Email PDF Convertion problem

Hi,
Thanks to the DIS, I'm able to check-in e-mail in my Content Server;
As for Word, Excel and Powerpoint files, I would like to convert this incoming e-mail in PDF.
As indicated in the PDF COnvertor documentation, it is possible to convert e-mail messages into PDF.
To realize it, I defined a new file format in the Configuration Manager of the CS.
The name is "application/outsidein". I chose "OutsideIn Technology" as "Conversion".
In the file extension, I added "msg" and I mapped to the newly created format.
Thanks to that, the email message is converted in PDF. Fine !
The problem is the result of the conversion. It is just awful. The parts indicating the sender, the subject, ... is displayed in several pages.
My email server is Microsoft Outlook 2007.
Does anyone know how to improve the quality of the PDF conversion ?
Thanks in advance
Pierre

the arabic font may not be supported by adobe with the version of adobe that you are using,
Try another application that allows you to export to Adobe and see if the same issue occurs.
You may need to get a full blown version of Adobe rather that just you the adobe provided by Crystal.

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a:462)
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at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletReq
uestUtils.java:624)
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uestUtils.java:455)
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per.java:102)
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at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:8
7)
at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.j
ava:305)
at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperU
tils.java:278)
at idcservlet.ServletUtils.initializeContentServer(ServletUtils.java:124
2)
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at idcservlet.IdcFilter.init(IdcFilter.java:124)
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nager.java:332)
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dSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:
120)
at weblogic.servlet.internal.FilterManager.loadFilter(FilterManager.java
:98)
at weblogic.servlet.internal.FilterManager.preloadFilters(FilterManager.
java:59)
at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAp
pServletContext.java:1876)
at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletCon
text.java:3153)
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a:1508)
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teDriver.java:425)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
river.java:52)
at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStat
eDriver.java:119)
at weblogic.application.internal.flow.ScopedModuleDriver.start(ScopedMod
uleDriver.java:200)
at weblogic.application.internal.flow.ModuleListenerInvoker.start(Module
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river.java:52)
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va:636)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
river.java:52)
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java:205)
at weblogic.application.internal.EarDeployment.activate(EarDeployment.ja
va:58)
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pContainerInvoker.java:79)
at weblogic.deploy.internal.targetserver.BasicDeployment.activate(BasicD
eployment.java:184)
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verLifecycle(BasicDeployment.java:361)
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ploymentAdapter.java:51)
at weblogic.management.deploy.internal.DeploymentAdapter.activate(Deploy
mentAdapter.java:200)
at weblogic.management.deploy.internal.AppTransition$2.transitionApp(App
Transition.java:30)
at weblogic.management.deploy.internal.ConfiguredDeployments.transitionA
pps(ConfiguredDeployments.java:240)
at weblogic.management.deploy.internal.ConfiguredDeployments.activate(Co
nfiguredDeployments.java:169)
at weblogic.management.deploy.internal.ConfiguredDeployments.deploy(Conf
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ploymentServerService.java:180)
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loymentServerService.java:96)
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at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
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>
StandardFileStore:1.0.0.0 started.
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1
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Inbound Refinery. Version 11gR1-11.1.1.5.0-idcprod1-110413T184243.
Copyright (C) 1996-2011, Oracle and/or its affiliates. All rights reserved.
<Nov 20, 2011 4:14:53 PM GMT+04:00> <Error> <oracle.ucm.idcibr> <UCM-CS-000001>
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stack trace
at intradoc.server.ServerConfigurationAnalyzer.addAlert(ServerConfigurat
ionAnalyzer.java:194)
at docrefinery.agent.AgentManager.startIncomingQueueMonitorEx(AgentManag
er.java:175)
at docrefinery.agent.AgentManager.startIncomingQueueMonitor(AgentManager
.java:152)
at docrefinery.agent.AgentManager.startAllIncomingQueueMonitors(AgentMan
