Email print not working - website says Offline

My printer works fine on my network and earlier today I sent an email to it and the email printed fine.
Have now moved the printer to a different room and laptops and phones on the network are all still printing to it OK.
But when I send an email to it it does not print -  hpconnect site says the printer is 'offline' - yet within the network all is fine.
How can I get it back online?

 Hi padman58,
Welcome to the HP Support Forums.  I gather that since moving your HP printer to a different location that the printer is indicating that it no longer has a connection to ePrint.
To better assist you, would you please provide some further information:
What make/model/product number of HP printer do you have? How Do I Find My Model Number or Product Number?
What does the web services information sheet say when you print it?  Do you get a claim code or the ePrint email address that you use? Getting the Printer Claim Code is the document to follow to print/reprint the web services information sheet.
Have you tried assigning a static IP address and static DNS servers?  If you are unsure how to do this please refer to HP’s Wireless Printing Center – Common Questions.  The instructions to set a static ip are in the section titled “Wireless connection issues” in the sub-section “Will a static IP address keep my computer from losing communication with my wireless printer?  Please use 8.8.8.8 for the Manual Preferred DNS server and please use 8.8.4.4 for the Manual Alternate DNS server.  These are Google’s public DNS servers.
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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