Email receipt not received from Apple Store.

Before Christmas, I bought a Macbook Pro from Apple Store in Chicago but have not received the receipt by email as promised. I'm not in Chicago anymore so I can't go back to the store. Can anyone suggest how to get a receipt?
Thanks

Assuming you've checked any spam filters to make sure the email wasn't trapped, all I can suggest is for you to call them and ask for the receipt to be resent.
Regards.

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TS2446 Please help me,I can not purchase from apple store becuse it is ask me the secirty question in my apple ID but I forget my secrity question

Hello,
Please help me,I can not purchase from apple store becuse it is ask me about the secirty question in my apple ID but I forget my secrity question.
Thanks,

If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 to 48 hours (and check your Spam folder as well as your Inbox). A month or two ago Apple had temporarily suspended the reseting of security question/answers whilst account security processes were improved, but that may now have finished.

Mail not received from Apple

I recently tried to obtain an Aperture serial number and through the process found out that I am not receiving emails from Apple. With an Apple tech support's help, was able to get her basic email but one with any links in the body of the message, would not come through. Strip the links and it comes in fine. Other emails from normal senders come in fine, with links, attachments, etc.
Any ideas on a solution?
Thanks.

You are not addressing Apple here. We are all just users like yourself. It's not a good idea to post your private email on a public forum.

Gift voucher not received from education store

Hey,
I ordered a macbook air 13" via the education store, which meant I was meant to receive a £70 voucher for the app/itunes store with it. However, it did not arrive with my order and I was wondering whether I have missed something, or what should I do now?
Thanks!

was the voucher included in the invoice and just missing from the order?
*Buy a qualifying Mac and receive a £70 App Store Gift Card, or buy a qualifying iPad or iPhone and receive a £35 App Store Gift Card. The Mac, iPad or iPhone must be purchased from Apple from 2 July, 2013, until 6 September, 2013. iPhone eligibility may vary by model. Purchaser must be eligible for Apple Education Individual Pricing. Quantity limits may apply. The App Store Gift Card may be used on the Mac App Store, the iTunes Store, the App Store and the iBookstore. If the Mac, iPhone or iPad is returned, your refund may be reduced by the full amount of the App Store Gift Card. Terms and conditions apply. Visit www.apple.com/uk/backtoschool for full details. The Mac App Store, the iTunes Store, the App Store, and the iBookstore are available only to persons age 13 or older in the U.S. and other countries. Terms apply. See www.apple.com/legal/itunes/uk/terms.html for more information.
Contact sales support:
United Kingdom
Start your support request online and we'll connect you to an expert.
(44) 0844 209 0611***
www.apple.com/uk/support/

TA23231 how do I install iWork when received from Apple Store

How do i install iWork from the receipt for the order. I tried to find answers on the web, but it seems no-one else has my problem!!

Open the App Store and sign in with your Apple ID. Click on the Purchases icon in the toolbar. You should be able to freely download the three iWork apps.

Reinstall 10.7 prior to sale, not available from apple store

Hi all
I am going to sell my macbook air and replace with a new one.
I want to wipe the hard drive - which I have managed to do
I want to reinstall Mac OS X Lion
I follow the instruction to get to the "download from the app store"
I sign in with no problem
Returned message is - this item is temporarily unavailable.....
Any ideas what to do?
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What is currently installed? If you restart the machine and hold ALT when the mac makes the noise it should say Macintosh HD and Recovery - boot to recovery and you can Reinstall OS X.

HT2128 I have an email purportedly from Apple store which I am sure is spam or a virus. I have not opened the attachment. Is there anywhere I can send it?

I have an email purportedly from Apple store which I am sure is spam or a virus. I have not opened the attachment. Is there anywhere I can send it?

They aren't going to do anything, and they have no place to which you can send it. Put it in the Trash and forget about it.

How can I change which email messages I wish to receive from Apple?

With the exception of Apple advertisements, I am currently not receiving email messages from Apple at my primary email address. This includes receipts, including a receipt for a new laptop purchased two weeks ago. I had to call the store and ask them to send the receipt to my secondary email address. I was just on the phone with AppleCare support and was told I can manage what I do and do not wish to receive from Apple, and at which email address I wish to receive messages. All I want to do is re-start receiving email messages from Apple.

