Email problem on Curve 8520

Hi I am having a frustrating problem using my Curve 8520 for my University email account. The email is set up as IMAP as my university does not support the BES. When I open or delete an email on the Curve these changes will show up on my PC when I use that to access my account. However if I open or delete an email using Outlook 2010 on my PC this does not get reflected on the BlackBerry (ie emails still show as unread, deleted emails still there etc). This did not happen when I was using my old Nokia 97 (or the N95 before that). At first I thought it was an Outlook problem (as I have recently upgraded form 2007 to 2010) but when I log on using the University web mail, any changes made in Outlook 2010 are there.
Is there some setting needs changed on the phone?

It seems there is no solution to this problem Despite supposedly being the email phone the BlackBerry only supports full synchronization from phone to server and not the other way when set up with BIS for IMAP accounts!
http://supportforums.blackberry.com/t5/BlackBerry-Bold-BlackBerry-9000/IMAP-No-support-Please-help/m...
Really disapointed by this. I will not be getting another BlackBerry that's for sure!

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Annoying problem with CURVE 8520, please help !!!

My blackberry Curve 8520 connect to the mobile internet (not the BB service ) automatically everyday without me logging on any application or browser or making any updates.
I tried installing a new software, formating the phone, removing all the aplication and restoring the factory settings and all of them did not work and the same problem PRESISTS.
I contacted my provider customer service and they said that they can not know what exactly connects to the internet
Does anyone have a clue what may be this annoying OPTION that makes the connect to the internet without any notification?
I appreciate you help !
Thanks

Hi gom3a and welcome to the BlackBerry Support Community Forums!
The BlackBerry® smartphone will always make a connection with the data network in order to ensure you are always receiving email and messages when then are sent to you.
The BlackBerry® data services do not require you to login and most applications only require you to provide your login information once, then its saved so you don't have to login over and over again.
Thanks.
-CptS
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E-mail problem on curve 8520

Hi
in details
a new blackberry device has been detected. You must move your email accounts to receive email on this device.
To move an email account , you will need to type the email password,
basically after i click on move email account it takes me to the next page and i input my password and click on validate,
it gives me an invalid email password where i am 100 % sure that its correct i tried it like 4 times i even went and changed my password on my Hotmail and applied the new password still same error,
my Question is can't i delete my email account and start a new one if i could please guide me..
i had 3 e mail account and all were working fine till i changed my bb device to another curve 8520

Can you actually login to your hotmail account? If the actual hotmail password is different than what your trying to put into your phone, they wont match up. Try logging into your hotmail account from your pc and see what happens. If you can login, change password back to how it was for when you set it up for your device. If you cant login to your hotmail account, try to reset password by clicking on the 'forgot password' link. See if you can change it back to what it was when you set up the email account on your phone.
It also states in your last image that, if the problem persists; to contact hotmail.com
List of compatible browsers for BIS | Obtain BlackBerry Internet Service user name and password | Unable to create a new BlackBerry Internet Service account from the login screen

Setting Up Email On Blackberry Curve 8520

Trying to add an email account to a Blackberry Curve 8520 and it will not take it. Keeps saying incorrect email or password but the same login info works every where else. It is a @live.com email account. We were able to add a @live.ca without problem. How can we get the @live.com added?

Hi, yes you need a Blackberry Data Plan to use push email on the blackberry - get her to give her carrier a call and see what options they offer.

Want to delete one email account from curve 8520

hi all and thanks for reading this.
i recently added 2 email accounts to my blkberry curve 8520 version 4
but then i realized what a nightmare it was to have too many emails coming in at same time. Long story short, i went back to how i first set up both emails in the first place by going to setup wizard, email setup, "i want to create or add an email address." , next, next, logging on to web2go, then finally the stupid messege shows up ERROR- " this site cannot be accessed in this manner. Please use the url or link provided by your service provider.
help!!! i need to delete some email accounts! btw i use t-mobile prepaid plan.

