email addresses can be re-validated using the BlackBerry smartphone or a computer.
To re-validate a Windows Live email address from the BlackBerry smartphone, complete the following steps:
On the Home screen of the BlackBerry smartphone, click Email Settings.
Note: Email Settings might be located either on the Home screen or in the Setup folder.
Type the BlackBerry Internet Service user name and password if prompted.
Click the Windows Live email address.
Click Edit.
Type the password associated with the email address.
Click Save.
To re-validate a Windows Live email address from a computer, complete the following steps:
Browse to the wireless service provider's web site.
Type the BlackBerry Internet Service user name and password if prompted.
When no user name and password is used for the BlackBerry Internet Service, see KB18258.
Go to Email Accounts.
Edit the email account.
Type the password associated with the email address.
Click Save.
To re-validate a Windows Live email address, click a link from the following list of wireless service providers to be taken to the BlackBerry Internet Service web site for that wireless service provider:
Canada
Bell/Solo Mobile
Fido
Rogers Wireless
TBayTel
TELUS
Virgin Mobile Canada
United States
Alltel
AT&T
Bluegrass Cellular
Cbeyond
Cellcom
CellularOne
Cellular South
Centennial Wireless
Cincinnati Bell
Dobson Cellular
EarthLink Wireless
Edge Wireless, LLC
Metro PCS
MTS
Nextel
NTELOS
SouthernLINC Wireless
Sprint
SunCom Wireless
TeleCommunication Systems
T-Mobile
U.S. Cellular
Verizon Wireless
United Kingdom
British Telecommunications plc
Orange UK
O2 (UK) Limited
T-Mobile UK Ltd.
Vodafone UK
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