This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

I received an e-mail from apple store asking for billing information update. Is this legitimate

I received an e-mail from apple store telling mr that my account billing information is out of date. Is this legitimate

If it has a link than most likely no. For example
It has come to our attention that your billing information is out of date. To fix this, refer to the link below
That is most likely a scam and you should not click on it. It would help if you provided a copy of the email, just to be sure.

New iPod touch received today from Apple Store still running 2.2.1

I received my 8GB iPod Touch 2G from Apple Store (Hong Kong) this morning (August 28, 2009). I order it earlier this week.
After checking, it runs 2.2.1, not 3.0.x. Plugged in iTunes, it told me I need to pay USD9.95 to upgrade it to version 3.
Called Apple rep and the guy said this is expected.
I supposed all the new iPod ordered from the Apple online store should come with the latest s/w installed, or at least a promo voucher to claim the upgrade if it is not practical to upgrade all the inventory.
Is this the case in other countries?

OS 3.0 is sold separately as noted at the bottom of the iPod touch Software Update page:
http://www.apple.com/ipodtouch/softwareupdate.html
Apple have not yet announced any iPod touches that ship with v3.0 pre-installed, which is why all the product pages for the iPod touch on the Apple web-site, only list features in v2.0
http://www.apple.com/ipodtouch/
For the last 5 years or so, new iPod models have been released in September each year.
1st generation iPod touches were shipped with OS v1.0 in September 2007
2nd generation iPod touches are shipped with OS v2.0 in September 2008
3rd generation iPod touches and ones that ship with OS v3.0 have not yet been announced.

I am receiving bills from my carrier with very high data usage. I read books from apple store. Do ibooks use gb once purchased?

I am receiving bills from my carrier with very high data usage. I read books from apple store. Do ibooks use gb once purchased?

To reduce data usage, you should put iPad on Aeroplane Mode to stop all background activities when not using iPad.
Message was edited by: Diavonex

Guy from Apple store in Santa Monica forgot give me receipt.

Guy from Apple store in Santa Monica forgot give me receipt. My equipment has problems and i need warranty. I bought Beats Pill speakers on Santa Monica in LA one mounth ago and now im in Poland. What can i do? I need warranty

no they gave me a new 3g 16 gig, i did ask for a 3gs....it is like for like when it comes to replacing....but i think i was pushing my, luck, but im very happy not to have paid the 139 quid, so a happy customer I am, my problem was that i was out of warranty, i did not take out the extra protection warranty ( silly yes, leason learnt... i hope so )
It was the guy who served me who was fantastic, i cannot fault him, he did not have to wave the extra monies, but he said that i seemed genuine, and the fact i did not jail brake my phone or want to, even know he prompted me to as a suggestion , maybe just maybe this all worked in my favour and the result is i have an iphone that works..... Now my issue is with O2 my telco carrier in the UK, as of Nov this year, O2 pay and go customers are in-titled to have there phones unlocked if they have had there phones for more than 12 months. My phone is 15 months old(all with O2) , so an unlock i can get, but because i have a "replacement phone", the imei number is different to what my initial phone was, they are saying i have to wait another 12 months.... I got a SMS message from O2 today that my unlock application was unsuccessful ..... because i have a different IMEI number to which i started with..... just when u think it is easy...WHAM .... so i have to take on O2 now, more phone calls etc...... Any suggestions anyone, has this happened to anyone you know ?
Cheers

HT2589 I forgot the answers for the security questions, so i'm not able to purchase any thing from apple store. What can i do?

I forgot the answers for the security questions, so i'm not able to purchase any thing from apple store. What can i do?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Hello I have a problem in calculating the apple id Can you help me please I forgot answer security questions for your account How can knowledge Please help Please reply as soon as possible I can not buy from camels Store And the rest of the account ba

Hello
I have a problem in calculating the apple id Can you help me please
I forgot answer security questions for your account How can knowledge
Please help
Please reply as soon as possible
I can not buy from camels Store
And the rest of the account balance $25
Message was edited by: lingo azam

I think you mean App Store.
Rescue email address and how to reset Apple ID security questions

I buy an itunes gift card from apple store u.s but code of this card is not active

I buy an itunes gift card from apple store u.s but code of this card is not active. it's means when i inter code of this card for redeem it doesn't work and says your code is incorrect.

What's the actual error message that you are getting, that the card hasn't been activated or that the code is invalid ?
If invalid code (and your iTunes account has a US billing address on your account ; all gift cards are country-specific) and this page doesn't help then you will need to try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
You can also use that link to contact Support if the card hasn't been activated.

Email receipt not received from Apple Store.

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