Hi and Welcome to the Community!
From your description, perhaps TMO has changed the method you need to do this? Have you contacted them, as per the information provided to you? After all, it's a TMO system you are attempting to interact with, is it not?
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email problems- can't delete email account and receiving emails twice: Blackberry Curve 8520

Hello
I would like to remove a gmail email account from my blackberry. I've removed the account from my service books (deleted them) but I still receive emails from this account.
I also am getting emails twice from my hotmail account (my main account which I'd like to keep). I also only don't get the delete from handset- mailbox option, only delete or cancel.
Grateful for any help.

Please try this FIRST, using your BlackBerry browser...
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.
If that works and completes your email setup/editing, good.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Private email account on Curve 8520

Hello,
I have problems to set up my email account with my blackberry.
On my blackberry there is only an app for Enterprise email (for company's).
Please help me.
Kind regards,
Joren

valpohl wrote:
hey
i have the same problem with my bb curve 8900 ....
i do not really know what a data plan is.. where do i find if there is one in my blackberry??
thank you for answering
valérie
you will need to call your cell provider or look at your bill to see if you are being charged for a data plan
>>>>>>>>>>>>>>>>>>>>>>>>~
Hope I was able to help
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If your problem has been solved, please click on the post that resolved the issue

Attachment problem with Curve 8520

Hi,
i've a problem with attachments. Every time i send an email to the BB, the attachment name changes in "1 Attachment" and i can't open it. I try to reinstall the firmware (5.0) and try some solutions find on google and on this forum.
Could you please Help me
Regards
Camanni Luca

Hi and Welcome to the Forums!
The only reference I find to that error message has to do with BES users on older BES platforms. If you are on BES, then I advise going to see your BES admins for assistance. This reference might be helpful to them:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=http--docsbl...
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email problems on Curve 8310 with OS 4.2.2170

I have two email addresses on my blackberry (maybe three). When I go to "compose email," it goes to [default] (which I have no idea which one that is), but Desktop is listed first, then my blackberry email, then my roadrunner email. I also have another "address" that is a .net address that actually just feeds directly into my roadrunner account (I think this is the center of the problem below). This .net address is the one that is listed as my Desktop. How do I change this in general settings???
Problem is that I receive emails very sporadically and I am pretty sure this .net email address is the problem. Sometimes I get emails, sometimes I don't and the problem has been going on a while, despite numerous service book fixes. I also wonder if leaving my outlook open on my desktop when I leave home causes me not to get emails on my device.
sorry for the longwinded email. I'm desperate!

Thank you, Bifocals. I was able to change my Default email to my rr acct. Yet, when I click on "compose email" I still have "Desktop" as an option. In my Gen Settings and scroll all the way to the bottom, I see "Services: Desktop [[email protected]]" When I click on it there is no option to change it. This particular email "address" is affiliated with my alma mater as part of my membership in the texes-exes. I was told that it would feed directly into my primary email account, which is roadrunner (Outlook). I believe I need to get it off of my Device and have my rr account listed as "desktop." I only use the .net address in instances where people will confuse my email address with my husband's. Does that make sense? I know it is confusing, and I aplogize and appreciate your help. This is driving me nuts!

Can't register email to my Curve 8520

Hi all,
I realy hope you can help me with this problem...
I can't add an email address to my blackberry device
this is the step i've already done:
- Email Settings and then a message shows:
"A new BlackBery device has been detected. You must move email account(s) to resume email delivery to your BlackBerry device. Email delivery to your old device has been stopped."
[Edited for privacy]
- there's an option "Close" and "Move"
- i Choose "Move"
-and the message show "Device change failed"
if i try to add another email address from those two above ... this message will appear "sorry, unable to continue your session. Please log in again"
currently i'm using three (Indonesia) as my BIS.
i also try to login from the BIS webclient: http://www.three.blackberry.com/
when i try to create a new account i've entered my Device PIN and IMEI then a pop up message shows telling me register in Host Routing Table (Menu BB, Option, Advance Option)
i also try to factory default the device hoping this email addresses
[Edited for privacy]
wont show up again, but unfortunately it still shows
please help me to solve this issue.
thanks in advanve
regards,
Felix

So, were you successful in entering your new device PIN and IMEI at your carrier BIS account login, to register the device on your carrier?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Blackberry messenger problems messaging, (Curve 8520 sorry forgot to include first time) PHOTO'S AND VIDEO OF PROBLEM INCLUDED NOW!