ager.java:144)
at docrefinery.server.RefSystemLoader.doFilter(RefSystemLoader.java:210)
at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114
at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
at intradoc.server.IdcExtendedLoader.executeFilter(IdcExtendedLoader.jav
a:462)
at intradoc.server.IdcExtendedLoader.extraAfterProvidersStartedInit(IdcE
xtendedLoader.java:454)
at intradoc.server.IdcSystemLoader.startMonitoringProviders(IdcSystemLoa
der.java:2611)
at intradoc.server.IdcManagerBase.startProviders(IdcManagerBase.java:131
at docrefinery.server.RefServerManager.serviceStart(RefServerManager.jav
a:135)
at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletReq
uestUtils.java:630)
at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletReq
uestUtils.java:455)
at intradoc.idcwls.IdcIntegrateWrapper.initializeServer(IdcIntegrateWrap
per.java:102)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:8
7)
at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.j
ava:305)
at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperU
tils.java:278)
at idcservlet.ServletUtils.initializeContentServer(ServletUtils.java:124
2)
at idcservlet.ServletUtils.startAndConfigureServer(ServletUtils.java:542
at idcservlet.ServletUtils.initializeAllServers(ServletUtils.java:455)
at idcservlet.IdcFilter.initContentServer(IdcFilter.java:132)
at idcservlet.IdcFilter.init(IdcFilter.java:124)
at weblogic.servlet.internal.FilterManager$FilterInitAction.run(FilterMa
nager.java:332)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(Authenticate
dSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:
120)
at weblogic.servlet.internal.FilterManager.loadFilter(FilterManager.java
:98)
at weblogic.servlet.internal.FilterManager.preloadFilters(FilterManager.
java:59)
at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAp
pServletContext.java:1876)
at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletCon
text.java:3153)
at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.jav
a:1508)
at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:482)
at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleSta
teDriver.java:425)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
river.java:52)
at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStat
eDriver.java:119)
at weblogic.application.internal.flow.ScopedModuleDriver.start(ScopedMod
uleDriver.java:200)
at weblogic.application.internal.flow.ModuleListenerInvoker.start(Module
ListenerInvoker.java:247)
at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleSta
teDriver.java:425)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
river.java:52)
at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStat
eDriver.java:119)
at weblogic.application.internal.flow.StartModulesFlow.activate(StartMod
ulesFlow.java:27)
at weblogic.application.internal.BaseDeployment$2.next(BaseDeployment.ja
va:636)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
river.java:52)
at weblogic.application.internal.BaseDeployment.activate(BaseDeployment.
java:205)
at weblogic.application.internal.EarDeployment.activate(EarDeployment.ja
va:58)
at weblogic.application.internal.DeploymentStateChecker.activate(Deploym
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at weblogic.deploy.internal.targetserver.AppContainerInvoker.activate(Ap
pContainerInvoker.java:79)
at weblogic.deploy.internal.targetserver.BasicDeployment.activate(BasicD
eployment.java:184)
at weblogic.deploy.internal.targetserver.BasicDeployment.activateFromSer
verLifecycle(BasicDeployment.java:361)
at weblogic.management.deploy.internal.DeploymentAdapter$1.doActivate(De
ploymentAdapter.java:51)
at weblogic.management.deploy.internal.DeploymentAdapter.activate(Deploy
mentAdapter.java:200)
at weblogic.management.deploy.internal.AppTransition$2.transitionApp(App
Transition.java:30)
at weblogic.management.deploy.internal.ConfiguredDeployments.transitionA
pps(ConfiguredDeployments.java:240)
at weblogic.management.deploy.internal.ConfiguredDeployments.activate(Co
nfiguredDeployments.java:169)
at weblogic.management.deploy.internal.ConfiguredDeployments.deploy(Conf
iguredDeployments.java:123)
at weblogic.management.deploy.internal.DeploymentServerService.resume(De
ploymentServerService.java:180)
at weblogic.management.deploy.internal.DeploymentServerService.start(Dep
loymentServerService.java:96)
at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
>
Added virtual directory for matching pattern '/*' for context root /ibr/ mapping
to path D:/Oracle/MIDDLE~1/USER_P~1/domains/UCM_DO~1/ucm/ibr/weblayout/
IDC Servlet initial class path is D:/Oracle/MIDDLE~1/ORACLE~2/ucm/idc/jlib/idcse
rver.jar

This issue has been resolved. The thing is we need to install "IDC PDF converter". This procedure is not mentioned in UCM installation guide.
The following document can be visited for installing IDC PDF Converter...
http://download.oracle.com/docs/cd/E10316_01/refinery/refinery_doc_10/documentation/addons/install_admin_pdfc_10en.pdf
Thanks
Sravan

Email PDF Convertion problem

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