Hello,
I am having a problem with Blackberry messenger on my handset where the text box at the bottom of the screen goes blank where you type and I can't see the text I have written. And orange customer services are near enough useless and have told me to ask here about this problem.
Also sometimes the cursor moves and no text is written while typing.
I have un-installed the application and re-installed it with no help and performed about 10 hand held wipes.
Please can someone give me the solution to this problem before I take a hammer to this phone.
Thank you
Aeron

aeron1 wrote:
ok, Do you have any idea as to why my service provider directed me here then?
Oh, please re-read my post above, once again.You might have missed part of it.
Because you can get some of the best experienced help here. That's why.
aeron1 wrote:
im sure no one else has this problem
Sarcasm? Not really helpful.
Actually others do have the exact same issue. I've seen it. It's not a problem now.
Upgrade your OS to the latest officially released for the 8520, 5.0.0.592
See the link below, for the download.
http://www.blackberryforums.com/general-8500-series-discussion-gemini/223862-latest-os-8520-5-0-0-10...
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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EMAIL PROBLEM WIT CURVE 9300

HELLO I NEED SOME HELP, REGARDING MY BB 9300.
I CANNOT SET UP EMAIL ( MSN , GMAIL ,YAHOO ) AS THESE ARE NOT AVAILABLE.
THE ONLY OPTION AVAILABLE ON THE SET UP OPTION (EMAIL ACCOUNTS ) ENTERPRISE .
KINDLY HELP.
THANKS
Solved!
Go to Solution.

Make sure you have a blackberry data plan on your account. Check with your service provider.
From the device, go to mobile.blackberry.com
Scroll to Communicate and click on Email.
Click on Integrate now for the email service you want to add and see if that works.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
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E-mail problem with Curve 8520

Got my Blackberry at end of 2010 and have failed to be able to access e-mails. I think I have wrongly checked the Blackberry Enterprise Server Option in e-mail set up and can't now uncheck it. I have lost my "email settings" Icon and when I try to enter email address through the Setup Wizard - email set up option, the only option is "I want to use an email account with a Blackberry Enterprise Server" Any help would be great.

Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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OS5 Re-install problem on Curve 8520

Hello, I have problem with my blackberry device which may not be be that common. I want to re-install OS5 for it but the problem is, it freezes on the white screen with blackberry in it, and the device cannot connect to my laptop. I have downloaded BBSAK but still cannot find it. There is no problem with the memory card. i think the problem would be a broken file from the app world (a theme i suppose) which caused the OS to crash. Please help.
sincerly, Ali

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, you should be able to either remove the offending app and/or proceed with your OS reload.
Otherwise, this might be helpful:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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File transfer problem on curve 8520

every time i have to copy files over to the bb it disconnects,ive tried using media player for file transfer it disconnects when the copying starts,ive used double twist,still the same thing ,and plz dont tell me to try reload my desktop software coz i have and i have tried with multiple blackberry cables the issue still there,plz help coz its friggin annoying

Hey Douglaslekota,
Welcome to the BlackBerry® Support Community Forums.
When the BlackBerry® smartphone disconnects when transferring files what is the full error message you receive? Do you have the same issue when you attempt to manually transfer files? Please see this article:
How to manually transfer files between a BlackBerry® smartphone and a Windows® computer
http://www.blackberry.com/btsc/KB29523
Thanks.
-HB
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Email problem on Curve 8520

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